John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality and very fast service.”

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Posted 7 years ago

“Execellent service, parcel was damaged in transit but John Lewis customer service is amazing, the items were replaced and delivered by 9am the next morning. Top marks John Lewis I will be visiting your store more often”

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Posted 7 years ago

“excellent value for money and their price match is unbeatable - great work :)”

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Posted 7 years ago

“Clear website. Fast delivery. Item as described”

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Posted 7 years ago

“I was amazed at the amount of effort your partner I think called Alison went to help me both on 22/5/2018 and then on 23/5/2018 returning and then purchasing a replacement and then identifying the correct bulb. Service was awesome. Many thanks.”

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Posted 7 years ago

“Easy and efficient online ordering system. Product arrived next days as promised. Would use again.”

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Posted 7 years ago

“very good staff service - extremely helpful. They went out of their way to make things work for me - much appreciated.”

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Posted 7 years ago

“Excellent customer service and delivery as always. Items were all perfect and as advertised. A retailer that I know I can rely on.”

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Posted 7 years ago

“Looking to buy Sheets for beds unsure of which items i needed, this Lady Assistant aproached me asking if i needed help which i did. Lots of answers where given to my questions. Then i picked my colour and paid for my items . Going home a happy lady.”

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Posted 7 years ago

“I was stuck in a clothes quandary and went to see Rashree, the personal shopping consultant and fashion adviser at John Lewis. I have never done this before and she and her team Holly and Shelley were AMAZING. I could not express how different I am dressing and how good I felt. I skipped out the store with a new wardrobe for a special occasion and just summer wear and felt like 'Pretty woman' in the film!”

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Posted 7 years ago

“Best price, good warranty and free chosen day delivery!”

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Posted 7 years ago

“By the quality of their customer care and their customer service training. I was fortunate enough to seek the professional expertise of the partners in the Technics dept in JL Edinburgh this morning and met David. I have to confess my knowledge of Apple iPhones is a bit limited and as I had finally decided I needed to upgrade my 7 yr old phone, choosing what to buy was a challenge. However, David moved quietly into vision, enquiried discreetly if he could help, smiled helpfully as I delivered my long convoluted request for assistance and quickly came to my aid with impressive patience and clear thinking. (thank goodness!) Half an hour later with minimum fuss and maximum attention to detail, I am now the proud owner of an Apple iPhone 8plus, and all thanks to a very helpful, knowledgeable and pleasant member of the JL staff, who walks the talk. He's a keeper, as is his manager who discretely followed up on a couple of enquiries during the process. (sorry forgot to take her name). Thank goodness excellent customer service is still alive and well and living in John Lewis. Carol”

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Posted 7 years ago

“I recently purchased a laptop from the Oxford Street branch. The service was outstanding. I received very good advice about which laptop to purchase and even though I didn't arrive until evening the staff were able to get it ready with software loaded before the shop shut that evening. The staff member who helped me was friendly, patient, knowledgeable and went out of his way to help. I'm delighted, thank you.”

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Posted 7 years ago

“My wife and I have now bought 2 iPads (iPad air and iPad 2017). Both were bought in-store. The assistance was first rate with what seemed an emphesis on helping rather than selling the most or highest priced item. We are both pleased with our iPads and will go back to John Lewis if we need anything that they sell.”

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Posted 7 years ago

“Good quality, good range of items to choose from and value for money. Useful collection at the local outlet (Waitrose).”

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Posted 7 years ago

“I had Two deliveries today at stoke holy cross , i cannot praise the team who delived my fridge ,enough so nice and helpful, and the same for the team for the cooker and washing machine fantastic customer service .thank you so much .”

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Posted 7 years ago

“phone answered promptly, and all questions answered leading to an order being placed ( smart tv ) with next day delivery and 5 years warranty.”

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Posted 7 years ago

“Items ordered from John Lewis the night before were delivered as notified to a local Waitrose store the next day, free of charge, ready for collection. Products ordered arrived in perfect condition and collection from Customer Service was hassle free.”

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Posted 7 years ago

“Next day delivery for the items purchased and no fuss returns to a local store made it a good shopping experience.”

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Posted 7 years ago

“After buying a tv from John Lewis after about 2years it developed a fault on the screen so I contacted customer service who sent out an engineer who said the screen would need replaced after two weeks wait the screen was fitted and we now have a perfect picture once more, I have to commend the service with 5 stars from start to finish, the engineer who came both times was superb I send grateful thanks to all who made my experience a smooth service so thank you John Lewis I shall continue to shop with you”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,441 reviews