Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,993 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“delivery out the date offered”

Helpful Report

Posted 5 years ago

Hi Rolando - We're sorry to hear your order arrived later than expected. Although there's no guaranteed delivery date for our postal service, they usually get books to our customers within our estimates. We sincerely apologise that this was not the case for your order and that your order was delayed.

Posted 5 years ago

“Not satisfying at all”

Helpful Report

Posted 5 years ago

Hi Samuele - We're sorry to hear that you are not happy with your order. Please contact us on help@wordery.com with some details about your order, so we can assist with this.

Posted 5 years ago

“Took over a month to be delivered and no compensation”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your book arrived late. The delay was caused by an issue with our initial supplier for this item.

Posted 5 years ago

“I never got the package.”

Helpful Report

Posted 5 years ago

Hi there- Thank you for you review. We are sorry to hear your order has not arrived. A member of our customer service team has sent you an email regarding your order to be able to resolve this issue for you :)

Posted 5 years ago

“Have not recieived order”

Helpful Report

Posted 5 years ago

Hi there- Thanks for you review. We are sorry to hear your item has not arrived. We can confirm that we have replied to your email you sent us regarding your order and can confirm that a replacement is on the way to you. You replacement should arrived within 2-4 working days. We again apologise for the issue with your order, it is highly unusual and we hope the replacement reaches you safely.

Posted 5 years ago

“I still haven't received my book and I heard no update.”

Helpful Report

Posted 5 years ago

Hi there- Thank you for you review. We are sorry to hear your order has not arrived. A member of our customer service team has sent you an email regarding your order to be able to resolve this issue.

Posted 5 years ago

“Waited weeks for my order. A birthday gift. Only to have my order cancelled without notice. Would be nice to know upfront if a book is not in stock.”

Helpful Report

Posted 5 years ago

Hi There - We're surprised to see this review. We did not cancel your order, the order was returned back to us due to an address problem. We automatically refunded the order in full. We apologise for any confusion caused by any automatic emails that may have been sent incorrectly. For any more information please contact us at help@wordery.com

Posted 5 years ago

“I ordered two Mindbogglers 1000 piece puzzles and I feel like they're copies of the originals. The pieces are almost as thin as paper and the picture is grainy. Really unimpressed. I've had puzzles from this range before and it was nothing like this.”

Helpful Report

Posted 5 years ago

Hello there - We're sorry to hear that the item is not quite as you had expected. We're keen to fully understand the problem so we can check our remaining stock for the defects you've briefly outlined. Our Customer Services team have just sent an email to you.

Posted 5 years ago

“Not great I am afraid! Love the colour of the diary but it’s the wrong layout and size for me. Trying to figure out a way to return it to you but your returns info is a bit confusing also I have to pay to do a return not great! I used your company because I like to spread my spending but am sorry to say because of the paying for a return thing will have to go back to amazon !! Sorry wordery”

Helpful Report

Posted 5 years ago

Hello there - Thank you for your review. We're sorry to hear that the item is not quite as you had expected. We feel we have described all items accurately. If you believe that you have received incorrect item, please contact us on help@wordery.com and do let us know some more details so we may review. We're happy to help.

Posted 5 years ago

“I still haven't received my purchase and it's taken over a month.”

Helpful Report

Posted 5 years ago

Dear Viara - thank you for your review. We're very sorry to hear that your order hasn't arrived, Our Customer Services team have just sent an email to you.

Posted 5 years ago

“I ordered on the 5th. The book came nearly 3 weeks later.”

Helpful Report

Posted 5 years ago

Dear Kunal - thank you for your review. We're really sorry that the dispatch of your order was delayed. Our apologies for the inconvenience caused to you.

Posted 5 years ago

“It took over a month to recieve my order, when I complained after 2 weeks all I was offered was 10% off next order. My daughter bought the book with her Christmas money and was really disappointed with how long it took to arrive.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order arrived late. The delay was caused by an issue with our supplier. We arranged for a copy to be sourced from an alternative supplier. Our apologies again for the inconvenience caused to you by this delay.

Posted 5 years ago

“Took three weeks for my book to arrive. Back to Amazon prime for me I'm afraid. I needed this book for work, three days before it arrived.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order arrived late. If a delivery is running late, our Customer Service team can be reached at help@wordery.com.

Posted 5 years ago

“I bought 8 books on November, 11, last year (I spent 182,00 pounds) and Wordery promised the books would be delivered in 5-20 days. Today is February, 8 and the books never arrived. I wrote them a lot of times, but they just told me to ask my neighbors if they had received them (they didn't). As the post office in my country didn't find the parcels I wrote them this week to ask for refund of the books I payed for and never received and they answered that, unless the 2 books they had already refunded, they will not refund me unless the order returned to them. My question is: Did they ever send me the books? I waited for 3 months and I need my money back. Do yourself a favor: Never buy from this shop.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that you did not receive your order. The postal service has returned some of the parcels to us, claiming that an omission in the shipping address prevented delivery. Unfortunately we are unable to refund a returned-to-sender parcel until it is received at our warehouse.

Posted 5 years ago

“Total disappointment! I have made a purchase and realised there is one book in my order list which I didn’t add. I emailed in 10 minutes to explain the problem and requested to cancel one of unwanted book in my list. I have been informed there is no cancellation and no free return option! I m very devastated that I have to pay for return post! There is no information on website says NO CANCELLATION! If something wrong or you made a mistake you have no right to cancel it and you have to pay for return post! I didn’t agree this missing terms when I made this purchase!”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear of this issue with your order. Our Customer Service team has arranged a free return for you.

Posted 5 years ago

“I ordered 48 books for a school which were due approximately 5 working days later. Wordery decided to cancel 9 of the books without telling me. The other 39 took nearly 3 weeks to get to me and then each book arrived in an individual cardboard envelope. Wordery only informed me what was happening because I kept chasing. A complete waste of time!”

Helpful Report

Posted 5 years ago

Hi Sarah - We apologies profusely for the delay with your parcels. We had an issue with one of our suppliers which meant we had to source stock from elsewhere. We hope we can make this up to you, please see our email we have just sent you. For any more information please contact us at help@wordery.com

Posted 5 years ago

“The order took too long to be delivered ordered on 10/1/20 arrived on 24/2/20. Other retailers arrive within 3 to 4 days and no extra charge”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We'd like to get our Customer Services team to check that for you. Please send us your delivery address and order number on help@wordery.com so we can view the details?

Posted 5 years ago

“Books just arrive! Ordering is simple and the prices are competitive. I've not been a customer long enough to get specific recommendation so the rather insistent advertising is a bit scatter-gun but there is no problem with the (free!) delivery and packing”

Helpful Report

Posted 5 years ago

Hi Ben - thank you for your review. We're pleased to hear that your order has arrived safely. Could you please contact us on help@wordery.com and let us know to which email address the unwanted mailings were sent? We do hope that you will enjoy your purchase and we wish you very Happy Reading! :)

Posted 5 years ago

“Very bad. The pages of the book were warped at the top and bottom.”

Helpful Report

Posted 5 years ago

Hi there- We're sorry to hear that you received your item damaged. All our items should reach you in mint condition. Please email our customer service team at help@wordery.com with your order number and we will look into this for you :)

Posted 5 years ago

“I placed an order on Monday 20th January. I then received a dispatch email the same day but my item is still yet to arrive. Very poor service and quite clearly a rip off.”

Helpful Report

Posted 5 years ago

Hi there- We're sorry to hear your item has not arrived. We can confirm that a member of our customer service team has emailed you today to offer some assistance regarding your order issue. We aim to reply to all queries within 24 hours.

Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,993 reviews