Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,718 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was excellent”

Helpful Report

Posted 5 years ago

“Clothes I ordered where even better than I expect and sizing and logos where done to great quality”

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Posted 5 years ago

“We ordered a work blouse, with embroidered logo. Although we uploaded new artwork (and in fact had used the new artwork the day before on a much larger order), unfortunately, the new blouse arrived with an old logo. Customer Services were brilliant and sorted it out with a FOC replacement straight away. Unfortunately, the replacement came, again, with the old logo and again Customer Services were fabulous. 3rd time lucky, but they were great to deal with. Prices are quite expensive (especially when you add basic embroidery), but the general quality of products ordered was pretty good.”

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Posted 5 years ago

“Very pleased with my transaction with Workwear, extremely helpful on the telephone, very quick service and the product is faultless, what more do you need. Will use them again for future work wear.”

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Posted 5 years ago

“It saddens me to write this review as the service has always been great but my experience in December of last year was disappointing. I initially placed an order the end of November, as I have done in the past and paid for this order. They were Christmas presents and saw no reason not to receive them in time as the order was pretty much a repeat of previous orders. I then placed a second order and I admit there was a fair few emails regarding colours etc between us (for which I was grateful for the support and advice) which was made mid December. Again, I saw no reason for this to be delayed as the actual embroidery was a repeat, just the colour of the garment/embroidery was different. I waited and waited for the delivery to ring on the 23/12 to see where the delivery was and question whether DPD had it t9 discover you were closed for Christmas. All the website said was “contact us to discuss” which clearly I couldn’t. When I rung again on the 27th of December, I was told that even though full payment had been made, the second order stopped the first order being sent as the machines had been shut down and the second order could not be completed. The whole order then arrived on the 7th of January. I just felt that communication could have been better and had I have known that the 12th of December was too late to order. I wouldn’t have bothered and at least would have had the original order. You could argue that I should have chased sooner but you’ve not let me down in the past.”

Helpful Report

Posted 5 years ago

“I ordered a size large t-shirt for a present, I was unable to find the sizing guide on their website prior to my order and I am a very busy person, as I am normally a large I ordered it. My size 6 niece struggles to fit into it. I am now told I should have looked at the sizing guide, which is impossible to find and should have ordered the t-shirt and sent it back for the logo, again this isn’t made very clear prior to order. I now have to find a child size dog groomer than would like to buy a ladies Large t-shirt called Sarah - any takers? Save your money and find a store you can go to, rather than online. I will purchase the £300 I was planning to spend on this elsewhere- never again”

Helpful Report

Posted 5 years ago

Hello, We have looked into your order and can see that our return department has received the item and checked it against the product size guide, the results are that it fits within the size guide and the item has been returned to you. If you wish to discuss this further we can further explain the size guides if needed. Many Thanks

Posted 5 years ago

“The service is good and the speed of delivery is ok. The only thing I have an issue with it the t shirts and jumpers I ordered are of good quality but after being washed a few times lose shape and shrink a little.”

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Posted 5 years ago

“Always professional and willing to help. Prompt service from friendly colleagues and all products delivered on time and to specification. Will definitely continue to use.”

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Posted 5 years ago

“Excellent company to deal with a great range of clothing to choose from with great quality embroidery”

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Posted 5 years ago

“Absolutely fantastic service from start to finish.We are over the moon with the Tshirts we ordered extremely good quality print & tshirts Thank you A Watson”

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Posted 5 years ago

“Wrong colour t shirts sent out. Quality of goods very poor”

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Posted 5 years ago

Hello, I have found your order on the system and our customer service team have not been made aware there were any issues, we will forward this onto the team to get this resolved for you. Many Thanks

Posted 5 years ago

“Ordered 26th December, received 4th Jan which I think was a great turnaround over the xmas & new year period. Ordered 2 embroidered fleeces which are good quality and we are very happy. We've used before and will use again.”

Helpful Report

Posted 5 years ago

“Took alittle longer to arrived than anticipated but I received before Christmas which I was happy about. The logo was amazing but I found the sizing to be on the small side. My partner always wears an XL and its quite a tight fit . The zip is on the fleece is also continuously getting stuck where the teeth on the zip line are not right. has only worn once so far so not off to a great start and for the price I paid I expected better”

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Posted 5 years ago

“Very happy with purchase. The logo was spot on. I like how everything is checked and double checked to ensure ones chosen logo is correct. Customer service was fantastic and helpful. For all the checks, help one gets, I think the price is good. Delivery was pretty quick too. I can and will definitely recommend. Thank you Work Wear Express.”

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Posted 5 years ago

“Quick turn around, will happily work with you on getting custom logos positioned correctly and confirm the design to YOUR specs! With PDF files. Design team respond quickly! Great discounts when they're on too!”

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Posted 5 years ago

“I'm a client for this fantastic team. They always have helped me with any products I require even with logo design. They resolve any requirement very quickly. Some companies can take hours to resolve issues... but not this one! My Account Manager is Charlie, but all the team are GREAT! @BookingTrades @OllieGAHill”

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Posted 5 years ago

“Excellent quality jackets - delivered early. Helpful customer services when re-arranging delivery.”

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Posted 5 years ago

“Very quick and efficient delivery and products were as ordered. Thank you”

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Posted 5 years ago

“Product was delivered quickly and matched to the design. Great service.”

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Posted 5 years ago

“Great products. Used them for years for all our work wear. With been in agriculture it’s gets tested hard and our oldest stuff still in great condition”

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Posted 5 years ago

Workwear Express is rated 4.2 based on 3,718 reviews