John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You can always expect good quality from this store!”

Helpful Report

Posted 6 years ago

“They have friendly staff and really try help their customers”

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Posted 6 years ago

“Great customer service and communication. I has confirmation every step of the way and was able to pick up my item by midday next day!”

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Posted 6 years ago

“Good communication”

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Posted 6 years ago

“Fantastic quality of goods and loads of choices in high to low price ranges . Excellent customer service and regular updates on you purchase and delivery dates . Packaged to a high standard”

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Posted 6 years ago

“Found them to be very customer oriententated”

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Posted 6 years ago

“The staff are knowledgeable and friendly, goods are high standard, shops clean, near and tidy.”

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Posted 6 years ago

“Very helpful in finding a mattress for my needs and providing information on beds in general.”

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Posted 6 years ago

“Great customer service piece always right..”

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Posted 6 years ago

“The click and collect service that John Lewis offers is really fast and very convenient. Was able to buy some last minute school shirts that I'd forgotten to purchase over the summer and they arrived very quickly. Staff at my local little Waitrose are always polite and helpful when I need to pick up an order.”

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Posted 6 years ago

“Extremely happy with the service,price and fast delivery of my armani beauty foundation.”

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Posted 6 years ago

“they always let you know when your order has arrived and if its going to be late they advise you in advance. Can return things to local store if they not suitable.”

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Posted 6 years ago

“By offering me a good exchange rate.”

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Posted 6 years ago

“I purchased a £45.00 dressing gown for my wife several months ago for her birthday. She only recently tried it on and realised that instead of buying S/M I purchased M/L. I tried to repack the item (very difficult) and had by now lost the receipt. I returned it to the store (Oxford Street in London) and without hesitation or argument the item was replaced with the correct size. This is the reason John Lewis have such an incredible reputation on the High Street.”

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Posted 6 years ago

“The curtains I purchased were too quality at a reasonable price.”

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Posted 6 years ago

“First class, service and, delivery”

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Posted 6 years ago

“Very good professional company offer high quality products”

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Posted 6 years ago

“excellent customer service”

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Posted 6 years ago

“Items as described. Very pleased with purchase.”

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Posted 6 years ago

“Great service and prompt delivery”

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Posted 6 years ago

John Lewis is rated 2.7 based on 2,441 reviews