DICK'S Sporting Goods Reviews

1.8 Rating 165 Reviews

18 %

of reviewers recommend DICK'S Sporting Goods

Company Reviews

Questions

Metrics

1.8

Based on 165 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Returns

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Customer Service

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How quickly does DICK'S Sporting Goods resolve customer queries?

Helpful Report

(1 week ago)

Greater than 46% of reviewers feedback is DICK'S Sporting Goods resolves customer queries within an hour.

Helpful Report

(1 week ago)

60.00%

Industry Average

“ Friendly service on the floor and at the register. Fast and efficient. ”

- Regina K Patterson

“ Bought a TaylorMade bag online from Dick's and found it cheaper on another website and was given an instant $22 refund on the spot. Thanks so much to Customer Service Rep: DeeDee in Houston, Texas. Highly recommended ”

- Dennis Hilburn

DICK'S Sporting Goods Reviews

Customer Service - Average