John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic free delivery service. The two men couldn’t have been more helpful. Carried my tumble drier down my external and internal steps. Highly recommend.”

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Posted 6 years ago

“Ordered online for collection at my local waitrose branch. Prompt delivery and good communication”

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Posted 6 years ago

“Ordering small items is so simple. Next day delivery available and kept updated by courier. Brilliant service - just what you want.”

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Posted 6 years ago

“Great customer services and care even down to delivery men who installed my washing machine.Always updated on delivery slot no mess at all. Well doneDonna Lee .”

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Posted 6 years ago

“Ordered a sofa, couldn’t seem to get a delivery date close by. Rang the order line and they managed to get it me within the week. Very impressed with the service. Quality item too.”

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Posted 6 years ago

“Easy to access and good customer service”

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Posted 6 years ago

“Bought a travel cot after reading reviews, quick prompt delivery love dealing with John Lewis”

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Posted 6 years ago

“Lovely quality cotton pyjamas from John Lewis. Excellent service with email updates.”

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Posted 6 years ago

“Their range of wireless earphone are amazing!”

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Posted 6 years ago

“Three weeks ago I purchased a Fitbit ,an xmas present from my son, first week I was delighted with purchase then it began sending false readings, very disappointing, contacted John Lewis by email,very quick response,they immediately offered a replacement,however I had lost faith in the Fitbit and asked if it would be possible to swap for a completely different item, I have to commend them ,they immediately agreed to this absolutely no quibble. Thank you very much John Lewis”

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Posted 6 years ago

“very good experience, very friendly and professional. Highly appreciate it.”

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Posted 6 years ago

“Very happy to write this review, ordered a bouquet of flowers for my mum as a thank you for a family do. Unfortunately the delivery company didn't deliver them, we were very disappointed, I called JL customer service and received a full refund and my mum received a gift card, very helpful lady and excellent customer service. I was then very happy to order a new washing machine, a couple of days after delivery, looking on JL website I saw the same make and model washing machine was reduced in price, I called JL customer service and was again delighted to say they matched the lower price. Outstanding customer service 10/10”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“I have just purchased a new Bosch dishwasher and am extremely happy with the price paid and the first class service from the two delivery guys (Rhys and Dave).”

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Posted 6 years ago

“Items arrived quickly and in good condition. Very happy with the baby products on offer.”

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Posted 6 years ago

“We were looking at getting a new TV and agonised about whether to go for a 43 or 49 inch screen. John Lewis staff, both online and the Welwyn Garden City store, were outstanding in their patience and helpfulness. It was much appreciated.”

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Posted 6 years ago

“Hi, I have visited your store at Cheltenham this afternoon. I was interested in trying new make up by Charlotte Tilbury. Truly excellent customer service by Paulina. Rather then just showing me all the suitable products for my skin, she also showed me how to apply it all. Excellent stock knowledge. Suggested alternatives to suit my skin. Very pleasant and friendly. Left with few purchases and will be definitely returning to the store. Please praise!!!!!!”

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Posted 6 years ago

“Excellent service. All products arrived exactly when promised. I have always found the delivery service to be very reliable. Thank you.”

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Posted 6 years ago

“I guess I was lucky, or possibly I just received the service I expected of John Lewis. From the original call 24 hours before my new TV and soundbar were to be delivered giving me a 2 hour window, through the follow up call giving me an eta on the day, to the two cheerful guys who did everything I asked, unpacking, moving the old kit, connecting up the new stuff and demonstrating it, I could not have been more pleased with the process. Thank you JL, and your crew.”

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Posted 6 years ago

“At John Lewis at Tunbridge Wells a young lady called Alesia she was extremely helpful and help me order my product using my discount card as I was a partner at waitrose. It is good to know that the ethos of John Lewis and Waitrose is still out there.”

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Posted 6 years ago

John Lewis is rated 2.7 based on 2,441 reviews