Bradford Exchange Reviews

1.3 Rating 131 Reviews
5 %
of reviewers recommend Bradford Exchange
1.3
Based on 131 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 27%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better
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Bradford Exchange 1 star review on 21st September 2023
Joyce
Bradford Exchange 1 star review on 21st September 2023
Joyce
Bradford Exchange 4 star review on 6th June 2022
Anonymous
Bradford Exchange 1 star review on 13th December 2021
Anonymous
Bradford Exchange 1 star review on 13th December 2021
Anonymous
Bradford Exchange 1 star review on 1st October 2021
D
Bradford Exchange 1 star review on 12th September 2021
Anonymous
3
Anonymous
Anonymous  // 01/01/2019
It's cool and i love it thanks so much The Bradford Exchange you're the best 👍🤩!
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Posted 8 months ago
Bradford Exchange processed and shipped my order in half the time I expected. I was kept informed on every step of the process, and they made it clear how much my total cost was and when I was being billed. Every email from them came with clearly labeled contact information. My order was delivered to the wrong address. I spent 2 weeks dealing with the delivery service. They acknowledged the mistake, but were uninterested in doing anything to fix it. I finally contacted Bradford Exchange in frustration, hoping the delivery service would be more helpful if the shipper was involved. In less than 24 hours I received an apology and a notice that a replacement was being sent. The email included the name of and direct contact information for the customer service representative handling my account. It was an unexpected relief and I was very impressed.
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Posted 3 years ago
I’ll stand in customer service by Rosary Greco, totally understands what the customer is wanting and listens to the customer. Rosary Greco sets the standards at Bradford exchange
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Posted 4 years ago
Let me just say that customer service for Bradford Exchange is wonderful! I have never ever dealt with such a great company!
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Posted 5 years ago
I just wanted to say that for a large Co. such as yours , you are certainly true to your words ...Over the holidays I had ordered two of your small decor trees for gifts and was dissatisfied with both of them and after I wrote and explained , you offered to refund me for both trees and you did as you said you would without any hesitation .. I wish to Thank you for your customer expertise and I will be ordering from you again !!! Thanks so much for all you did !!! Mary Beck
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Posted 5 years ago
Easy to get a point across & very helpful when it comes to shortage in funds and not being able to cover the costs of vehicle tax etc
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Posted 6 years ago
Bradford Exchange is rated 1.3 based on 131 reviews