Iceland Foods Reviews

2.5 Rating 487 Reviews

36 %

of reviewers recommend Iceland Foods

2.5

Based on 487 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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How quickly does Iceland Foods resolve customer queries?

(4 days ago)

Greater than 49% of reviewers feedback is Iceland Foods takes over a week to resolve customer queries.

(4 days ago)

58.14%

Industry Average

“ Iceland promised a refund and customer service said they are refusing to refund me so I’m having to go via my bank. ”

- Anonymous

“ Appalling customer service, supposed to give 10% discount to over 60s, the checkout guy at Cramlington, wouldn't give me it ”

- Steven Monaghan

“ rang customer service. ”

- frederick windsor