Farfetch Reviews

1.5 Rating 310 Reviews

12 %

of reviewers recommend Farfetch

Company Reviews

Questions

Metrics

1.5

Based on 310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How is Farfetch returns process?

Helpful Report

(1 week ago)

Greater than 92% of reviewers feedback is Farfetch returns process could be better.

Helpful Report

(1 week ago)

0.00%

Industry Average

“ Unfortunately, my recent purchases, where I tried new brands, did not fit, leading to returns. ”

- Rachel

“ Deceitful company that will not allow returns and claim final sale although final sale was not included anywhere on or before purchase of item. ”

- Kw

“ I read these reviews too late. I purchased a Balmain gents t-shirt.It arrived in a jiffy bag.Not what you expect when paying £200. I returned the item as I felt it looked fake. Filled in all the appropriate returns details. A month later the package was " returned to sender" it had been refused at customs . Cheated Never Shop with Farfetch Frauds. ”

- Julia Jones

Farfetch Reviews

Returns - Difficult