Catawiki Reviews

Name: Catawiki
Rating: 1.25

1.3 Rating 544 Reviews

5 %

of reviewers recommend Catawiki

Company Reviews

Questions

Metrics

1.3

Based on 544 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Catawiki 1 star review on 23rd April 2024

Anonymous

Catawiki 1 star review on 5th April 2024

Apophis

Catawiki 1 star review on 15th March 2024

Claude

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm a seller of Catawiki and i like it so much.”

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Posted 6 years ago

“Site muito bom”

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Posted 6 years ago

“I've sold several items on Catawiki without any problem and would like to put some negative remarks from other persons in perspective (I'm not affiliated with Catawiki in any way). 1. The "experts" have to assess the products offered online, they can't touch or feel the objects. This fundamentally makes evaluation of some products hard if not impossible 2. Likewise, as a buyer only online assessment is possible with all it's drawbacks. Some items need to be assessed in person. Personally, I would never buy a car or expensive item without being able to see it in person first. The whole online thing is totally different from real person-to-person trades and a buyer should bid according to the extra risks - not on assumptions that everything is fine just because an expert has assessed the stuff. The expert just can't asses properly through online pictures only. If online wasn't possible, many items wouldn't even been available for buyers. About the shipping costs: a buyer should check shipping costs and again not assume things. Catawiki allows bidding from all over the world. I have items I don't want to ship to certain countries because shipping to those countries is unreliable or insurance is impossible. Therefor for those countries I specify very high costs on purpose to discourage bids from there. Reaction times from Catawiki support are indeed slow. However all my questions were answered eventually. Finally, Catawiki is for special products with collector value. The reason why I've ditched eBay for those products is that eBay support is 10 times worse than Catawiki, at least for me here in Europe, and that eBay doesn't seem to have the right exposure anymore for this kind of products. eBay has become a sort of Amazon for run-of-the-mill consumer stuff.”

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Posted 11 months ago

“As auction sites go, this one is not as bad as others can be, but there is a learning curve... There are always risks associated with buying at auction, and I think people kind of always forget that until there is a problem... I have sold and bought over 100 items on catawiki over the last few years, at first I was a bit puzzled coming from the world of Ebay.com. Catawiki does not work the same, and I think this might explain the comments below. Catawiki doesn't operate a "no questions asked policy" like eBay. Buyers and sellers are expected to communicate and agree. Catawiki will only intervene in last resort. Over the years, I have also experienced a few issues with a couple of lots mostly due to shipping issues which as such have nothing to do with Catawiki. Catawiki doesn't store items, it doesn't ship them, it evaluates the items using the same pictures buyers see during the auction. All the handling is done by sellers. It is true that their customer service is slow, but all my issues were resolved nevertheless and I never had a problem recovering paid money. For this to go smoothly, I always follow the catawiki process: - contact the seller, describing the issue, and ask for a resolution. - tell catawiki immediately that there is something wrong, you can log a ticket via the website's help section or telephone them. I found phoning works better, the telephone number is displayed when you click the "I still need help" button at the bottom of the help articles. If you have done both steps, you can assume all parties are aware, from this point, if you and the seller cannot agree, catawiki will step in and decide what to do. Customer service was always courteous and helpful. They usually look at the case, and provided you have followed the process, will provide a fair resolution. I know that in the cancel culture we live in people tend to use excessive language quickly if something doesn't go their way, but the words "scam" or "con" are in complete contradiction with my experience of the site.”

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Posted 4 years ago

“Bought an engagement ring recently. Their expert appraisal was a bit high but still got a really good deal. Arrived a week early with all the correct paperwork. No issue here.”

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Posted 4 years ago

“I have bought lights and pans, from Netherlands and Italy with no problem on arrival. I was very worried when I saw the reviews after having bought my auctions. I am glad to have been wrong. I am giving 4 stars because the customer service is so so and the app crashes at crucial moments for auctions which means I miss a few.”

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Posted 4 years ago

“I am a buyer with Catawiki. I have been very pleased with my purchases. Many are one of kind items. Descriptions of my purchases have been accurate. I believe the commission being charged from the buyer is unreasonable. As the postage is also unreasonable. This company is relatively new and has some serious administrative issues to be addressed. But the concept is better than most online auctions. I don't think you should add minutes to the auction. It's obvious you want to get the highest bid possible by resetting the clock, but is not an incentive for a real auction afficionados. Once worked out, I believe Catawiki will be as competitive as eBay!”

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Posted 5 years ago

“I buy occasional coins from this auction site and although the delivery charges can be high (from Europe) the system works well”

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Posted 6 years ago

“I have mixed experiences. As a buyer and experienced collector I already got several excellent objects there. On the other Hand I also had some bad experienced. First of all - many sellers add crazy high shipping costs. For example I ordered a drawing, basically an A4 piece of paper. Shipping was 22 Euro (!) - inside EU - I checked the prices, for 14 € I could get a 20kg package incl. insurance I contacted catawiki support but just received a generic email, which basically said - contact the seller, no our problem. I have the impression that many sellers on Cata make an extra high shipping price just in case their auctions don't go to well. Other than ebay, Cata doesn't care about this. Also there was no possibility to contact the sellers before you bought the object. So you MUST pay before you can have any communication. As I never bought anything above 300€ so far, my risks weren't too high, but buying something of the really expensive stuff I probably won't risk, especially after reading the other reviews.”

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Posted 1 year ago

“It is just a crappy evolution of ebay. VERY HIGH FEES. The idea is good. The result awful. I think it is up to the "expert". Some are fair, some just retarded. I sold many things, and if you find the right expert, things may be fine. If not, it is a disaster. Inside the same department, there may be more than an expert, and this makes things complicated if you trust one and not another. For example the department of Photographs is shared between a very professional French woman (who used to work with one of the best auctioneers on France), and a Chinese chap (who is just not intellectually gifted, not his fault, and do not follow the agreements, and this is his fault). On my side, I promised that I won't send artworks to customers if the Chinese will handle them again. It is a pity: the company had a good idea, but "relocating cheap" with human resources has a price. I hope they will change, and I will be glad to work with them again. Good luck.”

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Posted 2 years ago

“Won a Roman coin that could not be shipped to the U.S. due to antiquity laws which were not posted. Made several large purchases prior without any problem. Made my payment but did not hear back concerning a refund from Catawiki after several emails and 2 weeks. In the meantime the seller was very communicative but his hands were tied. I took the initiative to put in a credit card claim. Only then did Catawiki send an email with rude comments and disciplinary action threats. All in all, terrible customer service for the honorable sellers from which I purchased from.”

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Posted 3 years ago

“CATAWIKI PHONE NUMBER NOT CORRECT CANNOT GET IN TOUCH INTERNET HELP A WASTE OF TIME MANY PROBLEMS WITH PURCHASES AND NOBODY TO CONTACT”

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Posted 5 years ago

“And just wanted to express my opinion on this drama that has continued for over 2 months now. Your action surely protects only buyers. I'm sure if I would be not an honest buyer I could imitate the amp that is faulty and send the video that confirms this, it's so easy to fabricate such evidence I received. I don't even have any official repair service doc or quotation about the so-called repair. I just give up and agree to refund 100e because I need my money paid. Its a shame how you treat sellers. And you just keep a massive amount of cash in your pocket with no paying any interest. If I'm wrong please correct me. Regards”

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Posted 1 month ago

“No refunds, no respons on complaint, they keep payments for days on end without responding on legit claims. Really bad service. Bought for 250,- vinyl, but the package from Greece was a disaster, no protection at all: money gone, no service, no respons at all. Never buy vinyl again on catawiki.”

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Posted 1 month ago

“Tax double payment You can make some good deals. But preferable if within Europe to avoid any purchase from outside that zone, particularly from Japan as you might have to pay the tax twicexto Catawiki and the transporteur such DHL (for instance if happen twice to me with Euro 110 to Catawiki and over Euro 170 to DHL & the second time with over 50 Euro & with 48 Euro for DHL. Despite receiving the confirmation from Catawiki that they will reimbursed, which they dont & afterxa month askingcyou to deal directly with the seller which will not. So better avoid exept if you do not mind to take the risk of paying more +/- 10%.”

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Posted 2 months ago

“It depends on what you buy. Ancient items (Roman, Medieval, etc) are so often very obviously fake or mislabelled (e.g. there is currently an ancient Roman ring on offer which is vintage Islamic - probably Yemeni, 20th Century). Where are their much trumpeted experts? And you can no longer write for clarification. Good to buy old books, though make sure to browse elsewhere, modern design items, some ethnic stuff, household, but rely on your own knowledge, not what is written.”

Helpful Report

Posted 2 months ago

“When the seller is decent, everything goes fine. When not - about one of ten - the problems begin and persist. The "support" of Catawiki is overwhelming slow, or it just doesn't exist. No matter how many times you try. You'd better think twice before bidding any expensive items, you may never see it or your money again. Never pay more than is ok for you to lose. Many sellers are selling fake "historical artifacts" from year to another. The name of the company just changes maybe once a year, but you can recognize the seller from the same fake objects and similar stories. It would be easy to block these sellers, but Catawiki doesn't do that, because its their business to sell anything, I mean anything. It's sad to see people losing hundreds or thousands of euros to chinese cheap copies. Some sellers keep on not sending products, if they don't reach price good enough, altough they had no reserve price. And Catawiki just lets this happen. Are the representatives just smoking weed? Do your job! I have bought many good things in a good price, but also lost some money and time in this modern bazaar of stuff and scum.”

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Posted 4 months ago

“Catawiki has got a sketchy, unreliable, unresponsive support and a failing website that is often missing important functional parts that are necessary to contact the support and to view account features etc.”

Catawiki 2 star review on 8th November 2023

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Posted 5 months ago

“1. If you bid with under 60 seconds remaining, Catawiki, automatically tacks on another 1:30 seconds. Is that legal? Certainly, highly unethical. 2. I placed a Maximum Bid with 10 seconds left. Catawiki reset the Bid Clock to 1:30 seconds and automatically took my Maximum Bid even though nobody else had bid since I placed it. They will take the Maximum Bid and not increase in set increments. So, you cannot bid and forget it, they will immediately take that Maximum Bid. They present it as increasing in increments but that is not the case. Fraudulent? Certainly, highly unethical. This is a corrupt auction/bid house. Be very careful!”

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Posted 11 months ago

“Here you’ll find originality. If there’s a good record out, if there’s a special edition you did not think of, like the weird edition of a 1923 book ; you might find it here. What, there’s an OPUS Michael Jackson book ? There’s something like a treasure hunt on catawiki. But don’t expect to safe money or find real authentic, as they are not checking up both. It might not really be like the picture, or it might not really be signed, it might not even be gold. Is that Egyptian piece really 2500 years old ? I wouldn’t count on it. What seems like a good deal a the first might end up the worst deal ever. Financially of course. But then, isn’t the piece pretty ? It certainly is. Welcome to the jungle.”

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Posted 1 year ago

Catawiki is rated 1.3 based on 544 reviews