John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,470 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,470 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent click and collect. I ordered an iPad in the afternoon and it was ready to collect from Waitrose the following morning at no extra cost. Plus the iPad had 3 years warranty at no extra cost.”

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Posted 7 years ago

“I saw Judy in the Sports dept and she was very helpful, please give her a BIG THANK YOU. YOU JOHN LEWIS CUSTOMER SERVICES SHOULD TAKE A LEAF OUT OF HER BOOK AND REPLY TO ME ABOUT MY COMPLAINT SENT TO YOU SEVERAL TIMES OVER SEVERAL EMAILS AND NEVER REPLIED TO ABOUT YOUR VOUCHERS FOR YOUR CAFES”

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Posted 7 years ago

“Excellent service, price and communications. Particularly like the standard 2 year guarantee on my new appliance.”

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Posted 7 years ago

“I visited the John Lewis store in Cheadle, Stockport, today to buy a good camera, and was ably assisted by an exceptionally helpful and friendly sales assistant named Ross. He was very patient and understanding of my lack of photographic knowledge, and was able to explain to me how the camera functioned and gave me advice on how to operate it to best effect. This young man is a credit to the John Lewis sales team, and showed himself to be very respectful throughout my visit there to buy a quality camera, I eventually chose the Nikon P900 Coolpix after learning of its many qualities. Thank you Happy customer”

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Posted 7 years ago

“I recently visited the baby department in John Lewis - White City and was so pleased with the customer service I received. As soon as I walked on to the floor, I was immediately greeted by two very friendly ladies - one named Nicola. She gave me some really valuable advice when looking at buggies. I found all the information she gave so helpful. She was so friendly and demonstrated how to use the buggies I was interested in. She was so lovely and I feel that I will definitely come back to this branch to buy my buggy! Such a great experience - Thank you Nicola!”

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Posted 7 years ago

“A great company with a fantastic ethos something we should support as customers. No quibble returns policy.”

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Posted 7 years ago

“Fantastic free delivery service. The two men couldn’t have been more helpful. Carried my tumble drier down my external and internal steps. Highly recommend.”

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Posted 7 years ago

“Ordered online for collection at my local waitrose branch. Prompt delivery and good communication”

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Posted 7 years ago

“Ordering small items is so simple. Next day delivery available and kept updated by courier. Brilliant service - just what you want.”

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Posted 7 years ago

“Great customer services and care even down to delivery men who installed my washing machine.Always updated on delivery slot no mess at all. Well doneDonna Lee .”

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Posted 7 years ago

“Ordered a sofa, couldn’t seem to get a delivery date close by. Rang the order line and they managed to get it me within the week. Very impressed with the service. Quality item too.”

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Posted 7 years ago

“Easy to access and good customer service”

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Posted 7 years ago

“Bought a travel cot after reading reviews, quick prompt delivery love dealing with John Lewis”

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Posted 7 years ago

“Lovely quality cotton pyjamas from John Lewis. Excellent service with email updates.”

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Posted 7 years ago

“Their range of wireless earphone are amazing!”

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Posted 7 years ago

“Three weeks ago I purchased a Fitbit ,an xmas present from my son, first week I was delighted with purchase then it began sending false readings, very disappointing, contacted John Lewis by email,very quick response,they immediately offered a replacement,however I had lost faith in the Fitbit and asked if it would be possible to swap for a completely different item, I have to commend them ,they immediately agreed to this absolutely no quibble. Thank you very much John Lewis”

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Posted 7 years ago

“very good experience, very friendly and professional. Highly appreciate it.”

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Posted 7 years ago

“Very happy to write this review, ordered a bouquet of flowers for my mum as a thank you for a family do. Unfortunately the delivery company didn't deliver them, we were very disappointed, I called JL customer service and received a full refund and my mum received a gift card, very helpful lady and excellent customer service. I was then very happy to order a new washing machine, a couple of days after delivery, looking on JL website I saw the same make and model washing machine was reduced in price, I called JL customer service and was again delighted to say they matched the lower price. Outstanding customer service 10/10”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“I have just purchased a new Bosch dishwasher and am extremely happy with the price paid and the first class service from the two delivery guys (Rhys and Dave).”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,470 reviews