“Good prices but items that are sold regularly not kept in stock. I used to shop there to buy the same items on a regular basis but always 'hit and miss' as to whether the items are in stock. Will be trying to shop elsewhere for these items in the future.”
“I placed an order for flowers 5 days in advance, and still did not reach on the day ordered for.
BEWARE...... its is cheap but definitely not recommended to be ordered specially if you hoping to present to your loved ones on their special day and be disappointed just like I was”
“The price of the trolley full of goodies & necessities was a fraction of buying them elsewhere. The staff at the Rushden branch were very helpful too, when I couldn't find a couple of items.”
“They have a vast variety of goods suitable for all the family, excellent prices ( Not a very common occurance in modern day shopping ) and we as a family have benefitted overall with using their stores.”
“I ordered some flowers for my auntie as she has terminal cancer.
I ordered the flowers to her home address but in the mean time she got moved to a hospice to die as her condition deteriorated.
This was in a space of 2 hours. I emailed customer service to change the address to a hospice as the delivery was due the next day but the reply I received was the following;
“ The ticket has been printed , so therefore it won’t be able to be changed “. I explained the reason and still this company would not change the address so my auntie could receive the flowers we had sent.
I cannot believe a company could be so cold and have a customer service team that does just not care!!! Will never ever use again!!!
It wot let me tick the box to rate customer service but if it did I would rate it 1 star.”
“Customer service is disgraceful. The flowers were very poor quality, all open and brown at the edges and they refused to refund/ send another bunch. Very disappointing.”
“On Friday my wife bought solar light (last one on shelf)On opening the next day found the item damaged with piece also missing.
On returning the item found no designated customer services so had to wait in queue. When served by assistant he rang 3 times for assistance which took 15 minutes for a supervisor to come who then told me my receipt had to be authorised and made me wait a further 15 minutes before I could have a refund.I find this amount of time totally unacceptable as other stores make the process of refund/exchanges far simpler.”
“Ordered a £20 bunch of flowers. They sent the wrong bunch and then refused to refund. Instead, they offered me a 99p voucher to use on future purchases. Ridiculous!”
