Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,993 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never use Wordery again.”

Helpful Report

Posted 5 years ago

Hello there - Thank you for your review. We are sorry to hear that you are not happy with your Wordery order. To try and resolve this for you a member of our customer service team has emailed you regarding your order :)

Posted 5 years ago

“Took too long to deliver.”

Helpful Report

Posted 5 years ago

Hello there - Thank you for your review. We're really sorry to hear that the dispatch of your order was slightly delayed. Our Customer Services team have just sent an email to you. Our apologies for the inconvenience caused to you.

Posted 5 years ago

“I am still waiting for my book”

Helpful Report

Posted 5 years ago

Hi Sue - Thank you for your review. We have checked with our warehouse team and we can confirm that your parcel has not yet been returned to us by the postal service. Rest assured, we will contact you as soon as we receive news from our warehouse that your parcel has been returned to us and processed. We hope to be in touch again regarding the return of your incorrectly addressed parcel very soon.

Posted 5 years ago

“Took 6 weeks to arrive. Only responded to emails, not proactive in keeping me up to date with supply probs. Tracking details never updated”

Helpful Report

Posted 5 years ago

Hi Melanie - We are sorry for the issue with your order. It was caused by a delay with our supplier. The issue with your order is unusual and we hope the problem does not deter you from using Wordery in the future. Please accept our most sincere apologies again for any disappointment that this issue may have caused to you.

Posted 5 years ago

“Book took far too long to arrive! It was a gift and arrived the day after my nieces birthday. Needless to say I was embarrassed!”

Helpful Report

Posted 5 years ago

Hello there - We've checked this for you and we can see your order was on schedule. The delivery estimate shown on the product page when you ordered included the expected dispatch time. If you require any further assistance, please don't hesitate to get in contact with us at help@wordery.com.

Posted 5 years ago

“After receiving a cook book which was described as “very good” condition, Wordery were to be fair very good and quick at sending out a replacement which I asked to be as described “very good” condition. The second replacement book was as bad as the first. I admit that it was a tenth of the original retail price for a book which I think is at least 15 years old since first published if not more, so why didn’t Wordery just describe it as “used” with an honest description so the buyer can make an informed decision. I got a full refund, I don’t understand????”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that you received damaged books. Please contact our Customer Service team at help@wordery.com so that they can arrange for either another replacement or a full refund for your order.

Posted 5 years ago

“Never got my book. I demand a refund.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order has not arrived. Our Customer Service team will be in touch via help@wordery.com

Posted 5 years ago

“Your service is usually good. On this occasion I was very disappointed as the book was damaged. I emailed about this but have not received a response.”

Helpful Report

Posted 5 years ago

Hi Alison- We're sorry to hear your item arrived damaged. All our items should reach you in mint condition and we're sorry that this was not the case for this order. We do normally respond to our emails within a 24 hour period and we're sorry to hear that you have not got a response. We can confirm that a member of our customer service team has sent you an email in regards to your order issue.

Posted 5 years ago

“Need to communicate better over orders. Example: confirm order, give info on carrier and tracking number. I was left in limbo. Order for calendar took over a month. Really?”

Helpful Report

Posted 5 years ago

Hi Rosemarie - We're surprised to see this review since we were communicating with you about your order and tracking number. We advised that the courier returned the parcel back to the Post Office due to an address error which was shortly resolved. We apologise that your order was delayed due to this. We hope you will contact us at help@wordery.com for any more information.

Posted 5 years ago

“I never received the item. You never me a confirmation email either for purchase, preparing my or order or that it was shipped. Will never use this again and I will advise people not to use it either.”

Helpful Report

Posted 5 years ago

Dear Alvaro - thank you for your review. We're sorry to hear your Wordery order hasn't arrived. Our Customer Services team have just sent an email to you about your order. again we pass our apologies for the problem.

Posted 5 years ago

“I love Wordery, always use them and find their service fantastic. That said I have been asked to review following my most recent order. This was distributed on 12th Feb and here on 28th Feb I am yet to receive it. I recognise this to be a one off and not representative of the fantastic service I have until now, always received.”

Helpful Report

Posted 5 years ago

Dear Andrew- Thank you for your review. We're very sorry to hear that your order hasn't arrived. We have sent an email to you yesterday about your order. We look forward to hearing from you and we're happy to help.

Posted 5 years ago

“My book took 6 weeks to arrive. My emails were replied to but no information was volunteered. The order tracking was never updated so didn't have any idea when it would arrive. I wasn't in when it did come and had to trek off to the PO sorting office. Not a happy experience”

Helpful Report

Posted 5 years ago

Hi Melanie - We're very sorry to hear you're not happy with our service. Please do not hesitate in getting back in touch on help@wordery.com if we can be of any further assistance to you with your order.

Posted 5 years ago

“Delivery very late, no updates from you at all.”

Helpful Report

Posted 5 years ago

Hello there - Thank you for your review. We're sorry to hear your order didn't arrive on time. We hope you will accept our apologies for the delayed arrival of your parcel. Please do not hesitate in getting back in touch on help@wordery,com if we can be of any further assistance to you.

Posted 5 years ago

“Ordered on 17/2 .. expected delivery now between 29/2 and 4/3. The same book can be bought locally and is in stock. Be ashamed Wordery, be very ashamed.”

Helpful Report

Posted 5 years ago

Hi there - We're sorry to hear this. We include delivery estimates on our product pages as they are usually a great guideline for when to expect delivery. I'm sorry to hear you hoped your order would arrive before the delivery estimate shown on our product page. If you experience any issues with your order, please do get in touch with our customer service team by emailing help@wordery.com. We aim to answer all queries within 24 hours.

Posted 5 years ago

“I tried to cancel this order after I relised it wasn’t a book!!! I don’t know how to read it plus I have no internet here and I’m totally computer illerterit!!! As I asked once I realised it had to be read on line I panicked n tried to cancel this order? If you haven’t already? You will be able to see I have nothing to read it with but a little Iphone 4...... Could you please let me know once you have refunded me?? Kind regards Sharon Oliver 0415 042481”

Helpful Report

Posted 5 years ago

Hi Sharon - We're sorry to hear there is an issue with your order. The best way to contact us is to email us at help@wordery,com and a member of customer service team will help with your issue. We aim to answer all queries within 24 hours

Posted 5 years ago

“Delivery took nearly 6 weeks!!”

Helpful Report

Posted 5 years ago

Hi there - We sorry to hear there was an issue with your order. Your order was delayed due to a issue with our supplier, which we apologise for. We'd really like to restore your faith in Wordery, so a member of our customer service team has sent you an email :)

Posted 5 years ago

“Massive delay, no compensation offered, poor customer service response.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order arrived late. It was caused by a delay with our supplier. If you're in need of further assistance, please contact our Customer Service team at help@wordery.com

Posted 5 years ago

“I ordered for Valentine’s Day. Was dispatched on the 7th feb. Didn’t receive this the 18th! Emailed their customer service and they acted like they couldn’t care less.”

Helpful Report

Posted 5 years ago

Hi there- We're terribly sorry that your order is yet to arrive. We have just sent you an email to try and resolve this issue. For any more information please do not hesitate to contact us at help@wordery.com

Posted 5 years ago

“It said the book was in stock when I bought them, otherwise I wouldn’t have bought three. It took about 5 weeks to received the third copy and each copy was sent individually.”

Helpful Report

Posted 5 years ago

Hello there - We're very sorry that your order was delayed. Our Customer Services team have just sent an email to you. Our apologies for the inconvenience caused to you.

Posted 5 years ago

“I have yet to receive my order, 3 weeks after the projected arrival date. Maybe some day my book will arrive, but I am not optimistic.”

Helpful Report

Posted 5 years ago

Hello there - Thank you for your review. We're very sorry to hear that your order hasn't arrived. Our Customer Services team have just sent an email to you regarding your order.

Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,993 reviews