FibreGlassDirect Reviews

Name: FibreGlassDirect
Address: Milltown Industrial Estate, Unit 4, Greenan Road, Warrenpoint
Rating: 4.46

4.5 Rating 1,531 Reviews

86 %

of reviewers recommend FibreGlassDirect

4.5

Based on 1,531 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About FibreGlassDirect:

FibreGlassDirect is an online shop which supplies quality, fibreglass raw materials to the UK and Ireland. We are based in Leeds, West Yorkshire and our Head Office is in Newry, Northern Ireland.
We have been online since 2009 but have over 60 years of experience as part of the Tricel Group.
We offer an extensive range of resins, topcoats, gelcoats and ancillaries for a wide range of industries. Some of our key supplies are used for Fibreglass Flat Roofing, Fibreglass Ponds, Boat Repairs and Castings for Decorative Items.

Visit Website

Phone:

+44 (0) 28 4175 3738

Email:

sales@fibreglassdirect.co.uk

Location:

Milltown Industrial Estate, Unit 4, Greenan Road
Warrenpoint
BT34 3FN

Write Your review

Tell us how FibreGlassDirect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FibreGlassDirect 5 star review on 18th April 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was a little disappointed that hadn’t received all of my order”

Helpful Report

Posted 2 years ago

“Not very good service ordered 1 week ago Never arrived”

Helpful Report

Posted 3 years ago

Hi William, We sincerely apologise for the delay in your order. It left our depot on the 15th and has was last updated by our couriers as recevied on the 15th. We're tracking this down for you to get it sorted. We sincerely apologise for the delay. Kind regards, FibreGlassDirect.

Posted 3 years ago

“I made an order on 26Feb, I recieved no confirmation of order, I rang on 1st March could only get answer machine, I left a message, no response from that ,part of order arrived 2ndMarch I rang 3rd March about missing trims they arrived later,I waited for the trims but they arrived late ,I had rearranged my day to accept them but had to go,on my return I inspected the trims ,they were so badly damaged they are useless,I rang again and got to speak to an operator, told him my problem more trims sent, again waiting delivery! Another day wasted , not a happy chappie!!!”

Helpful Report

Posted 3 years ago

Hi Allen, we're so sorry to see that your trims were damaged on both occasions. This is something that we will be taking back to our courier as this is not an acceptable service. We do again apologise for the inconvenience and the delays this has caused. Kind regards, FibreGlassDirect.

Posted 3 years ago

“I have not been able to use the product yet as it only comes with enough catalyst to be used during the summer months or in a heated interior. More information on the curing times at various temperatures and catalyst contents would have been useful, as I have had from other suppliers. They also supplied sufficient catalyst for use in some of the colder months.”

Helpful Report

Posted 3 years ago

“On the whole FibreGlassDirect offer good prices and fast delivery - most of the time the product is exactly as stated. Unfortunately my last two orders have contained factory imperfections which is a real shame.”

Helpful Report

Posted 3 years ago

“Item turned up damaged luckily enough I only needed half so was able to use”

Helpful Report

Posted 3 years ago

Hi Daniel, we're so sorry to see that your item was damaged on arrival. We have noted this and will be investigating with our courier. Thank you for taking the time to leave us a review. Kind regards, FibreGlassDirect.

Posted 3 years ago

“The reason I chose this company was due to location close to home, assuming quick delivery & care. The fibre edging had clearly been dropped. All 4x pieces were damaged 3/4 of the way along. Thankfully, I was able to work around this. From order Tues morn, delivery arrived Fri morn, which was charged for. I also looked (in hindsight) at other companies, following this, I could've gotten the same parts equally as competitively priced, with 'free - next day delivery'. Not impressed at all.”

Helpful Report

Posted 3 years ago

“While we did place an order with FibreGlass Direct on the 15th of July, we haven't received it yet. I have contacted the company several times about tracking our order but have not yet received any reply. So it's hard to rate this company as we haven't seen the products yet. Denise, one of their online assistants, was very obliging but I haven't been able to get back in touch with her.”

Helpful Report

Posted 3 years ago

“Poor review as part of my order was not shipped!”

Helpful Report

Posted 3 years ago

“Still waiting for my money to be credited so not a good review as of yet!”

Helpful Report

Posted 3 years ago

“My order was out for delivery on the van 10 days ago. Constantly trying to contact courier, no response. 1wk ago you MD sent me a message to say it would be chased up the very next day since then, no response. I think I have emailed 3 times since then and surprise surprise, no response. Whilst I blame XDP for failed delivery, your customer service is rubbish. You are saying couriers are affected by COVID-19 this I understand but when it’s on the van and only 2 stops away it’s the driver at fault. Once again, your customer service it dreadful”

Helpful Report

Posted 3 years ago

“Not recieved order yet!”

Helpful Report

Posted 4 years ago

“Almost impossible to contact them, don’t answer the phone, live chat is hit and miss, no response to emails. Items arrived and were ok quality, I had a small delivery issue, which resolved itself. I’m glad I didn’t encounter bigger issues as it would have been impossible to resolve. Ok product, ok delivery speed, worst business communication I’ve encountered.”

Helpful Report

Posted 4 years ago

Hello, i'm very sorry that you had issues contacting us. Unfortunately your emails had gone into our junk folder and were not picked up by our team. We sincerely apologise for the delay and are happy to hear your delivery issue was resolved. Kind regards, FibreGlassDirect.

Posted 4 years ago

FibreGlassDirect is rated 4.5 based on 1,531 reviews