“Ordered for mothers day and just feel so sad at the state of the flowers she received. Nothing akin to the image, not in colour, mass or health.. a rose head fell out of the box when we opened them, it was so depressing :(”
“Absolutely appalling i’ve never been more disappointed in my life
i’d ordered flowers for a loved one that’s grieving costing just under £60
They was nothing like the picture i’m baffled how wrong you can get a flower order
i ordered pink roses & lily’s she received 4 white roses with coronations absolutely disgusted
i’d advise you don’t use this company
your be better off buying flowers from your local garage”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“Extremely disappointing experience.
I ordered sympathy flowers for my boyfriend’s mother after she had just lost her own mother the day before. Sadly, the bouquet was delivered to the wrong house — just two doors away from the correct address. The postcode was correct, and the property was easily identifiable.
The neighbour opened a parcel not addressed to her and claimed she was told she could keep it and that a replacement would be sent. The company has denied this and has refused to offer a replacement or refund, relying solely on their terms and conditions.
No empathy, no flexibility, and no effort to resolve a sensitive situation. I was left out of pocket during an already difficult time.
I would not recommend ordering from them for important occasions.”
“It’s my own fault.. this is the 3rd disappointment, but I do give companies the benefit of the doubt!
But this is my last time. Flowers NOT delivered same day. And I was notified too late to do anything about it. Agreed to the re delivery. When this arrived it was completely different to what I ordered and the card was far from luxury and more of a flyer! Money definitely NOT well spent!!”
“I purchased a bouquet to be delivered the day before valentines so they were ready for me to take on my date. EFlorist thought it was appropriate to delivery these 5 days early advising (due to high volumes) they make some deliveries early!
This would be fine if the life span of a bouquet wasn't 4-5days! this means I'd be giving a bouquet of dead flowers on valentines.
When this issue was flagged the only thing I was offered was a £13.00 voucher to be used on site. Why would I want a voucher worth less than half of the originally purchase after receiving a terrible service. When I stated this wouldn't be sufficient I was simply sent a guide on "how to care for flowers".
The biggest frustration was having it advertised the day before valentines day, claiming delivery was still possible (then why was mine sent so early!).
Not happy customer, I won't be going back and if I can stop others from making this error I will.”
“Very disappointed with my recent purchase. The roses began dying within just a few days, despite proper care. I contacted customer service to raise the issue and have not received any reply. For the price paid, I expected far better quality and support. Unfortunately, this experience has put me off ordering again.”
“I added a personalised note in Chinese when placing the order. The language displays well in the note, but the printed note my wife received showed only garbled characters instead of the correct Chinese text. This was very disappointing for us, as the message was important. There is no warning given by the website that this might be an issue. The customer service was not apologetic at all”
“use if you want to spoil your occasion
I ordered flowers for my wife for Valentine’s Day, including several paid extras. The company clearly advertised that delivery would be available on the day. To make absolutely sure nothing went wrong, I even paid extra for their so-called “100% guaranteed delivery.”
What a complete mistake.
Valentine’s Day came and went, no delivery, no flowers, no communication. Just silence. They completely ruined a special occasion that I had carefully planned. I made multiple attempts to contact them and was ignored every single time.
On Sunday the 15th, I finally received a generic apology email saying I would get a full refund and that the flowers would still be delivered. I apologized to my wife and reassured her they would arrive on Monday.
Monday came, nothing.
More emails sent, no response.
Now it’s Tuesday, still no delivery, still no reply.
This level of incompetence and disregard for customers is unacceptable. Offering a “guarantee” means absolutely nothing if you fail to deliver and then ignore your customers.
I deeply regret not reading the reviews before ordering. Learn from my mistake and avoid this company if you care about your special occasions.”
“Absolute shower of sh*t frankly! Ordered 24 red roses for Valentines, received 12 and they look almost dead already! Customer service don’t want to know either. Will be in touch with my bank for a refund. Will never order from them again, especially after now reading other reviews on their Facebook page!”
“I don't know how they get away with this. You don't order flowers for a special day for it not to arrive!! I ordered at least 2 days before. I must be a total idiot I ordered twice from them as this, I recalled now, has happened to me before. When I ring to complain they directed me top their small print which says unless you pay for a much more expensive special delivery they will not guarantee you a timely arrival. Their website does not make this clear. AVOID AVOID AVOID AT ALL COST.”
“Ordered 2 dozen roses, box of chocolate and a card from eflorist for my partner for Valentine's. What arrived was nothing like advertised on their website. A sad, half dead bouquet consisting of just 12 roses that looked like they were either taken from someone's garden or grave. The card was a paper cut out a the box of chocolates contained just 3. What a scam. I would have gotten a far more superior bunch of roses from a supermarket for less cost. How this company gets away with scamming people is beyond me. Disgusting. I won't be ordering again and my advice to anyone thinking of purchasing from eflorist is don't.”
“Hi there, this is my first time ordering with your company. I ordered a large bunch of Moonlight flowers as a surprise for my partner’s work. I received an email confirming the delivery of flowers, chocolates and a card.
However, I later found a proof of delivery photo showing the flowers propped up against shutters outside in the rain.
I paid £6.99 for this delivery.
Because of the poor delivery, I had to ruin my partner’s surprise and send her the photo. She had to go outside and retrieve the flowers, which were soaked through.
The flowers I received were a small or medium bunch, far from the large bunch I had ordered. While I understand flowers take time to bloom, the quality and size was abysmal compared to what I had expected from the website’s image.
Your website states ‘Quality and Freshness’, yet the flowers looked bruised, wilted and had torn petals. I could have picked up a similar amount of flowers in better condition for half the price at a supermarket.
I feel misled by the large bunch and the terrible delivery, which ruined my partner’s Valentine’s flowers and surprise. I would like to be compensated for this experience.
I will leave many negative reviews of my first time with eflorist and likely my last!”
“Received a wilted bunch of flowers a third of the size to that advertised on their web site. Arrived two days after my wife's birthday. No response to emails asking for an explanation.”
“Warning ! Poor quality of flowers and free chocolate scam - the flowers are not as advertised (missing 25-30 % flowers ) as bold roses on e florist website and free chocolates are never delivered. When contacted via multiple emails they are offering £5 on next order which is a joke considering won't be using e florist again”
“Do not use this company - it is a con
Ordered flowers for my mother's birthday - they never arrived & the company have ignored all my attempts to contact them”
