DICK'S Sporting Goods Reviews

2.0 Rating 284 Reviews

22 %

of reviewers recommend DICK'S Sporting Goods

Company Reviews

Questions

Metrics

2.0

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Returns

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Customer Service

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How quickly does DICK'S Sporting Goods resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 53% of reviewers feedback is DICK'S Sporting Goods resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

70.49%

Industry Average

“ I will definitely send others to receive such great service. ”

- Anonymous

“ I had an issue with a purchase and customer service handled and fixed the situation quickly and efficiently ”

- Jim Bob

“ Excellent customer service in the women’s shoe department today. Two of your employees assisted me. They were both pleasant and helpful. I wish I could remember their names, but you should be so proud to have them as employees. ”

- Debra C.

DICK'S Sporting Goods Reviews

Customer Service - Good