Chums Reviews

Name: Chums
Rating: 2.17

2.2 Rating 58 Reviews

29 %

of reviewers recommend Chums

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2.2

Based on 58 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Chums 1 star review on 10th February 2022

First Ade

Michael Teece

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought that I had found the answer to buying my cloths online, but on logging into the online store, what I found was a Business Set up solely to Data Mine, in order to SELL on to other 3rd Parties my Personal information. Check out their Cookies before you agree to Shop, the List is endless who they are prepared to sell on Data with, including Tom, Dick and Harry ! Avoid, do not let them abuse you. Mr Spence Eng ApartmentsWales.com”

Helpful Report

Posted 1 year ago

“They enticed my elderly Mother to buy a product due to disability but when she tried to return the product the listed outlets for her area had never heard of Chums let alone the return of a parcel to them. 6000 outlets advertised but this data is wrong. Do not sell to the elderly, it is cruel.”

Helpful Report

Posted 2 years ago

“Is this a Chum you really want? 05 December ordered X2 foot stools for elderly relatives 11 December opened to Christmas wrap and X1 badly damaged 11 December emailed them twice explaining problem and attached invoice. No reply to either email. 15 December Chums website said post back via Sainsbury's - shop not accept item. 16 December rang Chums - agreed will collect parcel on 17 17 December waited in all day - no collection 17 December rang Chums said Hermes to collect on 18 18 December waited in all day - no collection. 21 December - Contacted by a Rep. and a collection arranged. 22 December - waited in - no collection 23 December - Item collected 07 January - No further contact and still awaiting news that they received the item and when I may get my £37.93 back. 10 February 2022 I've still not got my refund back. The products are very, very low quality Chinese, very expensive and, to be honest, if I ever get my money money back I will never used them again. The words 'old' 'rope' and 'money' spring to mind. I'm wonder if they also do gun fights and round-up cattle?”

Helpful Report

Posted 2 years ago

“They are an absolute disgrace and are preying on the elderly and people who are unable to shop online or actually get out to the shops. I was horrified to discover my Mother had ordered 8 Christmas selection boxes for her grandchildren at £6 each. She thought she was getting a good deal as it was buy one get one free. So the original price was actually £12 each. The same chocolates retail for £1 in B&M.”

Helpful Report

Posted 2 years ago

“Unable to place order online..is this a ploy so you end up phoning that cost you a fortune..vert disappointed”

Helpful Report

Posted 2 years ago

“Placed an order which should have taken 3-5 days. 2 weeks later still not received and not even received any form of communication or apology from Chums. Appalling service. Avoid at all costs unless you are willing to just sit and wait and hope your item turns up!!!”

Helpful Report

Posted 2 years ago

“Ordered and received a pair of men's trousers, the trousers were a perfect fit - I planned to wear them a few days later so I ironed them and removed the tags.After wearing them for just a few hours they became very creased because the material is thick and of poor quality. I contacted Chums to complain about the quality only to be told by customer services , what did I expect after only paying £16 they would be of poor quality and because I had removed the tags when wearing them they would not do anything to resolve my complaint. Waiting for the customer services manager to contact me !”

Helpful Report

Posted 4 years ago

Good Morning Thank you for your review of our company. In response to your feedback, please accept my apologies for the difficulties you have experienced with our company. Regarding returns we allow a 30 day returns policy if your product/products are unsuitable/not fit for purpose. However if you could kindly provide me with your Sales Order Number/Customer Account Number and I will look into your enquiry and advise you on your options relating to your order. I look forward to hearing from you at your earliest convenience. Kind Regards Paul Chums Customer Services

Posted 4 years ago

“Our order was just like the picture in the magazine and the delivery was fast would be pleased to buy from them again if I see something I want”

Helpful Report

Posted 6 years ago

Chums is rated 2.2 based on 58 reviews