John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value and choice of items I was looking for. The shop was busy because of the January sales but it hadn't turned in to chaos, what I needed was available and well priced.”

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Posted 8 years ago

“Good communication prompt delivery and items were well packaged”

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Posted 8 years ago

“I ORDERED A NUTRIBULLIT FOR A PRESENT ONLINE AND THE ORDER WAS CONFIRMED AND DELIVERED WITHIN TWO DAYS. AN EXCELLENT PRODUCT.”

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Posted 8 years ago

“John Lewis had just what I wanted in stock at the same price as the competitor store and I get a three year no quibble warranty as standard. Thank you.”

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Posted 8 years ago

“they give good price , they make good discounts and their products all good quality”

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Posted 8 years ago

“I ordered several dresses, one was ideal and the other two easy to return. Everything arrived when it says it would and well packaged.”

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Posted 8 years ago

“Bought a television, very happy with price and service.”

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Posted 8 years ago

“Bargain deals in the new year sales”

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Posted 8 years ago

“Excellent company, great website, would defiantly use again.”

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Posted 8 years ago

“I bought items for my bathroom refurbishment. A non slip rug, toilet roll holder, toilet seat etc. The John Lewis call centre were extremely polite and professional The products were excellent and reasonably priced”

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Posted 8 years ago

“Good range of sale products Helpful staff”

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Posted 8 years ago

“service and after service is very good I would recommend them to anyone”

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Posted 8 years ago

“Really easy to collect from choice of store including Waitrose so can collect at convenient time with plenty of free parking near to home.”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

“Very quick delivery to a convenient location”

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Posted 8 years ago

“Usual excellent service, can't go wrong with John Lewis. Also best price around on the Dash Cam I wanted. Speedy delivery.”

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Posted 8 years ago

“Nice people to deal with”

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Posted 8 years ago

“Efficient service and quick delivery. 2 year guarantee.”

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Posted 8 years ago

“A problem where we purchased an item that wouldn’t work with our TV system was dealt with quickly and professionally with a full refund being offered.”

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Posted 8 years ago

“Great items, regular communication on my order and very quick delivery. Will definitely use again.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,473 reviews