John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the moment we went to department on Saturday afternoon that we were looking to buy goods from to the customer service dept @ the Chester branch was a pleasure .The salesperson was really nice and not pushy or trying to get you to buy accessories that you don't need unlike other stores nearby. But also knew what he was talking about .Have been kept in touch by text all week .and have just received the phone call to say delivery on route and he even was cheerful even though stuck in traffic. I will definitely recommend you to my family and friends once again thank you”

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Posted 8 years ago

“Went in store to look at some products 'in the flesh'. Great store layout and extremely helpful staff.”

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Posted 8 years ago

“V prompt delivery & refunded quickly when i sent back a couple of things.”

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Posted 8 years ago

“John Lewis gave me a date and stuck to it. They carried the bed upstairs and unpacked it. Excellent service.”

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Posted 8 years ago

“The staff are so very helpful and give no sign of impatience with my many questions.Always courteous.They fulfill their guarantee,plus, if there is the slightest problem.Never quibble.They maintain very competitive prices---I wouldn't shop elsewhere.”

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Posted 8 years ago

“I bought a clock and was pleasently suprised to find it comes with a guarantee. Quick service”

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Posted 8 years ago

“Excellent service. Competitive prices. Brilliant delivery system. Would highly recommend”

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Posted 8 years ago

“Great quality and very fast service.”

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Posted 8 years ago

“Execellent service, parcel was damaged in transit but John Lewis customer service is amazing, the items were replaced and delivered by 9am the next morning. Top marks John Lewis I will be visiting your store more often”

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Posted 8 years ago

“excellent value for money and their price match is unbeatable - great work :)”

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Posted 8 years ago

“Clear website. Fast delivery. Item as described”

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Posted 8 years ago

“I was amazed at the amount of effort your partner I think called Alison went to help me both on 22/5/2018 and then on 23/5/2018 returning and then purchasing a replacement and then identifying the correct bulb. Service was awesome. Many thanks.”

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Posted 8 years ago

“Easy and efficient online ordering system. Product arrived next days as promised. Would use again.”

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Posted 8 years ago

“very good staff service - extremely helpful. They went out of their way to make things work for me - much appreciated.”

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Posted 8 years ago

“Excellent customer service and delivery as always. Items were all perfect and as advertised. A retailer that I know I can rely on.”

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Posted 8 years ago

“Looking to buy Sheets for beds unsure of which items i needed, this Lady Assistant aproached me asking if i needed help which i did. Lots of answers where given to my questions. Then i picked my colour and paid for my items . Going home a happy lady.”

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Posted 8 years ago

“I was stuck in a clothes quandary and went to see Rashree, the personal shopping consultant and fashion adviser at John Lewis. I have never done this before and she and her team Holly and Shelley were AMAZING. I could not express how different I am dressing and how good I felt. I skipped out the store with a new wardrobe for a special occasion and just summer wear and felt like 'Pretty woman' in the film!”

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Posted 8 years ago

“Best price, good warranty and free chosen day delivery!”

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Posted 8 years ago

“By the quality of their customer care and their customer service training. I was fortunate enough to seek the professional expertise of the partners in the Technics dept in JL Edinburgh this morning and met David. I have to confess my knowledge of Apple iPhones is a bit limited and as I had finally decided I needed to upgrade my 7 yr old phone, choosing what to buy was a challenge. However, David moved quietly into vision, enquiried discreetly if he could help, smiled helpfully as I delivered my long convoluted request for assistance and quickly came to my aid with impressive patience and clear thinking. (thank goodness!) Half an hour later with minimum fuss and maximum attention to detail, I am now the proud owner of an Apple iPhone 8plus, and all thanks to a very helpful, knowledgeable and pleasant member of the JL staff, who walks the talk. He's a keeper, as is his manager who discretely followed up on a couple of enquiries during the process. (sorry forgot to take her name). Thank goodness excellent customer service is still alive and well and living in John Lewis. Carol”

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Posted 8 years ago

“I recently purchased a laptop from the Oxford Street branch. The service was outstanding. I received very good advice about which laptop to purchase and even though I didn't arrive until evening the staff were able to get it ready with software loaded before the shop shut that evening. The staff member who helped me was friendly, patient, knowledgeable and went out of his way to help. I'm delighted, thank you.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,473 reviews