Elsie's Attic Reviews

Name: Elsie's Attic
Rating: 4.63

4.6 Rating 3,924 Reviews

91 %

of reviewers recommend Elsie's Attic

4.6

Based on 3,924 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0115 846 3483

Email:

help@elsiesattic.co.uk

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Elsie's Attic 5 star review on 17th February 2021

Katherine Hegarty

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two items. Paid. Dispatch confirmed. Then they’re not in stock. I’d PAID for them. Complained and asked for a discount On a future order, as I was still £44 out of pocket and the sale was ending. I’m blocked from their Facebook page. Sweet.”

Helpful Report

Posted 4 years ago

“Christmas present for my daughter ,who is delighted with it!”

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Posted 4 years ago

“Order still hasn’t arrived that was placed on 31st October.”

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Posted 4 years ago

“Lovely trousers, but they had a really horrible smell to them and had to wash immediately.”

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Posted 4 years ago

“I am yet to receive the item”

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Posted 5 years ago

“The efficiency of Elsie’s attic was great the item ordered was poor but the ability to return easily was also great The sizing was al wrong I am 5’11 size 14 and the trousers were not only shorter than expected but hardly went past my thighs... it was as if they were for children”

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Posted 5 years ago

“Before I write this I must make clear that I’ve bought other things from Elsie’s Attic and been completely satisfied but I’m afriaid that this review won’t be a good one. I’d wanted a white star top and seen one at our local market but I also saw it for sale at a more expensive price in Elsie’s Attic. Thinking that the material would be better from Elsie’s Attic, I ordered one despite it being about £20 more expensive. When the top arrived I was instantly disappointed with the material and quality and I felt that the white top had a greyness to it. There was a mark on the top so I had to wash it straight away (I could tell the mark would come off). I tried it on and then noticed a small hole on the elbow. I was gutted but as I’d washed it then I wouldn’t have returned it (plus, I never really return items I’ve bought online because it’s all such a faff). I washed the top again after wearing it (thinking that I’d fix the hole on the elbow) but when I washed it it looked even more grey despite it being washed on its own. The top is now in the bin 😫”

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Posted 5 years ago

“I have received an email to leave a review but i have yet to receive my order. I placed it a week ago. I had to ring yesterday to see if it had been dispatched. The only thing i have from my purchase is an email from paypal to confirm payment. No other emails or communication from Elsies Attic. I am extremely disappointed with the service so far!”

Helpful Report

Posted 5 years ago

Hi There Thank you for leaving the review. Apologies for the delay but we have been super busy. Without your order number I am unable to look into this for you but if you would like to send us your details we will chase it up for you. With regard to the no confirmation email, sometimes they do get stuck in filters especially if you are a first time customer. Apologies once again and hopefully it will be worth the wait.

Posted 5 years ago

“My product arrived in an acceptable amount of time and condition however item was not what I had expected.. The jumper itself was poor quality and has no washing instructions. I had looked forward to receiving my item and I'm very disappointed as it was oversized, I'm 37 weeks pregnant so to find something that looked so pretty and was oversized on the website was a win in theory but I am totally underwhelmed and will consider this in future when looking At this website as they do have many beautiful items but appear to be of deceiving quality.”

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Posted 5 years ago

“Ordered the star jumper. The material is really cheap and nasty. the star design looks like it will fade or come off after one wash. Wouldn’t order again and wouldn’t recommend.”

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Posted 5 years ago

“The tie dye jumpsuit is lovely. However the star print ‘jean’ type trouser was suppose to fit 8-16 I’m a 12 and they just say fit”

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Posted 5 years ago

Hi Lynne Thank you so much for the order and the review.... Glad to hear you like your jumpsuit. With regard to the trousers... We are currently working with our suppliers To make sure the sizing is perfect. Thanks again

Posted 5 years ago

“Sent the wrong item, emailed them and this was corrected. Probably better to email than call but can’t quibble about their email response times”

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Posted 6 years ago

Hi There Thank you for leaving the review... Apologies that your original order was incorrect but I am also pleased that it was rectified swiftly. I do hope you would choose to shop with us again Have a great day.

Posted 5 years ago

Elsie's Attic is rated 4.6 based on 3,924 reviews