Boux Avenue Reviews

Name: Boux Avenue
Rating: 2.78

2.8 Rating 76 Reviews

43 %

of reviewers recommend Boux Avenue

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2.8

Based on 76 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Telephone, Email

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Boux Avenue 1 star review on 18th January 2022

Anonymous

Boux Avenue 5 star review on 17th January 2021

Michelle

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to do the bra fit online on the website but there's no option NOT to accept cookies, accept them all or you can do nothing! Isn't this illegal? If not it's certainly unacceptable!”

Helpful Report

Posted 2 years ago

“Items are not true to size and from cheap fabrics. I had to buy different sizes in different styles. Definitely style over substance. Boux Avenue are quick to take your money, but if there are any issues with your purchase they are slow to process returns, and have an ineffective customer services department. Avoid buying online, get fitted correctly in-store. Preferably from a reputable lingerie brand.”

Helpful Report

Posted 3 years ago

“Disgusting, just read about someone who had a similar experience. Sent back the pjs which didn’t fit in perfect condition and being accused of marking them and told they are unsellable. Claimed to attach a photo to support their decision. No I photo attached and no response. Disgusting treatment and I will fight this decision as an honest person I have never in my life been treated so badly by a company and especially in lockdown. Ashamed of audacity and lies.”

Helpful Report

Posted 3 years ago

“They're still offering valentines day delivery even though they have cancelled my order placed at the beginning of the week. Let down two days before Valentine's day and I have to wait 5 days for a refund. So disappointed, no contact or further confirmation from customer services... Online it's still showing but email stating it's cancelled. Shocking”

Helpful Report

Posted 3 years ago

“Boux Avenue are refusing a refund after several emails. The item was returned because it was too small. Not worn or tried on (as I also ordered a bigger size) They were returned to me with a tiny mark saying they were unfit for resale. I have read other reviews where there is a suspicion of them marking items to refuse refunds. I truly believe this may be the case. The item was opened, looked at and packaged back up. DISGRACEFUL !! HIGHLY RECOMMEND THINKING TWICE ABOUT ORDERING FROM THIS COMPANY!!”

Helpful Report

Posted 3 years ago

“Dreadful service Ordered a bra in their sale, received an email telling me my order was on its way but didn’t receive anything for weeks and no update provided. Only when I queried my order was I told it was lost in transit and no longer available. Ordered another item as a Christmas present so took the price tag off the garment. Then returned it a few days later and again didn’t hear anything about my return for weeks, just an email saying it had been received. Only after I chased was I told that the item was being returned to me as it didn’t have a tag on it. But I had left a tag on it only removed the price tag as it was a present - there are 2 tags their garments. After weeks of arguing my case am being told that no tags were on it which is an absolute lie. I know I can’t return an item from an online order without any tags do returned this because the garment tag was still on it, only price tag removed. So I am ending up getting something I don’t want returned to me and not getting the item I actually wanted. DON’T SHOP AT BOUX AVENUE - DONT CARE ABOUT THEIR CUSTOMERS.”

Helpful Report

Posted 3 years ago

“Made my order on the 21st of December with the promise of it arriving within 5 working days. It's almost the 31st and it was meant to be a birthday gift. The parcel hasn't arrived still and it looks like it'll be no present! Very disappointing and I wouldn't trust their online services!”

Helpful Report

Posted 3 years ago

“What people have said before me. First time I have used the online store to buy a Christmas gift for my partner. The process has been awful. Briefly... They lost my order. Spent ages trying to sort it out. Blamed it on Hermes. Then said some of my items weren't available so only some turned up. Didn't gift wrap as requested then said I was lying, showed them my receipt which stated I did ask for it. Bad bad bad. When online shopping is becoming vitual in the world of lockdowns. Boux Avenue need to change their ordering process and customer service team. Awful.”

Helpful Report

Posted 3 years ago

“Bloody RIP off. Boux avenue? More like boux aven-poo. Bra'vo you have lost a loyal customer. You should be ashamed of yourselves dont get your knickers in a twist.”

Helpful Report

Posted 3 years ago

“AVOID - THEY ROB YOU Avoid ordering from this company at all costs. I ordered a bikini along With a beach co-ord (matching lace top & trousers) I decided to keep the bikini but didn’t like the quality of the co-ord set. Due to being on furlough I received the parcel and within a matter of hours I had taken my returns to the post office seeing as i was in when it was delivered & had plenty of time on my hands. (I have emailed proof of this to boux.) I received only part of my refund. It was the amount just for the top half and it was missing the bottom half. I sent an email requesting this to be looked into. I received an email response simply stating they were sending me the bottom half of the matching set back to me as apparently there was no tag on it. IF this was the case (which I very much doubt) this is exactly how the items were sent to me. I hadn’t removed anything, I haven’t worn the garments. Quite frankly how could I have worn one half of a BEACH co-ord in a matter of a few hours. They’re customer service is appalling. They wouldn’t even look into my complaint . I simply got 1 email saying ‘ the items being returned to you, the returns team have made a final decision’ I just wish I had looked at they’re reviews before ordering as clearly this is the sort of tricks they get up to after reading so many complaints. I’ve still not even received the bottoms that they’re supposedly sending back to me. I know times are tough for all business right now but this is just robbery. I will never shop in there stores or online after this experience and I hope this review will make other aware as I’d hate for anyone to have the same thing happen to them. But if you do order from them make sure you take photos of the parcel as soon as you receive it and how you send it back. Hopefully then they can’t claim you have removed tags.”

Helpful Report

Posted 3 years ago

“They have not honoured my order and will not answer their phones or virtual chat. Kept on hold for 40 minutes and still no one answered! My order was meant to be here by today at 2pm however it still has not been dispatched and one of the items is now showing as out of stock, and based on other reviews I have read they do not fulfil orders on a regular basis! Avoid and take your business elsewhere!”

Helpful Report

Posted 4 years ago

“Do not use Boux Avenue. Once you have ordered you will not get any further communication, they do not answer their emails or their online chat and there is no phone number, apart from one that cuts out everytime. My bank has authorised the payment for the order but the money has not been taken and they have not sent the order but the money is still there in limbo because the bank cannot cancel it. This was for my daughters Christmas present and now I cannot go anywhere else with my money. Boux Avenue are disgusting, Theodoros Pathitis, Dragons Den, what kind of company are you running here??? From a very angry, upset and ripped off customer”

Helpful Report

Posted 4 years ago

“Very bad experience. I bought bikini set in store, first of all its been sold with security tag!so had to go back to remove it , then when I decided to return it after few 3 days they said to me I can not do the refund as the bra have no ticket on it , the problem was it was sold to me like that! The bottoms did have a ticket , bra no! I had my receipt, it was in perfect condition with all the stickers etc. So I had to spend 30 min in the store calling customer services to get my money back! Never had that experience before, unprofessional staff in Kingston store and Westfield as well ( selling without a ticket) and they blame you later on . I will never shop with them again!”

Helpful Report

Posted 4 years ago

“Ordering from the Boux Avenue website is honestly the WORST shopping experience and customer service I’ve had in my life!! Orders never arrive with no valid explanation as to why!! Money stolen!!! As they don’t refund all items actually returned !!!!! Shocking!! Email offers and discounts not the same when you get to website!! Emails are never replied just ignored. Wrong information given by social media team. Rude and incompetent customer service staff on email and phone!! No one knows what is going on when there is an issue and they sure to hell don’t think it’s important to tell you the paying customer!! Absolutely appalled with the service given!! They obviously don’t care at all! Lots of excuses and really really bad customer service! No one has a clue what’s going on, there is an obvious lacking of communication going on internally that directly affects the customer!! Terrible!! I have been a loyal customer for many years will never give those cowboys my money ever again. It’s better spent with a company that deserves it! What kind of company allows this carry on!! That’s all I am saying! Buy elsewhere!! It’s really not worth all the heart ache and loss of your hard earned money!! Not getting orders or the correct refunds! I would never buy from Boux Avenue again my trust has been irreparably broken!”

Helpful Report

Posted 4 years ago

“Valentine's day gift purchased on 12.02.19 paying £4.95 for next day delivery guaranteed if The order was placed before 4pm which it was. The order was only processed on 13/02/19 At 21.07. Fabulous service Boux (I do hope you know what sarcasm is ).”

Helpful Report

Posted 5 years ago

“Ordered 2 sets of pyjamas on Thursday evening and paid for next day delivery. They were delivered on Saturday whilst I was out and left at my back door in the pouring rain. Both items were damaged along with the gift box. Sent them an email and rang on Sunday to explain the situation. Was offered to return the items and have a replacement but 1 of the sets were out of stock. Explained to the customer service that I needed these items for Tuesday as they wouldn’t be here in time for a replacement. Offered a £10 gift card as a “gesture of good will” hardly feesable when paying £40 for pyjamas. Avoid!!!”

Helpful Report

Posted 5 years ago

Boux Avenue is rated 2.8 based on 76 reviews