“I bought a kogan active lite 2 watch from dick smith online and the app is not capable with my Samsung galaxy a52 smartphone. When I bought it , it said it was capable with Samsung android phones and iphones . I did not find this to be the case with my Samsung phone . I did not pay with PayPal or sign any monthly subscription, after reading reviews of people being scammed of $129 I hope the same doesn't happen to me .”
“Bought a mobile battery off them, arrived ok but when it was installed at a cost of $60 it would not charge. Emailed them about it but they bounced the email and there is no obvious way to contact them by email. After having a read of the reviews now concerned about the membership scam.”
“Ordered a product supplied by All in One, and it has not been received. When I followed up, told They do not issue tracking numbers, ans it is just sent via letter post? and then say austpost has lost it. Will not order anything
Through this website again. Unprofessional in today’s online shopping world.”
“I was another customer completely unaware I was signing up for a subscription when I bought an item yesterday. Today I got the email saying Dick Smith would be deducting $129 from my account on June 6th for a membership that I didn’t know existed.
I checked for scams in your business and saw that many customers have been duped by this.
Are you serious? I immediately unsubscribed and will notify bank.”
“Disk Smith was from a great company dropped down to be a scammer. It stolen my $129 from my PayPal account without my agreement. They embed something in their website to pass your checking without noticing you. Saying it's a membership. I'll told everyone I known about $129 for a Dick Smith membership for buying anything there. I will report this to ACCC for their scamming behaviors.”
“I ordered an item for $13 and two weeks later my PayPal account is deducted another $129 from Dick Smith for Membership which is ongoing monthly. I never signed up for any membership and PayPal refused to honour the buyer protection policy so beware of ordering anything from Dick Smith.”
“got scammed by their 129$ im so upset. could not afford to loose money at this point with hardship. you just lost a customer forever REFUND MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“Made a purchase for $96 on 25/4 got my delivery all good then this morning 10/5 l see an amount of $129 deducted by Paypal from credit card. Rang Paypal & they rell me Dick Smith have done this. Paypal suggested trying the bank to stop payment, tried & it was to late. So went online to Dick Smith. Well this is torture!! I will not stop until l get my money back, how dare Dick Smith deduct more money for a membership l didn't agree to. This is illegal Dick Smith!!!”
“Automatically signed up for subscription when purchasing on this website. Scam. Do not bother shopping here. They will try to hit your card with scam subscription you were not aware you authorised. I will never shop here again”
“For people who are scammed with the subscription try this link - apparently my refund is on the way and am no longer active member. See attached refund confirmation email. Hope this can help someone that was scammed like I did.
https://www.kogan.com/account/dashboard/customer-care/sales-kogan-first/kogan-first-cancellation/kogan-first-renewal-cancellation/kogan-first-membership-confirm-cancellation/”
“Crooks do what they do, order something on their website and they
opt you in with a pre ticked box on their website to deduct $129au that people have no knowledge about. This has being going on for so long in Australia and NZ why doesn’t ACCC outlaw this practice.”
“LIKE MANY OTHERS SCAMMED $129 CHARGE THROUGH PAY PAL INFORMED ME OF THIS CHARGE & IN THE PROCCESS CANCELLING , TURNING ME OFF BUYING DICK SMITH ITEMS , DO NOT KNOW WHICH IS RESPONSABLE , HAPPEND 2 YEARS AGO WITH AMAZON TWICE AND RECEIVED A REFUND BOTH THROUGH PAY PAL HAD TO CLOSE BANK ACCOUNTS ITS JUST A HASSEL .”
“My issue is the same as every other complaint! I was deceived into paying $129 for an unsolicited First Membership! They created an account on my behalf after saving my details and charged to PayPal after 2 weeks! This is an appalling business practice, any such offer should be entirely separate from the purchase transaction and not luring unsuspecting consumers who are just looking to make a single purchase! In addition to demanding a refund, I’ve lodged a complaint with ACCC which I will NOT be withdrawing regardless. This is predatory and clearly a money spinner for them given the sheer number of complaints on multiple websites (please see review.com.au for more!).”
“Like many of the previous posts, I've been duped with an annual membership of $99 that I didn't want. Thinking this was a fraudulent transaction I called the bank and cancelled my card. It's insidious and deceptive business practice.”
