Gtech Reviews

Name: Gtech
Rating: 2.55

2.6 Rating 130 Reviews

35 %

of reviewers recommend Gtech

Company Reviews

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Metrics

2.6

Based on 130 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Craig

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a Gtech air ram. Poor performance compared to Dyson products, use it to clean garage floor now Also purchased a HT20 cordless hedge trimmer. Fell to pieces in 9 months After many phone calls, received a replacement for warranty. Guess what, seized up in 9 months. I shall see if I can get another replacement It’s a shame as the product is a good hedge trimmer, but lacking strong parts for the type of environment it’s used in”

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Posted 6 years ago

“Appalling Customer Service I have just received my cleaner. I ordered both and the car care kit which cost £50. The car kit consists of 3 pieces of plastic which I consider to be worth £10 not £50. I got in touch with the company and the attitude of (Phillip) was completely unacceptable and bordering on rude. Also the upright cleaner does not work on carpet with a long pile it just jams up.”

Helpful Report

Posted 6 years ago

“The handle on the air ram became stuck in the upright position after less than 3 months use. On contacting customer service a disinterested advisor informed me that a part would be dispatched to me to repair it but it was out of stock and would be delivered in 3 weeks. I was advised that IF I needed to use the vacuum in the meantime to turn the handle around but she wasn't sure if this would work, who first need to use a vacuum cleaner for 3weeks? On the day if promised delivery I received an email informing me that there was a further 10 days delay. Problem is they have you over a barrel as what else can I do but wait? Wouldn't buy another even though I like the machine generally. Maybe I will have the warranty extended for a month.. not likely !”

Helpful Report

Posted 6 years ago

“Biggest waste of money, would not entertain it, we have had two the mark one and mark two k9, you spend more time messing about emptying and cleaning filters than you do actually hoovering up, and the charging system is hopeless, if this light flashes you do this, if that light flashes you do this, and the customer service center havn't a clue, each person tells you something different everytime you speak to them. The only reason we have had two is because the first one broke and we got the second half price, not an exchange, most other companies would have just swapped it, but not g-tech,half price. Would not give them one star.”

Helpful Report

Posted 6 years ago

“I wouldnt even give them 1star !!!!! I would like to tell you how sad they made me ... I don’t think they have any customer service at all I bought a gtec air ram k9 especially for pets ...it doesnt work on rugs oh sorry u have to remove the brush !!!! And guess what it doesn’t pick up the dust or dirt the rug doesn’t even look as the hoover has been over it , it doesn’t get in the corners or edges of the room , and the hand held unit is even more useless if that’s possible their customer service is non existent every time you contact them u get a different advisor and no one helps you ... so I decided to return it gtec arranged collection from my work address by dpd w weeks later ide not received a refund supposedly they hadn’t received the returned hoover so contacted dpd as it was collected on the day and time specified as I hadn’t arranged the collection dpd said they couldn’t really help me after a week of sheer hell which made me very ill I had to obtain cctv footage of the dpd driver actually carrying my hoover from my work to his van I eventually got a refund but no apology from the company ..... please don’t give them ur money”

Helpful Report

Posted 6 years ago

“Have had a GTECH AirRam for 29 months. Have just had a second major component failure and GTECH have advised that the machine is now out of warranty. The machine is lightly used and I would expect it to last several years. My daughter bought the machine a month or two before me and she also has had failures of major components.”

Helpful Report

Posted 7 years ago

Gtech is rated 2.6 based on 130 reviews