DICK'S Sporting Goods Reviews

1.8 Rating 248 Reviews

19 %

of reviewers recommend DICK'S Sporting Goods

Company Reviews

Questions

Metrics

1.8

Based on 248 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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Does DICK'S Sporting Goods deliver on time?

Helpful Report

(3 weeks ago)

Greater than 52% of reviewers feedback is DICK'S Sporting Goods normally delivers on time.

Helpful Report

(3 weeks ago)

55.56%

Industry Average

“ Don't order things delivered from DICK'S Sporting Goods. The products are ok, but the delivery is unreliable. Over a week past the promised date, and no package. They use Fed Ex. What a mistake. ”

- Anonymous

DICK'S Sporting Goods Reviews

Delivery - Average