John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely good communication about the order, extremely well wrapped parcels and products within the boxes. Excellent returns process for the one item I didn't want.”

Helpful Report

Posted 8 years ago

“The shop was very busy. As an assistant came out I approached him. He was going to lunch but stopped and served me, even after i said not to worry I will wait for another assistant, he insisted on serving me.”

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Posted 8 years ago

“Service was quick, very informative and helpful.”

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Posted 8 years ago

“Excellent service both parcels in store the next day ready to collect”

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Posted 8 years ago

“Excellent service both parcels in store the next day ready to collect”

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Posted 8 years ago

“Ordered the item at 1930 on Sunday, the parcel was ready for collection before 1300 at my local Waitrose. Excellent, speedy service.”

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Posted 8 years ago

“I ordered an item on line on Saturday evening, received an email in confirmation and a security phone call 10 mins later. On Sunday morning I received an email and text to let me know that the item was ready for collection at my local Waitrose.”

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Posted 8 years ago

“They are just the best . The products are first class, the online purchasing is made easy and the delivery is faultless. They package brilliantly and so your products arrive in perfect order.”

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Posted 8 years ago

“I would like to say what a smooth running service from ordering to receiving my purchase. John Lewis kept in touch at every stage excellent.”

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Posted 8 years ago

“Great choices, price matched, & helpful staff.”

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Posted 8 years ago

“Very quick service on the click and collect to my nearest Waitrose shop. Excellent after service if required.”

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Posted 8 years ago

“Quick Delivery. Good price. All as advertised”

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Posted 8 years ago

“Excellent service,brought tv on price match. Delivery service was very good and efficient.”

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Posted 8 years ago

“They are quite simply, the best!!! Ordering is easy, delivery is superb and the product is so well,packaged.”

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Posted 8 years ago

“Great warranty”

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Posted 8 years ago

“Layout, structure, performance of the site, easy checkout process”

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Posted 8 years ago

“Very helpful, reliable and quality”

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Posted 8 years ago

“Such good service nothing is to much trouble”

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Posted 8 years ago

“Using click and collect had goods in just over 24 hours”

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Posted 8 years ago

“Deliver my items to Waitrose very quickly, pick up was quick and correct.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,473 reviews