Chris Bowers Reviews

Name: Chris Bowers
Rating: 4.19

4.2 Rating 432 Reviews

80 %

of reviewers recommend Chris Bowers

Company Reviews

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Metrics

4.2

Based on 432 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

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Chris Bowers 1 star review on 27th July 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLEASE AVOID THIS COMPANY, as so many others have said If I could give a zero, I would have. I placed two orders for 17 fruit trees in total in January, website said delivery in 28 days. Since then my experience with this company has been a nightmare... As the wait went on and on, I tried to contact the company. They won’t answer the phone and only send very short, curt, anonymous replies to emails, sometimes after several days wait. I have always found it strange that no one ever signs an email, sadly I’m now left wondering if there’s some dishonesty here. As others have experienced, despite being assured in 3 separate (very short) emails that our trees would definitely be despatched we today received a generic, anonymous email saying the order has now been cancelled, we can reorder if we like and not to reply to the message! When I responded to ask them to confirm if the order would be honoured, I simply received the same generic and anonymous message, saying again not to reply, which was just plain rude and insulting. Disgusting way to treat your customers. I now feel stupid for putting my trust in Chris Bowers and Sons. So, our long planned project of planting an orchard is now in shreds, and right at the end of the bare root planting season. Like others we have to wait another year now. Without doubt, the worst experience we’ve ever had with any supplier, anywhere. The most appalling aspect in all this is the way Chris Bowers and sons are treating their customers, COVID has been a challenge for all of us, but it’s how we handle this that matters, staying in touch and treating customers with respect was all that was needed, sadly this was utterly lacking. We now need to find a respectable company to start all over again. I’m sorry others had had such an appalling experience too.”

Helpful Report

Posted 4 years ago

“2 orders placed, Oct 20 and Feb 21 - Neither received. Communication non existant, waiting for refund on one and news on the other. So wish I had researched this business before ordering. Have seen similar reviews on other review sites such as trust pilot. Suggest you order elsewhere to avoid the stress”

Helpful Report

Posted 4 years ago

“My order for blackcurrant bushes was placed in October with delivery then promised before the end of the year. The only messages from them subsequently have been boilerplate responses to my own queries. I have just (15 March) sent a message to cancel and refund.”

Helpful Report

Posted 4 years ago

“Ordered trees in january but not recd Ordered trees in january, like everyone else my emails were either ignored or answered vaguely, then i recd the same email saying they are going to refund my money as they have held it too long.....im praying i actually get my refund as i dont trust them one little bit, The sad thing is WHEN I LOOKED AT THEIR WEBSITE YOU CAN STILL ORDER THE EXACT TREES I ORDERED IN JANUARY, SO THEY ARE STILL TAKING ORDERS WHICH THEY OBVIOUSLY WONT DISPATCH. DONT ORDER FROM THIS COMPANY!!!”

Helpful Report

Posted 4 years ago

“Same as all recent reviewers. Ordered several trees in November. An update was provided by CB in Feb advising delivery would be end of Feb. 11th March my order has been cancelled. Looking at the review history it looks like they haven't delivered any orders in the last few months. They have been taking orders, and the cash presumably planning to deliver in March. I believe them when they say Trading standards have ordered them to refund the money. I've received an email saying I can reorder after 22nd March once they have sorted things out. Like I'm going to do that!!! I chose them originally based on good reviews. Their reputation is trashed, and rightly so if they treat customers in such a dishonest way. Avoid”

Helpful Report

Posted 4 years ago

“I placed an order for 5 fruit trees in November 2020 and today, 12th March 2021, i received an email saying they were refunding the money I had paid. No explanation about the trees but said i could place an order after 22nd March. Looking at the reviews which have been posted in the last couple of days I’m not alone in being let down. Because I have believed their emails stating they have stock and bear with them I have lost the opportunity to buy bare rooted trees and stocks are low everywhere. Very poor customer service.”

Helpful Report

Posted 4 years ago

“Accepted my order for 7 bare root trees in November. Took the money. Heard nothing further. Chased in February. No reply. Today get an email "saying they'd kept my money too long so had to cancel!" Clearly they ran out of stock but hadn't realised. Awful communication and customer service.”

Helpful Report

Posted 4 years ago

“CAUTION when ordering as may be severely delayed or never arrive Didn't receive trees and bushes ordered in September, despite having spoken to CS before ordering to check what was in suitable and in stock. Eventually had to issue notice before action in Feb 21 as delivery deadlines repeatedly missed and communication very limited. Refund issued after notice. The business has cited everything under the sun as a reason for poor service, but it seems that it was intermittent before COVID anyway. The rest of the world has adapted to home working, social distancing, temporary closures or risk commercial failure, so they hardly seem valid arguments and make the claim of a shortened dormant season just seem like another attempt to come up with something credible. It simple: if you can't supply or manage existing orders, don't continue to trade.”

Helpful Report

Posted 4 years ago

“I ordered and paid for a tree on the 8th December 2020 for a Christmas present for my sister. Despite numerous e mails to the company and promises of delivery, here we are 3 months later with no delivery! Last communication from the company was the 6/1/2021. Will never use again and would not recommend this company. Terrible service!”

Helpful Report

Posted 4 years ago

“After an earlier good experience made order for Raspberry in October 2020. Del promised for “before Dec 2020. Nothing now March 2021. No communication. Written off as fraudulent. Buyer beware.”

Helpful Report

Posted 4 years ago

“Unsure if this company is completely disorganised or actually fraudulent. Bad reviews everywhere you look reflect my own experience. Tree ordered mid Nov after confirming availability. Not received by 1st March. Payment taken at point of ordering. Phone lines un-manned as "too busy" - "but still taking orders on-line". No or poor responses to emails. Delivery then promised in circular email by mid/late Feb . Hello March - no tree. The statistics shown on this review page in relation to delivery and communications are miles out.”

Helpful Report

Posted 4 years ago

“Email enquiry about a potential order (20+ trees of various types/varieties). Misread my email with unhelpful reply. No response to my follow-up email. No response to phone calls. What a shame. Unsure if stricken with Covid-19, post-Brexit labour supply, or simply overwhelmed with orders. Will take my business elsewhere.”

Helpful Report

Posted 4 years ago

“Ordered two trees in October. Still no delivery. No communication at all, even when prompted and certainly no refund offered. Buyer beware!”

Helpful Report

Posted 4 years ago

“Ordered trees 12th Jan 2021 ... they said they had exceptional demand and it would take 28 days , fine , I,m ok with that ... Now 25th Feb , still no trees and getting too late to plant ... They won,t respond to e-mails , phone calls , so I suspect they,ve gone bankrupt , taking my money with them ... I don,t think those trees ever existed ... BUYER BEWARE !!!”

Helpful Report

Posted 4 years ago

“My order is 3 months late. I have asked for a refund which is not been offered. I am seriously doubtful that the order will ever arrive.”

Helpful Report

Posted 4 years ago

“Ordered trees on November 11. Email on December 12 Bowers apologised for delay and promised imminent delivery Now February 1 and no trees and no information either. Looking for alternative supplier.”

Helpful Report

Posted 4 years ago

“Ordered in Nov. 2020 and no delivery and no refund. Stopped replying to my emails and calls but still accepting orders on their website. Bandits!”

Helpful Report

Posted 4 years ago

“I ordered 3 x fruit trees in August for October-December delivery. Nothing has arrived. I've sent emails but still no progress. I'm starting to doubt that they will ever arrive. Another email will be sent today as a final reminder. I'll update the review when I know more.”

Helpful Report

Posted 4 years ago

“Two apple trees ordered in mid September for delivery between October and December. Was promised various delivery dates as a result of numerous emails. All of these dates have now passed and they have stopped replying to my emails. Phone calls only ever go to answer phone. If you have ordered from this company and are awaiting your items then please lodge a claim with your bank for items not received. They deliberately set their delivery estimates the same length of time as the bank gives for claiming through them so that you have no recourse and they have to do absolutely nothing for the money they have already taken from you. Please do not ever use this company if you have any intentions of actually planting the plants you purchase.”

Helpful Report

Posted 4 years ago

“Ordered 2 damson trees on 18th August, I have emailed, phoned, (answer phone), promised they would arrive soon, taken 5 months and still no trees. Ordered some trees from Marshall, arrived within the month. Very disappointed.”

Helpful Report

Posted 4 years ago

Chris Bowers is rated 4.2 based on 432 reviews