John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very clear website - very good price for sale product - very fast delivery”

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Posted 7 years ago

“The best customer service in the country.”

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Posted 7 years ago

“Easy to navigate website and speedy delivery.”

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Posted 7 years ago

“Excellent customer service and assistance. Great choice of products and prices updated to match competitors.”

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Posted 7 years ago

“Didn't have my size in store. The sales staff helped me by searching. Then they suggested click and collect. This was in York. The next day I'm happily picking up my order from Harrogate.”

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Posted 7 years ago

“Always deliver to me promptly and in good condition.”

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Posted 7 years ago

“They delivered the chairs I order on time and in perfect condition”

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Posted 7 years ago

“Great price and a great service.”

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Posted 7 years ago

“Clothes arrived without undue packaging; returns policy is helpful and designed with the customer in mind.”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“I have received an efficient and fast service from John Lewis. Smooth delivery of the product as expected and their customer service has been great with queries. Although it was an expensive product, the cost was competitive and they also offered free delivery. ....I'm one happy customer!”

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Posted 7 years ago

“Best quality product. Excellent packaging. Happy purchase!!!”

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Posted 7 years ago

“No hassle return policy. Excellent customer service.”

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Posted 6 years ago

“On Friday 5th October, our new sitting room suite was delivered to our home in Cambridgeshire. Adam and Pete delivered it. Both men were absolutely charming, they worked hard, were chatty and pleasant. I felt very lucky that they both took such good care of our furniture. A great job”

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Posted 6 years ago

“We are seeing how online Amazon etc are getting sales today at the expense of the High Street. Customer service will always belong in the High Street. John Lewis partners advice Kate and Jorden at the Basingstoke store sold us a Neff oven and Neff dishwasher. That advice in choosing the right product is why we still prefer John Lewis as they offer genuine unbiased advice and a installation service that you can trust. Any problems you can see the person face to face. That's service 🤗”

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Posted 6 years ago

“Visited john lewis cardiff today to buy a lipstick from urban decay. Shauna was wonderful, warm, professional and chose the exact colour I was looking for! Must say customer service in urban decay debenhams was awful, totally ignorned me, too busy chatting. Thanks again Shauna !”

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Posted 6 years ago

“Bought washing machine excellent service from hotpoint and John Lewis start to finish emails frequently and delivery excellent”

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Posted 6 years ago

“Nothing is too much trouble for them .Fixed my desktop computer and gave me sound advice while purchasing a laptop as back up.”

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Posted 7 years ago

“Called in to John Lewis opticians for some advice on sun glasses , the lady's name that served me was Susan , Her service was excellent, professional and friendly . Thank you I would definitely recommend John Lewis opticians 😊 06/08/2018 Leeds West Yorkshire”

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Posted 6 years ago

“I can’t even put into words how impressive JL customer service is. I purchased 90% of my household items from them and use their price match service. I have NEVER experienced bad customer service from them, they’re outstanding. More companies need to learn follow suit!”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,441 reviews