“I have had two pairs of Ecco walking shoes. In both cases the soles came apart. The claim for warranty claim, one year, was expired. Ecco did not make any adjustments relying on their limited one yeaywarranty. Who ever buys a shoe only expecting one year use. The company designed a defective sole that would not perform. I want trust them any more.”
“Certainly, here’s a review of ECCO Men’s Dress Shoes based on your experience:
Product Name: ECCO Men’s Dress Shoes
Purchase Date: Spring 2022
Usage Duration: Approximately two years
Review:
I have always appreciated ECCO’s dress shoes for their elegant design and comfort, making them suitable for formal occasions. However, I am disappointed with the durability of the soles. After not wearing them for a year, I found that the soles had cracked and crumbled, rendering the shoes unwearable. Notably, the leather uppers remained in excellent condition, indicating the use of high-quality materials for the upper part of the shoe.
Pros:
• High-quality leather uppers that maintain their appearance over time.
• Comfortable fit appropriate for formal settings.
Cons:
• Sole durability is lacking; extended periods of non-use led to deterioration.
Suggestions:
It appears that ECCO uses polyurethane (PU) for their soles, which, while lightweight and comfortable, can degrade over time, especially if not worn regularly. This degradation is due to a process called hydrolysis, where moisture causes the PU to break down. To mitigate this, it’s advisable to wear the shoes periodically to prevent moisture buildup. Additionally, storing them in a cool, dry place can help prolong the life of the soles. For those experiencing similar issues, professional repair services like NuShoe offer resoling options that can extend the life of your footwear. 
Overall, while ECCO’s dress shoes offer excellent comfort and high-quality leather uppers, the sole durability is a concern. Potential buyers should be aware of this issue and consider regular use and proper storage to maximize the lifespan of the shoes.
I hope this review is helpful to others considering purchasing ECCO dress shoes.”
“I do like the shoes and have several pairs. However I recently returned a pair because they were uncomfortable. They were received by Ecco on January 12, 2024. It is now the 23rd and as previous posters have said, the customer service is simply terrible. No telephone number, chat service never available, so you must email. And then you will be told to expect up to 4 weeks for a refund. Sorry Ecco, not good enough. I have returned other items to other retailers since returning these shoes, and I have received those refunds. I will not do business with Ecco any longer. You won't be able to sit on my money again!”
“I only wear Ecco shoes however 2 problems exist namely availability
and size consistancy. It took a lot of hunting to locate a supplier with the
style and size I required. Finally I had them sent from Australia at a cost of
more than 50% of the cost of the shoes. Ecco’s sizing is inconsistant.
I use Ecco golf shoes size 45, previous sizes 44 and 45 slip on shoes which fitted perfectly and the
new size 45 slip ons which feel like a size 46.”
“Wow, I’m really upset with This company! I really love the shoes. But i always have issues buying shoes online and when My card doesn’t match my billing address I still get charge! It is so annoying calling customer service to refund my money! Today I called costumer service and Didn’t even care about my issue! Im very disappointed. Not even a discount would give me to buy the pair! I hope they fix that extra charging just because there was an error with the order. Once you tried over and over more transactions are made until your bank account gets overdraft!
Thank you Ecco”
