John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,470 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,470 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an HP printer online after several months of waiting because that particular one was out of stock. The setup didn't go well and the carriage return with ink cartridges got stuck, with a bit of the plastic ribbon coming off in my hand. I went to Brent Cross Tech Department of JLP firstly for advice and next day to take the printer back. On both occasions I waited less than 10 minutes to be seen. The second time a very pleasant and cheerful young man looked at the printer briefly, checked my receipt, looked something up on his computer and went and got me a new one. He also gave me a number to to ring to ensure that the two-year extra cover I'd paid for would be transferred. This was in the space of about 15 minutes. The new printer is now set up and I have already printed out some documents and scanned some photos in. I have always had good service from JLP and have been a customer since the early 70s. I hope this goes some way to offsetting the negative reviews that have been posted recently.”

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Posted 5 years ago

“Last Saturday my partner and I visited the John Lewis store in High Wycombe, to choose some pencil pleated curtains to match our new settees. We had brought with us a cushion to aid our selection & began our search in the ready made section but with no success wandered into the "custom made" area. We asked the assistant standing close to us for some advice but she offered very little help & appeared to be reluctant to leave her podium. Frustrated that we could not find anything we liked, I decided to approach a gentleman sitting behind a desk in the carpet department. I explained that we were having difficulty finding curtains that suited our furniture & asked if he was good with colours . Initially he looked unsure but rose to his feet and took us on an extensive trip, considering every possible contender in stock. To help further, he choose a carpet sample which contrasted perfectly with our cushion. Just when we thought we would not find anything, he suggested we return to the ready made section where to our amazement & delight he picked a pair of curtains we had not even considered by ourselves, that was perfect. Sadly there was only one pair of these curtains left on the shelf and we needed two pairs. Straight away he searched through the stock level record and declared there were another two sets in the stock room. Off he went and returned with the second pair.The finished sitting room is now stylish and beautiful. We can not thank him enough for all the time he spared us from his own department and for his expertise. I do hope this review is passed on to him and he gets some praise from the bosses.”

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Posted 5 years ago

“Absolutely brilliant Customer Service. Had a problem with a recent order which was due to a manufacturing problem, not John Lewis, but as I bought the item from them it needed to be returned to them. Dealt with Mr D Parkhouse and, on his team, Charlie & Ellie who were all excellent. Very helpful, professional, friendly and efficient. I feel confident when buying from John Lewis that I am getting quality goods and if there is a problem they will rectify the situation. Thank you to all the staff who are doing such a great job even at these difficult times.”

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Posted 6 years ago

“I ordered a HP7134 printer that was ofered at a very good price and free delivery within a few days”

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Posted 6 years ago

“Easy to order online with email confirmation, able to track delivery and always kept up to date on your orders . Always Very fast and prompt delivery only took 3 days to receive my product from first ordering , and if any problems there is always someone on a phone willing to help . Keep up the excellent work John Lewis”

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Posted 6 years ago

“The queue moved very quickly And the outside staff were very helpful and friendly.”

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Posted 6 years ago

“Very easy to deal with. I live in Ireland and it was very easy to make returns as I bought 2 different sizes. Free returns label provided and refund was prompt. All packaging recyclable too.”

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Posted 6 years ago

“Fantastic customer service Can buy with confidence”

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Posted 6 years ago

“I'm a semi-regular customer with John Lewis and have never had any issues. My most recent orders came promptly and arrived on time, especially good considering COVID 19.”

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Posted 6 years ago

“I just love John Lewis🥰 Customer services👍”

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Posted 6 years ago

“I ordered two sets of different coloured towels. They arrived very quickly with free postage because it was over £50. Excellent quality and bright and vibrant colours. Would thoroughly recommend.”

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Posted 6 years ago

“Always stock lovely things, I’ve purchased some great stuff some reasonably priced and some a little dearer too, but you pay for what you get.”

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Posted 6 years ago

“Excellent . Great delivery and even better customer service. Thanks”

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Posted 6 years ago

“Quick service superb staff and super fast response to solve the issue I had”

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Posted 6 years ago

“The staff are very helpful and their warranties on electrical and computer goods are great”

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Posted 6 years ago

“We purchased a Sony TV on 14 March from Vanguard, and sought help from Connor, TV sales dept whose customer cars and advice to us was excellent. Thankyou Connor.”

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Posted 6 years ago

“Corey & Graham are amazing with their service delivery. Thank you guys !!!”

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Posted 6 years ago

“Online purchase of a lap top computer and router, easy to select from their stock, full information available online and best price on the day. Delivery options included collect with various locations, next day delivery with regular updates to text and to computer. Picked up earlier than planned. Now installed and working fine.”

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Posted 6 years ago

“Fantastic shop and online service”

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Posted 6 years ago

“John Lewis get a bad rap every time I have shopped with the everything has been perfect. Delivery was on time. Brilliant price.”

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Posted 6 years ago

John Lewis is rated 2.7 based on 2,470 reviews