John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,470 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,470 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service given by Josh in Computer department Cambs when purchasing an I pad and telephone cases. Also young man on till (name unknown). Could not have been better treated. Thank you Josh.”

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Posted 4 years ago

“Bought a Dishwasher. Phoned before delivery. On time and helpful.”

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Posted 4 years ago

“We bought a washing machine recently which arrived on time, very happy with delivery, they took the old machine away. The delivery people were pleasant and very helpful. Would recommend using John Lewis for larger items not just clothes.”

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Posted 4 years ago

“wide variety of good quality goods for all ages and good as a shop to go to for most things. Good return policy -no harassment . Good service and a smile from staff and no problems/ hard sale talk in browsing and asking about products without feeling compelled to buy”

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Posted 4 years ago

“great staff , clear help, information”

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Posted 4 years ago

“Great quality product line, competitive prices and most important for me customer services have never failed to respond fairly.”

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Posted 4 years ago

“Fantastic customer service. I've ordered 15 or so items from them over Christmas, one of them was a towel which began to 'bobble' after one use. I dropped then an email, within 24 hours I had a call from customer services to get my address and send a replacement item, which arrived the next day.”

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Posted 4 years ago

“I ordered a set of saucepans on line that were wrongly described as non stick, When i contacted John Lewis , they ordered me another set but when i went to collect them , they were identical to the first set. I took them back to the store in High Wycombe and was helped by Ben in the kitchen department. He understood the problem immediately and helped me choose a different set and sorted out the on line refund and payment for the shop purchase. He gave the sort of customer service I used to get at John Lewis- such a good member of staff. Well don eBen”

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Posted 4 years ago

“Always a pleasure visiting and shopping in JL.”

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Posted 4 years ago

“i would like to bring the attention of john lewis to the excellent service i recieved from DOREEN HAMILTON in the restaurant at their store in bluewater kent when i dropped my sandwich on the floor she was so obliging and helpfull doing everything she could to replacing my sandwich to cleaning up the floor and all with a smile on her face please send her my thanks once again for her outstanding care mrs white”

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Posted 4 years ago

“Excellent service”

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Posted 5 years ago

“Bought a washing machine from them. Great service including installation and removal of old washer for no extra cost.”

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Posted 5 years ago

“Having used a well known electrical retailer in the past with drastic results decided to use John Lewis. I couldn’t believe the difference in the quality of service. John Lewis were brilliant from start to finish. Just had a Bosch washing machine delivered which included free delivery, installation and recycling of the old machine. The. Night before gave me a 2 hour time slot and a phone call on the day to say they were on their way. It was a difficult installation and they were polite and efficient throughout The other company just left the machine and said that they were running late. Well done John Lewis, will always use you for the extra mile you go to to make sure that everything is hassle free.”

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Posted 5 years ago

“Always have great service at John Lewis. The staff are always helpful, stores are well laid out and tidy and with nice things to look at. Website is easy to use and stuff arrives on time. All the bad reviews don’t sound like the JL I see!!!”

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Posted 5 years ago

“Coping well with the pandemic. I like being able to use Waitrose to return any items.”

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Posted 5 years ago

“Ordered a washer, came next day, delivery men even put it where i wanted it, brilliant service, WELL DONE”

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Posted 5 years ago

“Excellent products and fantastic customer service!”

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Posted 5 years ago

“Well packaged goods fast delivery despite it being free because of spend amount arrived in perfect condition.”

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Posted 5 years ago

“Usually customers only leave feedback when they have had a bad experience however I feel it is important to also recognise the times when staff do an amazing job. I do not usually shop in John Lewis as I find it quite expensive but I visited the Cheltenham branch a couple of weeks ago to purchase a watch for my sons 18th birthday. The staff couldn’t have been more helpful in helping me look. I went away to think about it and ordered 2 online. The items were delivered on time with courier updates. Today I returned the one he didn’t want to store and again all of the staff I came across were friendly and helpful. They also adjusted the watch to fit for my sons wrist. A great service and I will certainly shop again over Xmas. Well done John Lewis Cheltenham.”

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Posted 5 years ago

“Fuss free fast delivery of our new TV, A great price also.”

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Posted 5 years ago

John Lewis is rated 2.7 based on 2,470 reviews