John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a selection of lampshades on line, and was really impressed with the quality and the friendly service when I had to return a couple of shades that weren't suitable.”

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Posted 6 years ago

“My top shop for good, friendly service, along with good prices and extra guarantees”

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Posted 6 years ago

“Great service and range of products!”

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Posted 6 years ago

“Very reliable , very easy to transact with and a no quibble return policy”

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Posted 6 years ago

“I recently purchased 2 lamps from John Lewis. I paid extra to have them delivered on the Sunday, but late in the day, I realised they weren't going to make it. I rang customer service, they promptly refunded the shipping costs and secured delivery for the Monday. What really blew my over, was that when I said I was nervous about leaving the package unattended by my doorstep- while I was a t work- that THEY would take responsibility if the package was damaged or gone missing. To top it off, the lamps are perfect and nice quality for the price.”

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Posted 6 years ago

“Professional, helpful and happy to help”

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Posted 6 years ago

“easy to use and great service”

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Posted 6 years ago

“Excellent in store customer service, excellent deliver time and click and collect”

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Posted 6 years ago

“Wallpaper was delivered on time as scheduled.lovely wallpaper great to hang.”

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Posted 6 years ago

“Lovely Xmas decorations at reasonable prices for something that is that bit different from other decs, quick delivery and great packaging.”

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Posted 6 years ago

“Excellent customer service and product knowledge.”

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Posted 6 years ago

“Have always received excellent service and advice when requested.”

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Posted 6 years ago

“Excellent very swift service, cannot fault them .”

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Posted 6 years ago

“Service and delivery second to none. Well done”

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Posted 6 years ago

“Quick order. Replaced damaged product without quibble.”

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Posted 6 years ago

“Fantastic quick delivery. Package packed lovely. Highly recommend. Thank you”

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Posted 6 years ago

“Great selections of baby product and really decent prices. Also if you go in store they're extremely helpful and informative about all their products”

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Posted 6 years ago

“By the choice of items (childrens dresses) and the speed with which they were delivered to my local Waitrose shop for me to collect.”

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Posted 6 years ago

“Ease of online ordering and free delivery”

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Posted 6 years ago

“Great customer service, fast delivery and item well packaged”

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Posted 6 years ago

John Lewis is rated 2.7 based on 2,441 reviews