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Bradford Exchange Reviews

1.3 Rating 138 Reviews
5 %
of reviewers recommend Bradford Exchange
1.3
Based on 138 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better
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Bradford Exchange 1 star review on 21st September 2023
Joyce
Bradford Exchange 1 star review on 21st September 2023
Joyce
Bradford Exchange 4 star review on 6th June 2022
Anonymous
Bradford Exchange 1 star review on 13th December 2021
Anonymous
Bradford Exchange 1 star review on 13th December 2021
Anonymous
Bradford Exchange 1 star review on 1st October 2021
D
Bradford Exchange 1 star review on 12th September 2021
Anonymous
3
Anonymous
Anonymous  // 01/01/2019
The product, a welcome mat was ordered at the advertised price of $39.99. Though it said it was part of a set I ordered it. It came in 2 parts in 2 deliveries. Before the 2nd delivery the charged my account $15.00. After the total order arrived my account was charged $49.99, $9.99 ($1.00 more) for shipping and then my tax. The total cost ended up $80.00. Had I known that I would never had ordered.
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Posted 4 years ago
I order a mother’s ring for my sons grandma with all her grandkids. Got the order on time. Awesome! But the ring is nothing like the picture. The names are tiny and the birthstones are even smaller. I’ll let her make the call on if she wants to return it.
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Posted 4 years ago
I have subscribed to the Limited edition Mickey Coin Collection. Every coin that arrives is scratched , and I have to return them for a replacement, and even some of the replacements are scratched and need to be returned !!!!! I have notified them numerous times and they just don’t give seem to care and blame the postal service . There is no quality control . There is no customer care . Would not recommend anyone to purchase their goods ? Hugely disappointing customer care .
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Posted 4 years ago
Ordered product in July and very happy. However, in August found a withdrawal from my credit card. I called and was told a subscription produce was being sent unrequested. I sent it back when arrived. It took 3 emails and 2 calls before getting a refund today. The company immediately withdrawals money but isn’t prompt in processing credits.
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Posted 4 years ago
I was about to order from this page but after reading some reviews I’ll pass
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Posted 5 years ago
Bradford Exchange is rated 1.3 based on 138 reviews