John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,459 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,459 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a pair of winter boots for my daughter. The customer service was excellent and we are very pleased with the purchase.”

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Posted 8 years ago

“Did not have item in stock but arranged click and collect for next day.”

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Posted 8 years ago

“Great price for a LG TV set with free 5 year warranty. When they reduced the price by £300 20 days after purchase they refunded me £300, no hassle just one short phone call. Fantastic!”

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Posted 8 years ago

“Good store with staff that are very helpful”

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Posted 8 years ago

“Fast delivery and packaging was very good, good communication of order and delivery”

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Posted 8 years ago

“John Lewis offer an excellent service, goods can be delivered, or click and collected next day to a store.”

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Posted 8 years ago

“Their price promise and free 2 year guarantee on most electrical products.”

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Posted 8 years ago

“Easy to order online .. either home delivery or click and collect options. Very simple to order online. Speedy delivery.”

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Posted 8 years ago

“I bought some curtains and blinds from John Lewis for my new house. I'd always ever rented before now and had no idea on how to choose curtains/blinds in terms of type and size...the John Lewis staff was extremely helpful and knowledgeable, and thanks to them I now have perfect fitting blinds and curtains in my lovely new home.”

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Posted 8 years ago

“Very good service in the Chichester branch. Very friendly staff who have plenty of time to help out and find what you need.”

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Posted 8 years ago

“John Lewis' wares are always excellent value for money with attention to detail and quality. Delivery is always prompt and if there is a problem of any type, their Customer Service are equally excellent.”

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Posted 8 years ago

“Had been looking for a particular Lego item since September and could only find it "on order" - even in a US Lego store. By chance, I found it on John Lewis' site; it was in stock, and was sent (p&p free). Have since discovered it - possibly still only "on order" - on a couple of other sites, but at a considerably higher price. Nice one, John Lewis - I'll check your website first in future.”

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Posted 8 years ago

“Just a fantastic company to deal with. Always give excellent service.”

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Posted 8 years ago

“I ordered cutlery to be delivered to the local store, excellent service and very friendly staff.”

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Posted 8 years ago

“Up to date emails advising of progress with delivery. ease of collection and ease of return if there is a problem.”

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Posted 8 years ago

“Delivery is quick pick up for free from shop next day plus always 2 years guarantee on items! Will always buy anything electrical from them great service first class!!!!”

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Posted 8 years ago

“Great customer service - good technical knowledge - price promise.”

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Posted 8 years ago

“Ordered one minute, delivered to convenient Waitrose Store the next. Even delivered earlier than I thought. Very happy customer.”

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Posted 8 years ago

“Excellent customer service both on line and in store.”

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Posted 8 years ago

“John Lewis is an excellent shop with a wide range of goods,helpful and informative staff. I would highly recommend them for any purchases”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,459 reviews