“I added a personalised note in Chinese when placing the order. The language displays well in the note, but the printed note my wife received showed only garbled characters instead of the correct Chinese text. This was very disappointing for us, as the message was important. There is no warning given by the website that this might be an issue. The customer service was not apologetic at all”
“use if you want to spoil your occasion
I ordered flowers for my wife for Valentine’s Day, including several paid extras. The company clearly advertised that delivery would be available on the day. To make absolutely sure nothing went wrong, I even paid extra for their so-called “100% guaranteed delivery.”
What a complete mistake.
Valentine’s Day came and went, no delivery, no flowers, no communication. Just silence. They completely ruined a special occasion that I had carefully planned. I made multiple attempts to contact them and was ignored every single time.
On Sunday the 15th, I finally received a generic apology email saying I would get a full refund and that the flowers would still be delivered. I apologized to my wife and reassured her they would arrive on Monday.
Monday came, nothing.
More emails sent, no response.
Now it’s Tuesday, still no delivery, still no reply.
This level of incompetence and disregard for customers is unacceptable. Offering a “guarantee” means absolutely nothing if you fail to deliver and then ignore your customers.
I deeply regret not reading the reviews before ordering. Learn from my mistake and avoid this company if you care about your special occasions.”
“Absolute shower of sh*t frankly! Ordered 24 red roses for Valentines, received 12 and they look almost dead already! Customer service don’t want to know either. Will be in touch with my bank for a refund. Will never order from them again, especially after now reading other reviews on their Facebook page!”
“I don't know how they get away with this. You don't order flowers for a special day for it not to arrive!! I ordered at least 2 days before. I must be a total idiot I ordered twice from them as this, I recalled now, has happened to me before. When I ring to complain they directed me top their small print which says unless you pay for a much more expensive special delivery they will not guarantee you a timely arrival. Their website does not make this clear. AVOID AVOID AVOID AT ALL COST.”
“Ordered 2 dozen roses, box of chocolate and a card from eflorist for my partner for Valentine's. What arrived was nothing like advertised on their website. A sad, half dead bouquet consisting of just 12 roses that looked like they were either taken from someone's garden or grave. The card was a paper cut out a the box of chocolates contained just 3. What a scam. I would have gotten a far more superior bunch of roses from a supermarket for less cost. How this company gets away with scamming people is beyond me. Disgusting. I won't be ordering again and my advice to anyone thinking of purchasing from eflorist is don't.”
“Hi there, this is my first time ordering with your company. I ordered a large bunch of Moonlight flowers as a surprise for my partner’s work. I received an email confirming the delivery of flowers, chocolates and a card.
However, I later found a proof of delivery photo showing the flowers propped up against shutters outside in the rain.
I paid £6.99 for this delivery.
Because of the poor delivery, I had to ruin my partner’s surprise and send her the photo. She had to go outside and retrieve the flowers, which were soaked through.
The flowers I received were a small or medium bunch, far from the large bunch I had ordered. While I understand flowers take time to bloom, the quality and size was abysmal compared to what I had expected from the website’s image.
Your website states ‘Quality and Freshness’, yet the flowers looked bruised, wilted and had torn petals. I could have picked up a similar amount of flowers in better condition for half the price at a supermarket.
I feel misled by the large bunch and the terrible delivery, which ruined my partner’s Valentine’s flowers and surprise. I would like to be compensated for this experience.
I will leave many negative reviews of my first time with eflorist and likely my last!”
“Received a wilted bunch of flowers a third of the size to that advertised on their web site. Arrived two days after my wife's birthday. No response to emails asking for an explanation.”
“Warning ! Poor quality of flowers and free chocolate scam - the flowers are not as advertised (missing 25-30 % flowers ) as bold roses on e florist website and free chocolates are never delivered. When contacted via multiple emails they are offering £5 on next order which is a joke considering won't be using e florist again”
“Do not use this company - it is a con
Ordered flowers for my mother's birthday - they never arrived & the company have ignored all my attempts to contact them”
“To whom this might concern.
We placed 3 orders over the Christmas period for flowers to be delivered to friends and family,
Order numbers were IE23446781, IE23443497 and IE23443633
Order number IE23443633 was placed on 22/12/2025 was not delivered until 29/12/25, the condition of flowers was an absolute disgrace.
Please see attached what was was delivered. My friend was so upset . They had been lost somewhere for 7 days and had no water and had been in a box. she was so upset and she hadn't wanted to tell me. I send flowers a lot and so do my friends. So I will be telling them not to use you. I would like a refund for the terrible flowers that were a week late.
A very disappointment customer”
“I put in 2 orders to be delivered on 24th December to the same address. I paid for the misleading “Guaranteed Delivery Date” on both.
They were delivered late on the day prior, when no-one was home to collect, and left in a position obvious to anyone passing.
I contacted their call centre and asked that they pickup and deliver on time. Bart curtly responded that no refund would be issued and no further delivery would be made, referring to the small legal speak as his backup.
I am now left hoping my xmas presents to my UK family will be there for collection, and smarting from a bad experience with e-florists, and especially the awful customer service from Bart in their call centre.
This borders on misrepresentation, and is shoddy at best. Makes the England cricket team look like world beaters.
Happy xmas everyone (except Bart)”
“Flowers received were nothing like the ones ordered from website. I ordered a bouquet of Winter Wonderland and they arrived in a flat-pack box.
Very sparse and disappointing.”
“I paid £40 for a "luxury sunflower bouquet". I received something that looks more like their £26 bouquets.
What I received looks nothing like the pictures on the site. The bouquet I received looks way emptier and not only - the colours are not even the same.
Top it off with really bad delivery. The package arrived completely damaged. And some flowers inside were broken.
After two consecutive complaints, customer service still believe my bouquet looks same as what I ordered.
Honestly if you want to pay that price, go to a better company like HAUTE. Or just get something cheaper and still way better from a supermarket”
“As a family we sent our very ill sister a lovely bunch of flowers to try to cheer her up,they came on time but we were absolutely discusted,they were half dead an stems broken,we we're embarrassed and angry.
We called the number to complain and all we got was a sorry then they hung up, both my sister and I tried to call back on the same number only to hear number unknown, that was seconds after, will never use or recommend this company again I would appreciate feed back.”
“Ordered the Serenity Medium bouquet for a birthday. What arrived was the most pathetic excuse for a bouquet ever. I could easily have spent a fraction of the money in a petrol station and got a better bouquet. Pathetic, I was embarrassed when my friend received them. I am preparing a complaint to send to the Advertising Standards Authority (ASA) for misrepresentation.”
“Extremely poor customer service. I ordered a boquet, accidentally ordered for tomorrow rather than my intended date (a weeks time). I immediately emailed, and received an email back straight away saying it's too late and that there's nothing they can do. This is an extremely lazy approach to customer service. It is not difficult to put an order on hold, particularly given the fact that it was ordered within the last 10 minutes. Will NOT be using again.”
