John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,470 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,470 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are an excellent company I recently ordered a product it was delivered when they said and put into place nothing was too much trouble for them”

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Posted 8 years ago

“Good quality clothes, daughter very happy with her new clothes and good service.”

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Posted 8 years ago

“A great price on some exquisite king size linen sheets. Perfect for the hot weather recently.”

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Posted 8 years ago

“We purchased a stainless steel flip top bin. It is very well designed, having a piece of plastic protruding beyond the base and immediately beneath the foot pedal. So, when the foot pedal is depressed the bin does not tilt forward, unlike similar bins from other retailers, brick & mortar, as well as online. Furthermore, the bin was boxed, and less cost than similar from Dunelm and Amazon. The service was good, as one normally enjoys in John Lewis and we did not have to endure the awful noise masquerading as music.”

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Posted 8 years ago

“They were easy to get in touch with, no waiting, problem solving was excellent in helping me out with a query. Great customer service!”

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Posted 8 years ago

“Prompt and effecient”

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Posted 8 years ago

“Very clear website - very good price for sale product - very fast delivery”

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Posted 8 years ago

“The best customer service in the country.”

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Posted 8 years ago

“Easy to navigate website and speedy delivery.”

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Posted 8 years ago

“Excellent customer service and assistance. Great choice of products and prices updated to match competitors.”

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Posted 8 years ago

“Didn't have my size in store. The sales staff helped me by searching. Then they suggested click and collect. This was in York. The next day I'm happily picking up my order from Harrogate.”

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Posted 8 years ago

“Always deliver to me promptly and in good condition.”

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Posted 8 years ago

“They delivered the chairs I order on time and in perfect condition”

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Posted 8 years ago

“Great price and a great service.”

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Posted 8 years ago

“Clothes arrived without undue packaging; returns policy is helpful and designed with the customer in mind.”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“I have received an efficient and fast service from John Lewis. Smooth delivery of the product as expected and their customer service has been great with queries. Although it was an expensive product, the cost was competitive and they also offered free delivery. ....I'm one happy customer!”

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Posted 8 years ago

“Best quality product. Excellent packaging. Happy purchase!!!”

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Posted 8 years ago

“No hassle return policy. Excellent customer service.”

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Posted 7 years ago

“On Friday 5th October, our new sitting room suite was delivered to our home in Cambridgeshire. Adam and Pete delivered it. Both men were absolutely charming, they worked hard, were chatty and pleasant. I felt very lucky that they both took such good care of our furniture. A great job”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,470 reviews