“I received 10 roses and a few stems of freesia that I wouldn't have paid money for from a petrol station!
The roses were dying, foliage so dry they were actually crispy.
The freesia were limp and many of the buds had fallen off.
I sent a photograph to the person who ordered them for me to thank him for the kind thought, but carefully arranged to try to hide the worst of the of them, not wanting to disappoint him. He said they didn't look at all like the picture of what he ordered.
Very, very disappointed and angry on behalf of the sender who no doubt paid good money.
Whichever florist actually sent these should be struck from the list of suppliers.”
“Got flowers delivered to my work today from my husband as a surprise. When got home with them his was devastated how awful they looked. Tiny bouquet nothing like the picture on the website and the flowers were dead. Won't be using again. Waste of money, £30! And no free chocolates”
“Dreadful service!
Having entered the recipient's address details, the online order form then asked for my own, for which I used the auto fill facility. This overrode the delivery address, which was no longer in view, and only following payment did this error come to light. I messaged Eflorist within 10 minutes of placing the order to rectify the error to be told it cannot be corrected. The confirmation email arrived confirming the delivery address as my own and I thought that all is not lost, the recipient lives nearby, I'll just pop them round when they arrive with me. On the morning of the delivery, I received a message to say that the delivery had failed due to the address being incorrect and that the courier goes by postcode. The first line and postcode of the address the courier received from Eflorist was for my address, with an additional line of the recipient's address in-between. If what they report is correct, the postcode and first line should have been sufficient for a successful delivery, however, instead they refused to redeliver or refund. Eflorist are thieves at best. Lesson learned and I shall buy local in future.”
“I made an online booking before the store opened, only to be informed at noon that they couldn't deliver the same day but would do so the next day. If they can't deliver as promised, they should notify customers in advance so we can make other arrangements. This will be my first and last transaction with them. I wouldn't recommend them to others and suggest avoiding this business altogether.”
“Utterly useless. I ordered flowers, in plenty of time, to be delivered today- crucial and got an email this morning saying they're on their way and will be delivered tomorrow. That is NO GOOD. They will totally miss the point. I want my money back though even that won't compensate for my bereaved friend's lack of flowers when she needed them.
Tracking ID A12479963
Sally Bolt”
“They allowed me to place an order directed to a hospital when apparently this has been impossible for several years. Living abroad I wasn’t aware of this and tried to redirect the order. Computer says no. Use a local florist is my advice as this is a big on line machine with no customer service other than quoting terms and conditions. Waste of money.”
“You don't deserve any stars, I ordered a medium bunch of flowers paid £30 in total for my grand daughter, a tiny measly little bunch arrived, nothing resembling what is shown on your website. This is false advertising!!!
I couldn't chat to anyone online to report that half the flowers are missing!!!! SHOCKING SERVICE!!!!”
“If there was a 0 I would give it. Their system autocorrected the delivery address and put it as half delivery half shipping. Within 5 minutes of noticing I'd reported it fully. Nothing they could do, no refund no help, couldn't correct the address for SYMPATHY flowers. Absolute robbing in compassionate thieves. What company can't correct an address two days before delivery. Avoid!!!”
“Not worth 1 star even, ordered a mixed flower white bouquet for a silver wedding anniversary
A small bunch of multi coloured roses arrived.
All telephone numbers out of order, and no response from email.
DO NOT USE THIS COMPANY A TOTSL RIP OFF”
“If I could give 0 I would. The address was correct for delivery when I entered it then when I got my email confirming it had half the recipients address and the other half is my address. They will not change it. To make it worse these were sympathy flowers for a baby. I am disgusted. Avoid at all costs”
“If I could give zero stars I would. Took my money, never received my flowers. They do not answer emails and there is no contact number. They should be shut down. It's robbery”
“Absolutely awful flowers, £45 and the bouquet was no bigger than the size of my hand, could not actually believe it, I have never been so underwhelmed in my life.
Avoid like the plague, complained and was basically told to go do one!!”
“Ok so I have ordered twice from these the first time was on purpose the second time was by accident a tired morning after a night of no sleep…… both times the flowers have turned up delivered by DPD in a squashed box with no water the quality of the flowers were awful…. I highly recommend you do not order from them EVER!! I have now saved interflora on my home page so I NEVER make the mistake of ordering from e-florist ever again!!!!!! If I could have given 0 stars it would’ve still been to many.”
“The most pathetic bouquet of flowers I have ever received. Ordered tulips, for the price I expected big and good quality tulips. They sent me 3 substandard supermarket bunches tied together, poorly wrapped in plastic. Never again.”
“Completely wrong flower’s arrived to the door? I was so confused as well as my girlfriend because they weren’t even colour matched to what they should have been (Even tho they stated on the website they would do this even certain flowers where not in stock? The flowers where not even price matched as you can see from pictures it looks like all the left overs at the end of the day where thrown together and wrapped… I’m so disappointed as this was my first time ordering from Eflorist. Not happy with what I received whatsoever so I cannot recommend this company to anyone. Still waiting to hear back from customer service but by the sound of the reviews I will be waiting some time. Also this is another company that dosnt have a phone number to call customer care, the only way to contact customer care is texting a robot, which really isn’t customer care if I’m honest. Overall it’s been a terrible experience.”
“I was out when my box of flowers arrived the lid was open and buckled ,and flowers were squashed and lots of buds off, I suggest you put parcel tape over the opening,to stop this happening.”
