Cell2Get Inc Reviews

Name: Cell2Get Inc
Rating: 4.83

4.8 Rating 511 Reviews

96 %

of reviewers recommend Cell2Get Inc

Company Reviews

Metrics

4.8

Based on 511 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class phone merchant on this planet! A great online dealer and store in general and I wish to see them thrive and evolve so they can truly spread the word of how great they are! I'm rocking my new 5g phone thanks to them.”

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Posted 2 years ago

“I have been a cell2get customer for over a decade now! Customer service is all the way up to the 11!! And their variety of phones are huge and always up to date with their catalog.”

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Posted 2 years ago

“A few days late- however cannot say enough about the associate Jack that assisted me! He was fantastic and answered all my basic questions to help me with my order. He was kind, knowledgeable and very patient. I recently upgraded my phone and had many unforeseen charges. Jack helped clarify and even offered her time to help me find ways to save! Thank you Jack! I will be back when I am ready to purchase new phones for my family.”

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Posted 2 years ago

“Marvin! Marvin! Marvin! I love this man! Too bad he’s married! He solves all my problems, gives me the best service! Gonna miss him for the time being! He is one of the best reasons I stayed with cell2get as a phone merchant for so long. I have placed an order for a phone over 4 months ago and started to have issues with it. After being super honest with them over the phone and talking respectively and letting them know that I need help with the phone I bought from them rather than trying to squeeze out from them (as most shitty people and customers do these days), they really were willing to offer the world for me in return. And so I had sent back my phone so they can inspect the issue I had with it, and turns out that it didn't matter, because they contacted Samsung for me and replaced my galaxy s21 because it was under warranty. Within a week I had a fresh brand new phone from them directly from Samsung and I was super happy!”

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Posted 2 years ago

“The whole team was excellent to work with. Great customer service at this online retailer. Adam helped me get the most value for my dollar and solve my problems. The store manager checked in, too, and they were extremely informative and upfront with me throughout the entire order and process that I have made online, just to make sure everything worked correctly. Above and beyond. Great store. This team will keep my business.”

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Posted 2 years ago

“I am very technology challenged and had a flip phone for years until it became necessary to switch to a smart phone. Fast forward many years and I’m at the college website to upgrade. The associate who helped me was adam. He was great but became amazing when he believed me when I shared I was clueless about smart phones. I’m an easy target and realize that, but adam simplified everything to where it made sense and made sure I understood. He answered all my questions and went above and beyond to help me. Thank you adam! I am definitely referring my friends and family to specifically ask for you when they need assistance and a huge recommendation from me to purchase phones through cell2get.”

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Posted 2 years ago

“The most amazing. The customer service team all gave classic expert service. Jack, that young man is wise beyond his years and very professional and friendly. He's a southern gentleman from Virginia. With amazing southern hospitality..... But besides customer service their products do come as advertised!!”

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Posted 2 years ago

“i needed to buy a smartphone because mine got stolen and the service provider store was so completely unhelpful (almost rude). i went to cell2get's website and Adam was extremely helpful and patient, helped me figure it out, and how I should get my phone as soon as possible. He didn't rush me and wasn't condescending or robotic. i consistently leave phone stores exhausted, distraught and crying, but i had a great experience at this one retailer and will definitely return for any phone assistance i need. Thank you!”

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Posted 2 years ago

“Adam helped me tremendously with a purchase of a new phone after trying another provider. He gave excellent information, followed up on all kinds of gnarly issues, was always courteous and kind on top of being very knowledgeable. The whole team here at their support is a pleasure to deal with them. Heaps of thanks and much appreciation! I recommend y’all make the switch!”

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Posted 2 years ago

“Staff was extremely friendly, helpful and very professional, informed us about the new phones that we should purchase when we are moving from old 3G phones to a 5G device, and the rep was super knowledgeableand helpful. Adam, the customer service representative that helped us out was the utmost respectful and professional. I will always trust his judgment and recommendations. We are extremely satisfied that we got out from the rock we used to live in, to a more open world and ecosystem. The galaxy s21's they have are 100% Authentic and brand new! The phones are a fresh air from the old floppy flip phones we had from back in the day and we didn't have to spend as much as we thought we would. I'm 84 years old and kept giving excuses why I shouldn't get a smartphone but seriously, even my 3 year old great grand daughter knows how to use these phones, so why shouldn't I also? Thank you so much cell2get!!”

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Posted 2 years ago

“Product as stated. Great price. Fast free shipping. Thanks”

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Posted 2 years ago

“Melvin has given me incredible customer service these past times I have been up and down trying to get an impossible phone to find a blackberry key2 from many different Stores, but Melvin managed to do some hard work for me and get me one for the right price. He educated me, he never was impatient or condescending no matter how many questions I had. Melvin had complete follow-through, tenacity, confidence, kindness and the kind of customer service that you don’t find easily these days.”

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Posted 2 years ago

“Staff has been very helpful the majority of those times I called to ask questions. Tgete wasn't a problem apparently. Their job is to sell products on the website and provide customer service over the phone (without any sales) but I was pleased to see they don't push the sales attitude at all. This will make me much more willing to come back when I do need their services. I also know who I will want to talk to, having scouted ahead when it didn't matter and see who was helpful even when they knew that there was not going to be a sale. With all that said, I have ended up buying a phone from them. And to be as straight as possible I am surprised from what I have received! I got exactly what I wanted, as advertised. Ordered a brand new LG v20 and they still have it brand new in a sealed white box just like the good old days. Thanks and kudos to everyone who works there!”

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Posted 2 years ago

“Well it was that dreaded time again to go to a cell phone store and pick out a new phone and this time I decided to try a different method to purchase a phone and so I went online. Let me tell you, this was the best decision I made in a long time! Melvin was the customer service associate that assisted me with my new phone. I’m in customer service myself and understand the objective but Melvin was phenomenal in many aspects. His product knowledge was impressive to say the least, his overall demeanor made me feel at ease and not pressured whatsoever and his understanding of what I described I needed and ability to guide me to the best device was outstanding. He seemed like someone that takes a lot of pride in his role there as he was excited to help in every way, which in turn made me excited about purchasing. I will undoubtedly continue to go back to this location and work with Melvin and refer as many of my family and friends who have a need of a new phone! Thanks again for an amazing experience :)”

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Posted 2 years ago

“Excellent service - really helped me work through a getting a brand new device. The Manager and his staff above expectations to work with me and answer all my questionsand concerns. I appreciate this kind of service!”

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Posted 2 years ago

“This phone store is awesome. Adam was extremely knowledgeable and super helpful. He answered all our needed questions in a respectful manner and we went ahead after the call to place our order for a new s20 ultra on their website. The manager was great as well, when we received the wrong color by mistake he was quick enough to send us a return label and ship out an exchange right away. Within a day I had the correct phone I ordered. I can only say good things about cell2get! I highly recommend them.”

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Posted 2 years ago

“I had a great experience with the store. Adam and several other competent representatives made my new phone purchase extra smooth. I would recommend this store to a friend.”

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Posted 2 years ago

“The general manager did a fantastic job. I just wish I could remember his name. I wish my manager was this attentive to the customers and doing whatever they could to keep the site and customer updates running smoothly. I wish I could give more stars because this was the best phone purchasing experience I've ever had, best cell phone store experience I've ever had. 500,00/5 stars. Maybe more. Adam helped us out tremendously and my husband and I bought phones and a hotspot because they were on such a great price. Kudos to all who work here.”

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Posted 2 years ago

“I have buying from this store for over 12 years, and the best representative and service of this website to me is Moshe, he is Very professional and friendly. And helped me answering all my questions on the phone and updating me on my package on when it will arrive. Thanks Cell2get for having people like him, he really is a true asset to the Store & Company 10/10 in customer satisfaction. Thank you again, Moshe.”

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Posted 2 years ago

“These guys, will go above and beyond to get a satisfied customer. I saw it with my own eyes how they show more interest in getting a job perfectly done than the money. I thought I was a picky customer but definitely they know how to handle with people like me. Ordered a phone through their website. Had to wait for a moment for the weekend to end so they could process and ship out my phone and gladly got it overnight just as I paid for. These guys really are the best! I'm so happy to rock my new galaxy a52 phone.”

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Posted 2 years ago

Cell2Get Inc is rated 4.8 based on 511 reviews