“Flowers arrived looking very tired,the bear is tiny,the chocolates are even smaller!Do not order the card!A4 sheet of paper folded in half and it still has the batch number inside!Would not recommend”
“Appalling. Flowers arrived as a gift to my relative mostly dead or in a poor state, they didnt send the chocolates that were included in the purchase. I have been in touch with them to ask them about this & they have replied twice failing to mention the chocolates not being sent both times & sending generic emails, not actually responding to the flowers being dead & chocolates missing. Just appalling flowers, appalling customer service, paid for chocolates that didn't arrive, embarrassed my relative recevied such an awful dead bunch of flowers & upset her birthday.”
“I ordered flowers on a Sunday expecting delivery on the Monday for a best friend who had lost a sibling and I chased the delivery on Tuesday to be told earlier delivery is Thursday. I even paid £7.99 extra for next day delivery.”
“1 Medium sized flowers ordered. Very small arrangement with very flowers arrived.
2 Feeback link to eflorist did not work
3 Emailed customer services. They said that because 7 days had elapsed their policy is not to assist.
4 Photos with this review show a picture of the order placed and what actually arrived”
“Had a technical glitch. Would not authorise any payment (not auth banner came up at payment). Next day took money for several orders and sent one - I’d already rearranged as they were not accepting my order. Scam”
“Disappointed!!! This is the second time my arrangement did not arrive for a funeral. Though they refunded the money, it took time and effort to pick and pay for the item, just to have it go nowhere. Sorely disappointed!!!”
“Appalling. Could have purchased a better bunch of flowers from a corner shop. Courier said the items had been delivered and asked for feedback. Currier then sent a further message with another delivery time. Reported the mix up to eflorist, who replied delivery was not their problem. Eflorist then sent me a link to leave feedback but the link didn't work. Poor service. Poor attitude and poor product. Will never order from them again.”
“Thought gift my daughter a bunch of flowers to make her day! Unfortunately the approach of the delivery from the supplier was a disaster. Didn’t attempt any msg and by 8pm on a Saturday evening to a commercial building in Chiswick my daughter wasn’t at work. Customer service took the side of the florist who was rude, late, and gave my daughter dead flowers that looked nothing like the one online. Poor customer service. Avoid buying flowers here.”
“Worse online flowers I have ever ordered. If you are willing to pay £26.99 plus nearly £8 in delivery costs for 6 tiny roses then go ahead. I attempted a partial refund due to the poor quality of the display to no avail... the display is not worth the value I paid and are not as advertised. Absolutely awful and embarrassing to have received these for my mums birthday. AVOID. Complete rip off!”
“A bunch of flowers were purchased with an added special same day delivery. As you can see from the photo it looks nothing like the selection choice. Delivery was attempted at 8:30pm when the flowers were ordered in the morning. Florist never texted or left a voicemail to the recipient. Florist instead called the landlord by googling the building. Told landlord 6pm delivery! Got there late despite the shop being a 10 minute drive away. All of this was £50. Even the local supermarket have better flowers. Eflorist refused to believe my mother, rejected her evidence and no refund was given. They also tried to charge extra for “wastage” if recipient didn’t collect from the store.”
“Ordered the Winter Hedgerow medium bouquet as a get well surprise and paid £6.99 delivery. They were delivered by Amazon and bore no resemblance to the bouquet ordered. Could have bought a better bouquet in my local supermarket. Appalled and will not recommend or use again”
“If I could have given no stars I would have. The flowers were a disgrace and bear no resemblance to the website pictures. These were meant to cheer up a very sick lady. You should be ashamed of yourselves.”
“Beware appalling flowers! I ordered flowers for my mum and was embarrassed at the state if them when they arrived. I could have got better bunch of flowers from the local petrol station. After lots of tooing and froing with customer services no refund in sight. Eflorist should be ashamed of themselves, not sure how they're allowed to trade! Won't be using them ever again.”
“One star given because that is the lowest I could select.
Paid extra for the large bouquet and it arrived late and was smaller than the small one.
Poor quality.
Stay away”
“Really disappointed ordered 9.11.24 for delivery 13.12.24, find out the day delivery is due that they can’t fulfil, leaving it too late to order with a more reputable company. These were flowers on the anniversary of a loved one who has passed, so the offer of resending another date was just not good enough- when I finally got hold of someone via email. I’ve requested a full refund instead but will never use this company again!”
