John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After purchasing an item, the next day the price had been reduced another £30. I contacted and they said that they were never beaten on price and to fill out a claim form. I did and the difference of the price was in my Paypal account the next morning!”

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Posted 8 years ago

“Excellent delivery, customer service and no hassle returns. Just the way online purchasing should be done.”

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Posted 8 years ago

“They provide a 2 year warranty on electronic goods and do match competitors prices on genuine comparisons up to 28 days from purchase. They have refunded me the difference on several occasions.”

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Posted 8 years ago

“Shopped recently for the first time on John Lewis online but it certainly will not be my last. Ordered fragile items with the fear and trepidation they might not arrive in 1 piece. Not only were they packaged really well and there were no breakables, but I received them after just 3 days of placing the order (during Black Friday) Thank you JL. I will be back.”

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Posted 8 years ago

“We purchased a pair of winter boots for my daughter. The customer service was excellent and we are very pleased with the purchase.”

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Posted 8 years ago

“Did not have item in stock but arranged click and collect for next day.”

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Posted 8 years ago

“Great price for a LG TV set with free 5 year warranty. When they reduced the price by £300 20 days after purchase they refunded me £300, no hassle just one short phone call. Fantastic!”

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Posted 8 years ago

“Good store with staff that are very helpful”

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Posted 8 years ago

“Fast delivery and packaging was very good, good communication of order and delivery”

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Posted 8 years ago

“John Lewis offer an excellent service, goods can be delivered, or click and collected next day to a store.”

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Posted 8 years ago

“Their price promise and free 2 year guarantee on most electrical products.”

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Posted 8 years ago

“Easy to order online .. either home delivery or click and collect options. Very simple to order online. Speedy delivery.”

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Posted 8 years ago

“I bought some curtains and blinds from John Lewis for my new house. I'd always ever rented before now and had no idea on how to choose curtains/blinds in terms of type and size...the John Lewis staff was extremely helpful and knowledgeable, and thanks to them I now have perfect fitting blinds and curtains in my lovely new home.”

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Posted 8 years ago

“Very good service in the Chichester branch. Very friendly staff who have plenty of time to help out and find what you need.”

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Posted 8 years ago

“John Lewis' wares are always excellent value for money with attention to detail and quality. Delivery is always prompt and if there is a problem of any type, their Customer Service are equally excellent.”

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Posted 8 years ago

“Had been looking for a particular Lego item since September and could only find it "on order" - even in a US Lego store. By chance, I found it on John Lewis' site; it was in stock, and was sent (p&p free). Have since discovered it - possibly still only "on order" - on a couple of other sites, but at a considerably higher price. Nice one, John Lewis - I'll check your website first in future.”

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Posted 8 years ago

“Just a fantastic company to deal with. Always give excellent service.”

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Posted 8 years ago

“I ordered cutlery to be delivered to the local store, excellent service and very friendly staff.”

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Posted 8 years ago

“Up to date emails advising of progress with delivery. ease of collection and ease of return if there is a problem.”

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Posted 8 years ago

“Delivery is quick pick up for free from shop next day plus always 2 years guarantee on items! Will always buy anything electrical from them great service first class!!!!”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,473 reviews