John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“John Lewis always provide a first class service. Their app is easy to use, the ordering process is simple and you are kept informed of the order progress throughout.”

Helpful Report

Posted 7 years ago

“Recently purchased an apple ipad on line from them. Great service and on top of that I got a 3 year gurantee included. Cannot ask for better than that”

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Posted 7 years ago

“Always polite, efficient, competitive and good quality. I rate this company 10/10.”

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Posted 7 years ago

“the short time it took to deliver my order, well packed, They will pay for returns .”

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Posted 7 years ago

“Excellent quality and service.”

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Posted 7 years ago

“Great service and great warranty . Very reliable.”

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Posted 7 years ago

“I have shopped with them on line and in store many times and The store staff are always friendly and very helpful. It is a great department store and so pleased we have one not too far away. Their goods are of the best quality and always look forward to shopping with them.”

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Posted 7 years ago

“I bought a selection of lampshades on line, and was really impressed with the quality and the friendly service when I had to return a couple of shades that weren't suitable.”

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Posted 7 years ago

“My top shop for good, friendly service, along with good prices and extra guarantees”

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Posted 7 years ago

“Great service and range of products!”

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Posted 7 years ago

“Very reliable , very easy to transact with and a no quibble return policy”

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Posted 7 years ago

“I recently purchased 2 lamps from John Lewis. I paid extra to have them delivered on the Sunday, but late in the day, I realised they weren't going to make it. I rang customer service, they promptly refunded the shipping costs and secured delivery for the Monday. What really blew my over, was that when I said I was nervous about leaving the package unattended by my doorstep- while I was a t work- that THEY would take responsibility if the package was damaged or gone missing. To top it off, the lamps are perfect and nice quality for the price.”

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Posted 7 years ago

“Professional, helpful and happy to help”

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Posted 7 years ago

“easy to use and great service”

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Posted 7 years ago

“Excellent in store customer service, excellent deliver time and click and collect”

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Posted 7 years ago

“Wallpaper was delivered on time as scheduled.lovely wallpaper great to hang.”

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Posted 7 years ago

“Lovely Xmas decorations at reasonable prices for something that is that bit different from other decs, quick delivery and great packaging.”

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Posted 7 years ago

“Excellent customer service and product knowledge.”

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Posted 7 years ago

“Have always received excellent service and advice when requested.”

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Posted 7 years ago

“Excellent very swift service, cannot fault them .”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,473 reviews