John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent website”

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Posted 7 years ago

“Excellent sales staff helpful, informative and attentive!”

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Posted 7 years ago

“Products always available. Great Click and collect system if it's not in store. Quality service.”

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Posted 7 years ago

“Were extremely helpful as I did not want to visit a shop”

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Posted 7 years ago

“excellent Customer service”

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Posted 7 years ago

“helpful and quick to deliver”

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Posted 7 years ago

“Bought a bread bin, tea towels and pepper shaker online. Great price and fast delivery. Really pleased with the quality and competitive price”

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Posted 7 years ago

“You can always expect good quality from this store!”

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Posted 7 years ago

“They have friendly staff and really try help their customers”

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Posted 7 years ago

“Great customer service and communication. I has confirmation every step of the way and was able to pick up my item by midday next day!”

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Posted 7 years ago

“Good communication”

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Posted 8 years ago

“Fantastic quality of goods and loads of choices in high to low price ranges . Excellent customer service and regular updates on you purchase and delivery dates . Packaged to a high standard”

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Posted 8 years ago

“Found them to be very customer oriententated”

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Posted 8 years ago

“The staff are knowledgeable and friendly, goods are high standard, shops clean, near and tidy.”

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Posted 8 years ago

“Very helpful in finding a mattress for my needs and providing information on beds in general.”

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Posted 8 years ago

“Great customer service piece always right..”

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Posted 8 years ago

“The click and collect service that John Lewis offers is really fast and very convenient. Was able to buy some last minute school shirts that I'd forgotten to purchase over the summer and they arrived very quickly. Staff at my local little Waitrose are always polite and helpful when I need to pick up an order.”

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Posted 8 years ago

“Extremely happy with the service,price and fast delivery of my armani beauty foundation.”

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Posted 8 years ago

“they always let you know when your order has arrived and if its going to be late they advise you in advance. Can return things to local store if they not suitable.”

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Posted 8 years ago

“By offering me a good exchange rate.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,473 reviews