feelunique.com Reviews

Name: feelunique.com
Rating: 3.31

3.3 Rating 110 Reviews

59 %

of reviewers recommend feelunique.com

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3.3

Based on 110 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone

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feelunique.com 1 star review on 18th December 2021

Paul

feelunique.com 2 star review on 8th August 2021

Kelly Thompson

feelunique.com 1 star review on 27th October 2020

Agota

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lost parcel, did not offer any compensation other than re sending item but still having to wait for 3-5 days after waiting nearly 3 weeks on a order over £50. Awful service”

Helpful Report

Posted 5 years ago

“Delivery was quite delayed and I haven't received any information about the new arrival date”

Helpful Report

Posted 5 years ago

“Terrible Customer Service - don't go to Feel Unique I ordered a gift set just after boxing day for my mum and was sent dispatch email on the 28th December. 7th Jan - still no item, I send an email, to which I received no reply. A few days later, I send another email and finally get a response. After being asked to complete a 'non-delivery declaration form' or whatever, my item finally arrives in the third week of January. However, because I completed the form, FN also sent me a second delivery of the same gift set. Now I sent FN an email saying I had received my order before I was sent a dispatch email for the second delivery. But now I have to pay for a second item I didn't ask for or go out of my way to a post office and arrange for the parcel to be returned. When I complained about the process and the poor experience, the response I was given was this: "I am sorry about that. Please let us know when the order arrives and we can process an invoice for you." I find this whole process ridiculous, and don't expect to ever return and I will certainly make sure none of my friends and family shop with Feel Unique also. Don't shop with FeelUnique, it's not worth it. Just don't waste your time.”

Helpful Report

Posted 5 years ago

“I bought 4 products, received only 2. After many complaints I got an incorrect refund, there’s money missing. I’m already complaining for almost one month and I still didn’t get the correct refund. Will never, ever buy anything from this company again, first and last time. Terrible costumer service and thefts.”

Helpful Report

Posted 3 years ago

“I ordered goods in November, and then tried to return 3 items, I could not fill in the form online, and contacted customer services, who could not do it either!, they gave me an address to send the goods back to, which I did, and they claim that they never received the goods, even though I sent them back to where they told me to. I have contacted them on 2 occasions only to be told when they receive the goods they will refund me, which they have not. I am surprised that they have not investigated the delivery from their end, and just ignored me. Very bed service, I will not be using them ever again.”

Helpful Report

Posted 5 years ago

“lost parcel and waited for very long term, their help centre no response and useless. They have high rate review with their website, i believed all FAKE by them. Terrible experience! Want to know where i can lodge a complaint, they need to be serious investigation, are they deceive customers! unacceptable! very bad first experience.”

Helpful Report

Posted 5 years ago

“Ordered some products for my wife and after a month they never arrived. Sent them a message and they said they would redeliver. Another month goes by and nothing. Thus company is a scam.”

Helpful Report

Posted 2 years ago

“I wish I could give 0 stars I wish I could give 0 stars! I will never be purchasing here ever! I used to love feelunique and was always ordering from their website. But this week my order was delayed and I tried to contact their customer service and it was a nightmare. They are NO HELP AT ALL!!! There are other better online shops like lookfantastic, notino, allbeauty or justmylook which are so much better and cheaper! Chloe from customer service team - RUDE, THE MOST UNHELPFUL AND JUST COMPLETE WASTE OF TIME.”

Helpful Report

Posted 2 years ago

“Never buy from this company no matter how great the offer looks their service is slow and they use Hermes for next day delivery which has a track record of not delivering on time. Disgusting 🤢 service and their preferred courier company”

Helpful Report

Posted 2 years ago

“I wish I could give zero stars. Our parcel arrived soaking wet and contained £200 worth of products and the “customer service” team had the audacity to offer £5 off our next spend of £30. How they think anyone who has experienced such an awful order is coming back to spend more money is beyond sensibility. Avoid and shop elsewhere because there is zero service on offer should you need help”

Helpful Report

Posted 2 years ago

“Order not delivered from 2 weeks ago. Tracking record via Hermes clearly shows this was never delivered. Numerous attempts made to customer service with no response (other than one automated email response saying how busy they are and how to look at their website for further info) . Very poor customer service combined with very poor delivery service. That said, my money was paid to Feelunique not Hermes. As a result, when/if I get the refund for my order, I will never ever use FeelUnique again.”

Helpful Report

Posted 2 years ago

“Avoid avoid! never received item as apparently lost by Hermes Poor customer service”

Helpful Report

Posted 2 years ago

“I ordered 2 bottles of Dr. Bronner’s Peppermint Castile Soap, early this month, it is the 23rd of October 2021 today. I have just gotten my order but it is missing another bottle. I have contacted their customer support and I do not have a concrete answer as to how they will refund me because I paid COD OR if they will send me another bottle. I will update here as soon as.”

Helpful Report

Posted 2 years ago

“Disgusting customer service. Say they offer free returns. Don't tell you when you're purchasing from another company through them, then don't tell you that you have to pay for your returns. Then kick you off live chat when you question it. The live chat I had to use as they ignored multiple emails. Rude, and very poor customer service. Will not be using you again and will be advise friends not to also. Disgusting.”

Helpful Report

Posted 2 years ago

“NEVER USE NEXT DAY DELIVERY as it will never happen! I have ordered a present for my mum at 10am for PREMIUM NEXT DAY delivery to be delivered on my mum's birthday, and it never arrived next day! It might arrive the day after but I also had a bad experience that the parcel from Feelunique never arrived at all they use Yodel which is very unreliable! The order is over £300 i hope it will arrive otherwise my mum will be left without a present on her birthday - thanks Feelunique! You should consider changing Yodel as your delivery service as it ruins people's trust whether the order will actually arrive or not!”

Helpful Report

Posted 2 years ago

“I have not received my package and they refused to refund me”

Helpful Report

Posted 2 years ago

“Warning: duty tax will be added and very long delivery to expect I placed an order on the 19th of January but it did not arrive until the 25th of February and in addition I had to pay SEK 180 to the customs, which means that the make-up I bought actually became more expensive than at home or in the store. I got in touch with Feelunique after about 2-3 weeks and asked for my order but got no other answer than "sorry about the delay, we are working to get your order sent"”

Helpful Report

Posted 3 years ago

“Unbelievably extremely Bad service. I Made large order 24th december. Received information it is despached and regarding this Covid situation there are severe delays expected. Then again another emails warning about delays. OK. When I have been waited 59 days for my order I write them asking about my order, where is it. They replied wait more becouse of delays, I wrote again - for how long should I wait before ring a Bell for missing order, they replaid again - wait more. I asked third Time - hello, it is been more than Two Months now. This Time they replied that is too Late to claim missing order and I should read their policy. THEN WHY THE HEL they send emails contained information about delays and plea to be patient if their keep policy to reject claim for missing orders if it is not on Time!?! First days they say wait more and NEXT day - it is too Late. Unbelievable!!! People - be aware, this is extremely Bad client service!!!!”

Helpful Report

Posted 3 years ago

“This is by far the worst experience I had buying online and trust me, I buy online A LOT. I placed an order on 30th january, it was shipped on 2nd feb. I waited 21 days to report it as not received (as advised). I ordered for over 120 euros of items, because there was a special offer going on and I was supposed to receive a gift bag worth over 120 euros for free. I didn't plan to spend this much, but it was worth it for the free gift bag (some great items inside). After I reported my order as not received I right away received an email saying that they re-shipped the order but without the free gift back because it was out of stock. So basically I spent over 120 euros for nothing!! I would have prefered to be offered an option to just cancel the order and get my money back, It was not worth it without the free gift bag. I am pretty sure they did this with a lot of people, got a lot of orders from people hoping to get the free bag, and then just remove it from the order. SCAM SCAM SCAM!! Dont buy from them, or risk being scammed.”

Helpful Report

Posted 3 years ago

“I purchased an item on Black Friday, over one month ago. I emailed them a couple of weeks ago to follow up as I still have not received my item. I got a response saying to wait 21 days after it was sent out on December 4th. I emailed three times after the 21 days and they have ignored my emails. All I want is my money back. I can confirm that they are a scam company.”

Helpful Report

Posted 3 years ago

feelunique.com is rated 3.3 based on 110 reviews