John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service - good technical knowledge - price promise.”

Helpful Report

Posted 8 years ago

“Ordered one minute, delivered to convenient Waitrose Store the next. Even delivered earlier than I thought. Very happy customer.”

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Posted 8 years ago

“Excellent customer service both on line and in store.”

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Posted 8 years ago

“John Lewis is an excellent shop with a wide range of goods,helpful and informative staff. I would highly recommend them for any purchases”

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Posted 8 years ago

“Wanted to order a television from John Lewis, but there was no online stock. When I telephoned to enquire if any stores had the product, I was told this was an old model which had been discontinued. The associate checked all stores for stock, but without luck. The following day a stock notification showed that there was 1 unit in stock, so I called the online order line who were very helpful in reserving this item while the order was processed.”

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Posted 8 years ago

“They are genuinely never knowingly undersold. Their staff are genuinely helpful as they are invested in the company and they provide a click and collect service that is very conveninet and quick. Along with providing very good quality goods and an efficient delivery process, I find them the 'goto' on line and actual shop for most non-grocery things that i buy”

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Posted 8 years ago

“Deliver the goods within the one hour time frame on the date stated. Excellent packaging and great customer care”

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Posted 8 years ago

“perfect service”

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Posted 8 years ago

“They have good reductions, quality products and good at updating your delivery, they give you a window of one hour in the day when your item/s will be delivered. This saves waiting in all day.”

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Posted 8 years ago

“Excellent stuff, good systems make it easy to order”

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Posted 8 years ago

“Incredible help and speedy delivery”

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Posted 8 years ago

“Great products and service!”

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Posted 8 years ago

“John Lewis handled my return efficiently, helpfully and promptly. They turned my grievance into a pleasurable experience”

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Posted 8 years ago

“Price matched so you know that you don't need to look elsewhere”

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Posted 8 years ago

“Prompt delivery. Excellent price in comparison to other sellers.”

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Posted 8 years ago

“BOUGHT SEVERAL ITEMS, ONE RETURNED WITH NO ISSUE. ANOTHER ITEM HAD A FREE OFFER ATTACHED AND JL EXPLAINED WHAT I NEEDED TO DO TO OBTAIN THE OFFER. VERY HELPFUL SUPPORT SERVICE”

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Posted 8 years ago

“Excellent Selection of Stock, Great Customer Service.”

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Posted 8 years ago

“Always reliable quality goods. User-friendly website and a variety of delivery/collection options. Reliable customer service and returns system.”

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Posted 8 years ago

“Quick delivery. Good communication. Excellent choice of products. Trustworthy company.”

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Posted 8 years ago

“Easy online access. Very fast delivery.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,473 reviews