John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,459 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,459 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a HP7134 printer that was ofered at a very good price and free delivery within a few days”

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Posted 5 years ago

“Easy to order online with email confirmation, able to track delivery and always kept up to date on your orders . Always Very fast and prompt delivery only took 3 days to receive my product from first ordering , and if any problems there is always someone on a phone willing to help . Keep up the excellent work John Lewis”

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Posted 5 years ago

“The queue moved very quickly And the outside staff were very helpful and friendly.”

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Posted 5 years ago

“Very easy to deal with. I live in Ireland and it was very easy to make returns as I bought 2 different sizes. Free returns label provided and refund was prompt. All packaging recyclable too.”

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Posted 5 years ago

“Fantastic customer service Can buy with confidence”

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Posted 5 years ago

“I'm a semi-regular customer with John Lewis and have never had any issues. My most recent orders came promptly and arrived on time, especially good considering COVID 19.”

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Posted 6 years ago

“I just love John Lewis🥰 Customer services👍”

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Posted 6 years ago

“I ordered two sets of different coloured towels. They arrived very quickly with free postage because it was over £50. Excellent quality and bright and vibrant colours. Would thoroughly recommend.”

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Posted 6 years ago

“Always stock lovely things, I’ve purchased some great stuff some reasonably priced and some a little dearer too, but you pay for what you get.”

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Posted 6 years ago

“Excellent . Great delivery and even better customer service. Thanks”

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Posted 6 years ago

“Quick service superb staff and super fast response to solve the issue I had”

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Posted 6 years ago

“The staff are very helpful and their warranties on electrical and computer goods are great”

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Posted 6 years ago

“We purchased a Sony TV on 14 March from Vanguard, and sought help from Connor, TV sales dept whose customer cars and advice to us was excellent. Thankyou Connor.”

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Posted 6 years ago

“Corey & Graham are amazing with their service delivery. Thank you guys !!!”

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Posted 6 years ago

“Online purchase of a lap top computer and router, easy to select from their stock, full information available online and best price on the day. Delivery options included collect with various locations, next day delivery with regular updates to text and to computer. Picked up earlier than planned. Now installed and working fine.”

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Posted 6 years ago

“Fantastic shop and online service”

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Posted 6 years ago

“John Lewis get a bad rap every time I have shopped with the everything has been perfect. Delivery was on time. Brilliant price.”

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Posted 6 years ago

“So helpful and not at all pushy staff. Prices better than I thought. Will be back soon. Thank you”

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Posted 6 years ago

“John Lewis delivery driver blocked my drive and the public highway ,took a shortcut through my garden when delivering to a nearby house. Then swore at me when I asked them to shut my gate. J.L. not interested when I reported the incident even went to the very top and didn't get so much as an automatic response. Appalled by the lack of concern JL showed to somebody who wasn't even a customer”

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Posted 6 years ago

“Could not be more helpful, plus consistently one of the cheapest places to shop.”

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Posted 6 years ago

John Lewis is rated 2.7 based on 2,459 reviews