John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“perfect service”

Helpful Report

Posted 7 years ago

“They have good reductions, quality products and good at updating your delivery, they give you a window of one hour in the day when your item/s will be delivered. This saves waiting in all day.”

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Posted 7 years ago

“Excellent stuff, good systems make it easy to order”

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Posted 7 years ago

“Incredible help and speedy delivery”

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Posted 7 years ago

“Great products and service!”

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Posted 7 years ago

“John Lewis handled my return efficiently, helpfully and promptly. They turned my grievance into a pleasurable experience”

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Posted 7 years ago

“Price matched so you know that you don't need to look elsewhere”

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Posted 7 years ago

“Prompt delivery. Excellent price in comparison to other sellers.”

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Posted 7 years ago

“BOUGHT SEVERAL ITEMS, ONE RETURNED WITH NO ISSUE. ANOTHER ITEM HAD A FREE OFFER ATTACHED AND JL EXPLAINED WHAT I NEEDED TO DO TO OBTAIN THE OFFER. VERY HELPFUL SUPPORT SERVICE”

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Posted 7 years ago

“Excellent Selection of Stock, Great Customer Service.”

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Posted 7 years ago

“Always reliable quality goods. User-friendly website and a variety of delivery/collection options. Reliable customer service and returns system.”

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Posted 7 years ago

“Quick delivery. Good communication. Excellent choice of products. Trustworthy company.”

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Posted 7 years ago

“Easy online access. Very fast delivery.”

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Posted 7 years ago

“They had the Panasonic camera I wanted at a competitive price with a fast collect in store service.”

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Posted 7 years ago

“Helpfull staff and good quality merchandise at reasonable prices”

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Posted 7 years ago

“Fabulous service as always. Our Miele Washing Machine arrived earlier than expected and was installed without fuss by very nice chaps. Well done JL!”

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Posted 7 years ago

“Very efficient shop and extremely helpful staff. Great relaxed atmosphere in their shops too.”

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Posted 7 years ago

“The product was of good quality - the price was competitive - & the delivery options were ideal”

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Posted 7 years ago

“The service they provide is excellent, even at this busy time of year. I ordered my products one day and received them the following day. That's called being efficient.”

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Posted 7 years ago

“Choice, description of goods and at a competitive price. Delivery speedy and well packaged in cardboard box, no plastic to recycle or landfill wories”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,441 reviews