John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A wonderful store with everything for the home and excellent fashions for men, women, teens and toddlers. A store you can be sure of with prices to match.”

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Posted 7 years ago

“I had a problem with DHL not delivering a baby car seat and saying they had. I couldn’t get any response from DHL but the John Lewis customer service team rang them whilst I was on the line and sorted the whole thing out whilst I was still on the phone. They also made sure that my car seat was delivered the next day. Everyone I spoke to was kind and friendly which is important when your 9 months pregnant and worrying about £200 worth of car seat!”

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Posted 7 years ago

“Always friendly and brilliant customer service. They treat their customers with empathy and understanding”

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Posted 7 years ago

“Brilliant online delivery with click and collect efficient”

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Posted 7 years ago

“Ordered a new washing machine on line on Monday and it was delivered today, Wednesday. I received 2 automated phone calls advising of 2 hour delivery slot and then the driver rang me 20 minutes before arrival. There were 2 delivery men who were very professional and friendly, I live in a 9 th storey flat but this didn’t cause any delivery problems at all, they were both really nice men. Thank you.”

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Posted 7 years ago

“Excellent service. Knowledgeable and courteous staff who were able to assist me in choosing my TV which was available in store. Highly recommended.”

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Posted 7 years ago

“Best TV prices around very knowledgeable staff, Free 5 year guarantee fast free delivery.”

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Posted 7 years ago

“Extremely happy with delivery service. Quick and efficient!”

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Posted 7 years ago

“Just had a bedroom fitted and the fitter has done a great job. He cleaned up as he went along and worked carefully and contiencously. Also, turned up on time and generally, worked hard.”

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Posted 7 years ago

“Every purchase has been the cheapest even with longer product guarantee suplied.”

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Posted 7 years ago

“I ordered a new samsung phone which unfortunately arrived slightly faulty. Phoned customer support who have dealt very reasonably with my issues and agreed to send out a replacement same day if i could get to a store to prove damage. Unfortunately i had no local branches, so they are sending out a replacement with a package to send the old one back with so that i don't have to be without a phone for a few days. Excellent customer service with a clear understanding of the customer and the issues a damaged item can cause, and very friendly too. One of the main reasons I choose to shop with John Lewis rather than one of the other big mobile phone companies. Thank you.”

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Posted 7 years ago

“I bought an iPad Air , good offer Great service, very happy”

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Posted 7 years ago

“Unfailingly good quality, service and prices. JLP has never let me down in thirty years of shopping. I don't use anywhere else”

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Posted 7 years ago

“I had an issue with my iPhone that I bought from John Lewis in Cardiff, I called the technical support, the agent was very friendly and tried to helped me fix my phone. We could not get it to switch on so he advised me to go back into the store. I then went to the store where a guy in the technical team took my phone, and fixed it within seconds! He then gave me a new apple charger (value of nearly £40) for FREE. He was super friendly and we were shocked how efficient and helpful the team was. THANK YOU”

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Posted 7 years ago

“Have recently made a purchase of a Ted Baker bag. Selected free standard delivery. Ordered on Sunday and delivered on Tuesday. Fantastic service always packaged well and includes free returns. Well done John Lewis!!”

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Posted 7 years ago

“Lynn on bedding at Cheadle John Lewis today was absolutely brilliant today in helping us choose a complete new set of bedding. Thank you Lynn your expertise was greatly appreciated.”

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Posted 7 years ago

“Item I wanted was out of stock. But a few weeks later I had an email to say it was in stock. So I ordered it and was ready the next day to pick up from the store. Very pleased with the service.”

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Posted 7 years ago

“A big thank you to Shannon on the NARS makeup counter. Outstanding customer service skills with a lovely persona. Shannon is helpful, not pushy and clearly enjoys her job. Would highly recommend NARS to any friends and family members. Keep up the good work and thank you wants again.”

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Posted 7 years ago

“Just been served by 'Michael' in ladies dept Trafford Centre. What a star...he referred to the latest'colour palette ' of the Kin brand I was buying, and was just so courteous and helpful. He clearly knew the stock...brilliant. Keep an eye on him, he deserves to do well.”

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Posted 7 years ago

“Great customer service”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,473 reviews