John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I make effort to put a review for a company if they are extremely good or extremely bad. I have been shopping at John Lewis Norwich and online over two decades never ever had a bad service. I have received faulty goods but it has always been sorted to greatest satisfaction by the customer services. Most recent one was my washing machine I paid for installation of the machinery but they could not do it due to plumbing issues. they said I will be contacted by phone the next day and I will be refunded and it happened exactly as they said. More to the story, after the delivery I notice a tiny little scratch while on the phone I mentioned this to person and I was credited 10% of the cost, straight away. I call this an EXCELLENT CUSTOMER SERVICE thank you John Lewis.”

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Posted 7 years ago

“well I have moved to a very remote part of the country and I am delighted to find that if I order what I want from John Lewis as Peter Jones was my favourite shop in London, it gets delivered to my local Waitrose !Amazing !”

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Posted 7 years ago

“The products were what I wanted and the price very competitive.”

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Posted 7 years ago

“Easy to find what I wanted, equally easy to order with delivery to my chosen store within 24 hours.”

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Posted 7 years ago

“Perfect service in every respect.”

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Posted 7 years ago

“Great variety of stock and always a choice of items which includes cheaper options which nevertheless are always reliable, as is packing and delivery, including great choices of delivery times and pick-up option- have always found them utterly reliable with customer service second to none. this is one of the few companies I feel I can order from with complete confidence that even if on the rare occasions there might be a problem it will be resolved with understanding and good grace and to my satisfaction”

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Posted 7 years ago

“Went to my local John Lewis to purchase a Fitbit , had no idea in the one to purchase , the sales advisor was excellent explained difference of all types and was efficient and speedy .”

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Posted 7 years ago

“Customer always comes first in John Lewis.”

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Posted 7 years ago

“Easy web site efficient”

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Posted 7 years ago

“Quick collection service available for online orders, I collect from my local Waitrose shop.”

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Posted 7 years ago

“I ordered a pack of cotton handkerchiefs and the order was so quick! Within a day I had confirmation that my order had arrived in store and was ready for collection at my local Waitrose, which is right up the street from me. The product was exactly as described online. I had an all-round satisfying shopping experience.”

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Posted 7 years ago

“Fridge freezer delivered from John Lewis Leeds yesterday, delivered by Mick and Dave. Arrived when they said they would and were very efficient and courteous. Many Thanks.”

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Posted 7 years ago

“With their wide range 9f goods”

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Posted 7 years ago

“Very happy, shiping fast.”

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Posted 7 years ago

“The store is very spacious. They have very good and accomodating staff. The clothes that were on sale are in the acceptable price.”

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Posted 7 years ago

“Good customer service and great delivery options”

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Posted 7 years ago

“Extra good service & backup.”

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Posted 7 years ago

“Brilliant service and customer care and aftercare. Great prices so no need to go elsewhere. Love them.”

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Posted 7 years ago

“Looking for a birthday present for a very good friend who likes their food. Delighted to find Hotel Chocolat stocked in John Lewis, Exeter. Such a lovely store and the staff are so helpful.”

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Posted 7 years ago

“Exeter branch. Service first class, products first class and as it was electrical goods, very competitive on price. Also threw in a 3 year guarentee.”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,441 reviews