Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,993 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with my calendar for the price . Very slow delivery”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear of the issue with your delivery. If you require any assistance regarding an order, please contact our Customer Service team at help@wordery.com

Posted 5 years ago

“Good prices; the only redeemable quality for wordery. This is literally the only good thing about them. They have always, and I cannot stress this enough, managed to frequently and consistently, stay slow with their dispatching and delivery. Almost as if they pride themselves on it? I may be horribly unlucky with every order, though I hope I will have a good experience with Wordery. One day hopefully. They only manage to disappoint me. I begrudgingly stick with them only for their prices. I would recommend BookDepository, as they know how to actually package their books and get them delivered on time. As of writing this review, it has been 10 days since I ordered 3 books, and I have been informed they have yet to be even dispatched. This makes almost half a dozen times in the last 2-4 months. Heres to another 2-4 week wait and possibly damaged books like my last 2 orders.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that you have experienced delays with your previous orders. Please contact our Customer Service team at help@wordery.com if you experience any issues with delivery.

Posted 5 years ago

“Ordered 22 books for Christmas gifts. Took 1 month despite 5 day time period notified. No customer service to contact. Only an email. I had to contact them three times to get a straight answer. Books were in stock but were not sent. Ordered on the 10th Dec. They were finally sent in January when Christmas was over. People got their gifts late.”

Helpful Report

Posted 5 years ago

Hi Akin - We apologise for the delay with your parcel, unfortunately our supplier had let us down so we tried sourcing these books from an alternative. We have just sent you an email to try and resolve the issue and we hope this is acceptable. For any more information, please contact us at help@wordery.com

Posted 5 years ago

“Awful customer service. My parcel was returned to the depot ( I had to find this out for myself) but I had to chase Parcelforce myself several times as Wordery weren’t interested in sorting it out for me. They just kept telling me the parcel would be redelivered but that never happened. I wasted an entire week emailing and ringing Parcelforce and Wordery, never again, I will revert back to using amazon!”

Helpful Report

Posted 5 years ago

Hi - As you would've been aware we contacted you on the 8th of Jan to advise that Parcelforce were unable to deliver due to your address since it was insufficient, you then provided additional delivery information which we were then able to pass on to Parcelforce for them to re-schedule delivery again for Monday the 13th. We have just checked with them again and we're pleased to see that you received your parcel and signed for it on Mon, 13th. We believe that we tried our very best to resolve this issue for you regarding your incorrectly addressed parcel. For any more information about this please do not hesitate to contact us at help@wordery.com

Posted 5 years ago

“Delivery time was much longer than estimated time shown when placing order and consequently book did not arrive in time for Birthday gift”

Helpful Report

Posted 5 years ago

Dear Heather - Thank you for your review. We're very sorry for the delay with your order. We hope you will accept our apologies for any inconvenience caused to you.

Posted 5 years ago

“Delivery was disappointingly slow. Had next day delivery however order took 6 days to arrive.”

Helpful Report

Posted 5 years ago

Hi There - We have just sent you an email regarding our Cut-off times for express delivery. We hope you will contact us for any further queries related to you order at help@wordery.com

Posted 5 years ago

“Terrible service. Paid for next day delivery, it didn't arrive for 4 days. No response to my complaint Asking for my delivery fee back. Excess packaging.”

Helpful Report

Posted 5 years ago

Hi Jessica - We have just sent you an email regarding our Cut-off times for express delivery and working days. We're sorry that you expected this order sooner than it arrived. Please see our email that we have just sent also regarding Environmental concerns about our packaging. For any more information please contact us at help@wordery.com

Posted 5 years ago

“Ordered before Christmas never received. Lack of contact on the matter”

Helpful Report

Posted 5 years ago

Hi There - Unfortunately you did not order before our Christmas cut-off times since you ordered on the 20th Dec. We're sorry that your order has still not reached you now. We advised you to contact us on the 16th if your order had still not arrived so we could resolve the issue and we just checked and it looks like you had not contacted us until leaving this review now. We have emailed you to try and resolve this issue now. We hope you will contact us at help@wordery.com if you have any more queries about delivery.

Posted 5 years ago

“It’s been over a month and i still don’t have my book, and you ask me to write a review, not a good idea genius.”

Helpful Report

Posted 5 years ago

Hi Dustin - We're terribly sorry that you're yet to receive your order, we rely on customers contacting us to let us know this so we can investigate what the issue was. We have just sent you an email to try and resolve this. for any further queries about your order please contact us at help@wordery.com for us to resolve issues.

Posted 5 years ago

“I ordered my book with the intention of it being a Christmas gift. It showed as available. After ordering it took two weeks for the delivery time to update and this was due to the book having to be sourced from other suppliers. It then took over a month and half to arrive. There is no tracking for the packages I asked wordery about this and received the answer of “we have fantastic postal suppliers” When it did the box it was packed in was soaking wet!! The front cover of the book was damaged and torn, thankfully the pages survived with little damage, I sent an email to wordery customer service and have not received a response to date. This was almost a month ago now.”

Helpful Report

Posted 5 years ago

Hi Megan - We're ever so sorry for the slight delay with your order and also that your order arrived damaged from us. We have just send you an email regarding this issue and we hope we can come to a resolution. We would appreciate if you could contact us at help@wordery.com for any further queries.

Posted 5 years ago

“Most disappointed. Kindly do not contact me any further.”

Helpful Report

Posted 5 years ago

“I ordered on 4th December - prior to your cutoff date for orders to Australia - and it took 7 days for you to despatch the order. Your expected delivery date of 24th December was a non event - the order arrived on 31st December just a tad too late for Christmas giving. I won't be using your company again”

Helpful Report

Posted 5 years ago

Hi Robin - Unfortunately you had ordered after our cut-off times to Australiaas we stated this would take 12-16 working days for delivery. We apologise that you did expect your order sooner than our estimate. We hope you will contact us at help@wordery.com for any more information on this order.

Posted 5 years ago

“Still haven't receive my items and no refund I won't be using Wordery ever again”

Helpful Report

Posted 5 years ago

Hi There - We rely on customers contacting us to let us know the order has not arrived. We're terrible sorry that this was the case with your order. We have just sent you an email to try and resolve this issue. Please do not hesitate to contact us at help@wordery.com

Posted 5 years ago

“WORST CUSTOMER SERVICE EVER if it exists because they never answered me. Still trying to know if they have received my parcel for refund after weeks.”

Helpful Report

Posted 5 years ago

Hi Lianos - We're sorry you feel we did not respond to your message. I can confirm that we responded to all your emails you had sent, we were aware that you had returned your item but since this was not back in our warehouse we asked for Proof of postage so we could refund you in advance. We have just sent you an email to confirm your parcel was automatically refunded as soon as it was received back in our warehouse. For any more information please contact us at help@wordery.com

Posted 5 years ago

“Falsely claim to hold stock of products, which they do not. Placed an order for two items and the order got held up awaiting supplier delivery, order then got further delayed after a week and a half of waiting – had to cancel the order and get a refund. If you do not have stock ready to go it should not be listed on your website until you do. Avoid this company.”

Helpful Report

Posted 5 years ago

Hi Lee - We're very sorry to hear you're not happy with our service. Please do not hesitate in getting back in touch on help@wprdery.com if we can be of any further assistance to you.

Posted 5 years ago

“I ordered a book for my mums Christmas on the 11th of December well in advance and it said guaranteed in time for Christmas with the expected delivery dates being between the 16th and 24th of December I kept checking the progress and then on the 24th it still hadn't came and all of a sudden the expected delivery date changed on the 24th to between the 31st of December and 6th of January which was very disappointing as if I was informed that it was not going to be here for Christmas I would have cancelled and ordered elsewhere. Very disappointing not to be told it wouldn't be here when it wasnt even dispatched yet but didn't change delivery dates until later on Christmas eve when I had no other options. The book i had ordered for my mum was the first in a series that she had asked people to get her so she then couldn't read any of the other books she received until mine came as it was the first. Eventually received the book in January not good enough.”

Helpful Report

Posted 5 years ago

Dear Heather - Thank you for your review. We're very sorry to hear that your order hasn't arrived. Our Customer Services team have just sent an email to you. Once again we apologise for the issue with your order.

Posted 5 years ago

“On 13/12/'19 I ordered a Rand McNally map of Mississipi. Till now I did not receive the map nor your invoice. Should like to receive your information about this and also the map of Mississipi. Regards A.D. Nieuwenhuizen Segaar The Netherlands”

Helpful Report

Posted 5 years ago

Hi there - We apologise that you're yet to receive your order. We've just sent you a message to try and resolve the issue with you. For any more help please do not hesitate to contact us at help@wordery.com

Posted 5 years ago

“No phone, emails not answered. 21st Century and bad Comms,if they can not talk to you then don't buy from them.”

Helpful Report

Posted 5 years ago

Hi Colin - We're sorry you feel this way. Just to let you know Wordery is an email based team and we're available to answer your email between 9am-5:30pm, 6 days a week and we usually answer emails within 24 hours of receiving them. We just checked and we have not received any communication from you regarding your order. For any more information about your order please do not hesitate to contact us at help@wordery.com

Posted 5 years ago

“Purchased 3 items on December 6th. They stated they would arrive within 5-8 working days. The last of the 3 arrived on January 4th. Good quality products but unrealistic time scale stated.”

Helpful Report

Posted 5 years ago

Hi There - We're sorry that your last item arrived a lot later than expected. We have emailed you now about this issue and we hope you will accept our resolution. please contact help@wordery.com for any further queries.

Posted 5 years ago

“Was told it would arrive in 5 days, my package wasn't dispatched for 20 days and didn't arrive until 23 days after placing the order.”

Helpful Report

Posted 5 years ago

Hello there - Thank you for your review. We're very sorry to hear there was an issue with your order. We have just sent an email to you. Our apologies, once again, for the unusual problem with your order.

Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,993 reviews