“UNRELIABLE PRODUCT, TERRIBLE CUSTOMER SERVICE, AVOID!!!
Had I have been writing this review 2 years ago I would, like others, have been saying how good my new vacuum is (gtech air ram). 2 years later this isn't the case. It's had 2 major faults, the latest of which means it won't turn on. I am now 2 months out of warranty. Their customer service helpline is terrible, no advice as to check anything, just straight to selling me spare parts which may or may not solve the problem!! Meanwhile I spent £300 on a top of the range vacuum cleaner 2 years ago that I cannot afford to take a risk on purchasing parts that may not solve the issue. Looking through forums this seems to be very common. AVOID!!!!”
“Such a bad design of Gtech hylite compared to my old one. You cannot tell if the bag is full, you wait until the gtech is not picking up, open it up, see the bag is full and then usually have to clean the little tunnel with a knife. The bag is so small, a simple design please next time. I have loved gtech for many years but not this latest version.”
“After being pleased with the hoover for 3 years, something caught in the brush and it broke.
Customer services are not interested as it is not the Company's policy to be concerned with a faulty machine after 3 years.
I maintain it is an expensive item of equipment to suddenly break if a piece of string gets caught up in it.
The machine should have immediately shut down and restarted after the string was removed.
I am extremely disappointed with the poor after sales service and lack of concern shown y GTech.”
“Two strimmers both hardly used have overheated and are now completely dead. Neither has used all the plastic blades that came with them. Both are out of warranty, they wish to charge over £30 for replacement parts. Do not recommend!”
“A hedge cutter bought a few years ago and used 7 times has completely failed. 1st fault the blade stopped cutting, purchased a new one, fitted it, 1st use of this the drive shaft to the rubbish gearing sheared rendering the whole thing useless. Before I'm told I cut too big a hedge. I DID NOT.
I am an engineer (ret) and know what I'm doing. At best a 3mil. drive shaft is inadequate. Never again G.Tech.
AND NO MARKETING OR SALES CONTACT”
“Model SW02 cordless sweeper with wand....this product is a joke and total rubbish made in China. Handle will not stay on and it is advised that you should avoid this product at all costs. Yes, it is true I was told I could return but this would cost me 20 per cent of the cost of the thing so best to just donate to some charity who could perhaps "do something better with handle" in order for it to remain in place than the designers of this thing have. Should never have been produced as non-usable in original design/condition.”
“What hasnt gone wrong? bought the model ATF038 from argos,after nearly 12 months of poor performance,battery died gtech replaced this one and few weeks later this died, i have had several conservations with admin,and several parts replaced including brush bar,separator filter ---- then they sent a new complete new hoover,this also had the same faults the machine is now smelling of burning and some of the plastic has melted.last phone call 17/08/2020,i am awaiting call back of the company deciding what they are going to do.no call i will be writing to the ombudsman as this item is not fit for the purpose”
“So gtech hoover marked my carpet and they say it’s not a manufacturing fault when one side of rubber is fine and the other is worn so I’m left with badly marked carpet
Bad quality for money”
“I too have a problem with my Getch Ram ...it refuses to power up and when it does it will not power down !!!!!!! I have had it just over two years so it is now out of warranty !!!!! customer services informed me to 'put it on its side and hit the left hand side with a slipper' !!!!!! you have got to be joking!!!!!
This is obviously a DESIGN fault and the company should replace the machine............”
“Avoid the upright gtech air ram!
They have a faulty on/off button which is fine if it’s in warranty as they replace it but if not after 2 years your Gtech is useless unless you spend £69 every 6 months to replace it”
“I require a new on/off switch for my air ram Hoover. Do you think I’m going to pay £69 for a part you cannot supply on its own. I think you are going to lose a lot of customers when they find out about your spares procedure. I am now a very dissatisfied customer.”
“Vacuum cleaner just lacking in performance. Biggest gripe is with hedge trimmer ,which ,after only slight use, would not cut . Total waste of money. I would not purchase any of this Chinese junk ever again. Look elsewhere.”
“Although extremely easy to use as the Air Ram K9 is very light compared to other big name cleaners it is extremely flimsy. When receiving the vacuum I expressed concerns to my husband about how long it would last. 7 weeks down the line the pivot neck has jammed and I am unable to use this. The design is very poor. Gtech, after a number of emails have sent me a new part and assure me this will resolve the problem. Time will tell. It is clear from numerous threads on the internet this is a common problem. They also expect the customer to take apart the vacuum and remove the battery to install the new part. Truly shoddy service given they are aware of the issue. I seriously would advise anyone to think twice about purchasing one of these. Very disappointed.”
“Avoid this item 2 months after purchase had to have a replacement part as was unable to release handle to lower the chassis. Then the left wheel fell off managed to get a replacement as still under warranty. 2 months later wheel fell off again, this is obviously a design fault as it is the left wheel each time and the on/off switch is on the left and the mechanism to release the handle. Very disappointed with this product it is not robust enough and seems cheap and tacky”
“hedge trimmer stopped working just 18 days out of warranty. The machine had been used very little.Offered a new motor at a discounted price. I refused as I feel I am wasting my money .”
“Bought the air ram multi k9 two months in,the pivot in the upright handle has siezed up, Gtech are sending a part out and you have to take it apart with Allen key yourself what a joke read the reviews very careful before you purchase these are so flimsy and cheap ,avoid”
