John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and easy returns”

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Posted 7 years ago

“They usually are one of the best on price and their web site is very easy to follow.”

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Posted 7 years ago

“The process of ordering my product was smooth, they confirmed when my product was back in stock and ordering was easy. the kept me informed on the process of delivery and at what time....these guys just have it wacked with using the latest in technology to get the job done!”

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Posted 7 years ago

“sick...everything incredible”

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Posted 7 years ago

“John Lewis have pioneered over recent years the implementation of what in the logistics field is called 'Omni-channel' retailing. This means that they have fully integrated the checking of stock, order-placing, order fulfilment and delivery to their retail customers using any combination of store visits and ordering for collect or home delivery, on-line viewing, ordering and delivery, click and collect in store, and similar facilities for returns and refunds etc. And all backed by the high quality of service and customer care that John Lewis are famous for and continue to deliver every single time (in my experience). The experience of my wife and myself in viewing, ordering and having delivered (to more than one address) a number of items of furniture, fabrics, white goods, rugs, kitchen equipment and more, as part of a major refurbishment project has been exemplary, and we have used all these channels! They always do what they say they will, and if there is a problem they always contact us first and dont leave us hanging. No wonder they are one of Britain's most favoured brands.”

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Posted 7 years ago

“Ordered and paid for a Bosch washing machine. I always buy electrical goods from John Lewis as their customer service is second to none.”

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Posted 7 years ago

“Had the perfect blind I wanted. Purchased online hassle free.”

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Posted 7 years ago

“Competitive costs and great delivery service”

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Posted 7 years ago

“Always quality product and service.”

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Posted 7 years ago

“Brought a washing machine from them. Excellent service. Arrived on time and took away my old machine. Agreed to price match with another shop with no hassle and quickly paid over the difference. Overall very pleased.”

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Posted 7 years ago

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Posted 7 years ago

“Search facility on the website works well and the ordering process is very clear and easy. No misunderstandings on this website about delivery timeframes and costs, and all my orders have always been on time and correct.”

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Posted 7 years ago

“Recently bought a new house and purchased a number of items from John Lewis. As always impeccable service and ever so helpful customer service staff. Lighting, white goods, curtains, furniture... impressive collection of products and great service. Will always recommend.”

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Posted 7 years ago

“Excellent value and choice of items I was looking for. The shop was busy because of the January sales but it hadn't turned in to chaos, what I needed was available and well priced.”

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Posted 7 years ago

“Good communication prompt delivery and items were well packaged”

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Posted 7 years ago

“I ORDERED A NUTRIBULLIT FOR A PRESENT ONLINE AND THE ORDER WAS CONFIRMED AND DELIVERED WITHIN TWO DAYS. AN EXCELLENT PRODUCT.”

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Posted 7 years ago

“John Lewis had just what I wanted in stock at the same price as the competitor store and I get a three year no quibble warranty as standard. Thank you.”

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Posted 7 years ago

“they give good price , they make good discounts and their products all good quality”

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Posted 7 years ago

“I ordered several dresses, one was ideal and the other two easy to return. Everything arrived when it says it would and well packaged.”

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Posted 7 years ago

“Bought a television, very happy with price and service.”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,441 reviews