Wordery.com Ltd Reviews

Name: Wordery.com Ltd
Address: Blackwells, 50 Broad Street, Blackwells, 50 Broad Street, Oxford
Rating: 4.70

4.7 Rating 83,993 Reviews

95 %

of reviewers recommend Wordery.com Ltd

Company Reviews

Product Reviews

Metrics

4.7

Based on 83,993 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wordery.com Ltd 5 star review on 9th September 2023

Anonymous

Wordery.com Ltd 5 star review on 5th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Book has not yet arrived! I’d already given up of ever seeing it!”

Helpful Report

Posted 5 years ago

“Patrick has not received his book. He needs it for his university course and has not heard a word about it. It was ordered in February.”

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Posted 5 years ago

“My son is autistic an he loves or his thing is Killer Whales he adores them. So we got one of your books from the library. Well he actually searched an found the book. We are poor but we ordered the book cuz he loves it so. We wait he worries everyday about it. Then you guys send me an email saying it's outta stock. Problem is our house burnt down an we are now stuck living in a hotel.... My son would love this book. . Donna Parker”

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Posted 5 years ago

“Slow service. Item never arrived. Amazon is better & much quicker. Avoid Wordery.”

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Posted 5 years ago

“I’m afraid I haven’t received my book yet!!!!!”

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Posted 5 years ago

“I haven’t received my books after 8 weeks”

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Posted 5 years ago

“It cost more to return an item bought by mistake than the item cost in the first place! The item shipped from the US, but needed to be returned to England. I'm very unhappy. I will not buy from Wordery again!”

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Posted 5 years ago

“Good selection and fast despatch unfortunately my parcel was not delivered to my chosen address. You despatched in good faith and can only take the couriers word for it. (Although you have never yet reported the findings of the investigation- 4 weeks later).I suggest a courier that takes a picture of where the parcel is left. I now have a class of ten without any books. Disappointed”

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Posted 5 years ago

“I have written to Wordery twice in the last three months about different issues and have not received a reply. Am happy to write a review once I have received a response to these requests”

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Posted 5 years ago

Hello there - thank you for your review. We're sorry to say that we have no record of any correspondence matching your details. Our Customer Service team can be reached at help@wordery.com. We hope you'll get in touch with them to resolve the issue.

Posted 5 years ago

“Tried to cancel my order 30 minutes after making it, was told it was already “too late” which was evidently ridiculous. It wasn’t dispatched for another few days. The cost and resource use of packaging and sending (twice) was utterly needless. Returns information was also not forthcoming. I won’t be using this company again”

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Posted 5 years ago

“Still did not receive ordered book. Very poor service as there is no reply to my email about redirecting to my current address”

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Posted 5 years ago

“Been over two weeks and still have not received the product!”

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Posted 5 years ago

“My order didn't arrive”

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Posted 5 years ago

“I never received the package”

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Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order has not arrived. Our Customer Service team has been in touch via help@wordery.com to discuss a resolution.

Posted 5 years ago

“ordered a book Sammy's Broken Leg for my grandson who broke his leg. Book never did arrive. When I emailed this info, was told to check to see if it was delivered to neighbors by mistake.”

Helpful Report

Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order did not arrive. We ask that customers check with their neighbours for a delivery since many postal services will leave parcels with neighbours if the intended recipient is unavailable. Our Customer Service team will be in touch with you via help@wordery.com to discuss a resolution.

Posted 5 years ago

“My order was due to be delivered on the 13th March. It did not arrive. Was told if not delivered by 19th contact you. When still not delivered I sent a further message. To which, as yet, I have had no answer. What is happening?”

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Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order did not arrive. Our Customer Service team will be in touch via help@wordery.com to discuss a resolution with you.

Posted 5 years ago

“Délai non respecté”

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Posted 5 years ago

Hello there - thank you for your review. We're sorry to hear that your order arrived later than you had hoped. The delay was caused because our courier required a contact telephone number before dispatch; we are unable to send some orders before this information is provided. Our apologies again for the delay. For any queries, please contact our Customer Service team at help@wordery.com

Posted 5 years ago

“I pre-ordered a book on their eBay store (Donald Judd Spaces), the delivery date came and went and I had to contact them to be told that they were having supplier problems, even though the book was still for sale on the eBay store and company website. The book is now unavailable and has gone up by 50-100% in price (from other sellers). I've had perfectly fine experiences with Wordery in the past, but this recent experience means I'll buy elsewhere in the future.”

Helpful Report

Posted 5 years ago

Hi Simon- Thank you for your review. We're sorry to hear about the issue with your order. Could you please email our customer service team at help@wordery.com with your order number, so a member of our team can look into this for you? We would like to resolve this issue for you :)

Posted 5 years ago

“Still haven’t received !”

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Posted 5 years ago

Hi there- Thank you for your review. We are sorry to hear that your order has not arrived. A member of our customer service team has sent you an email regarding your recent order.

Posted 5 years ago

“Sadly although the book arrived in a new condition the sound button did not work. Sorry to give a poor rating but the purpose of the book is the sound and it doesn’t work.”

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Posted 5 years ago

Hi there - Thank you for your review. We are sorry to hear that your item has arrived to you defective, this should not be the case. A member of our customer service team has sent you an email regarding the issues with your order :)

Posted 5 years ago

Wordery.com Ltd is rated 4.7 based on 83,993 reviews