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John Lewis Reviews

2.7 Rating 2,441 Reviews
41 %
of reviewers recommend John Lewis
2.7
Based on 2,441 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read John Lewis Reviews

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025
Anonymous
John Lewis 1 star review on 26th June 2025
Anonymous
John Lewis 1 star review on 26th June 2025
Anonymous
John Lewis 1 star review on 26th December 2024
Richard
John Lewis 1 star review on 26th December 2024
Richard
John Lewis 1 star review on 23rd October 2024
Anonymous
John Lewis 1 star review on 23rd October 2024
Anonymous
15
Anonymous
Anonymous  // 01/01/2019
They are just the best . The products are first class, the online purchasing is made easy and the delivery is faultless. They package brilliantly and so your products arrive in perfect order.
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Posted 7 years ago
I would like to say what a smooth running service from ordering to receiving my purchase. John Lewis kept in touch at every stage excellent.
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Posted 7 years ago
Great choices, price matched, & helpful staff.
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Posted 7 years ago
Very quick service on the click and collect to my nearest Waitrose shop. Excellent after service if required.
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Posted 7 years ago
Quick Delivery. Good price. All as advertised
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Posted 7 years ago
Excellent service,brought tv on price match. Delivery service was very good and efficient.
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Posted 7 years ago
They are quite simply, the best!!! Ordering is easy, delivery is superb and the product is so well,packaged.
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Posted 7 years ago
Great warranty
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Posted 7 years ago
Layout, structure, performance of the site, easy checkout process
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Posted 7 years ago
Very helpful, reliable and quality
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Posted 7 years ago
Such good service nothing is to much trouble
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Posted 7 years ago
Using click and collect had goods in just over 24 hours
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Posted 7 years ago
Deliver my items to Waitrose very quickly, pick up was quick and correct.
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Posted 7 years ago
Price matched guaranteed a TV recently bought, great service from order to delivery. Would definitely use again.
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Posted 7 years ago
Could choose delivery date, well packed and delivered on time.
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Posted 7 years ago
John Lewis gave amazing customer service on a faulty item I returned even though it was 4 days over receipt date no quibble no hassle.Love John Lewis !!!Customers always come first I have found on every visit nothing is to much trouble and product knowledge is second to none.
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Posted 7 years ago
Excellent customer service, good price matching policy, great reviews. Would thoroughly recommend.
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Posted 7 years ago
cheese balls and christmas crackers
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Posted 7 years ago
We needed a new TV set. John Lewis staff were very helpful in explaining the various options and pointed out that one of the TV models we liked had two variants of which one was slightly cheaper due to John Lewis "never undersold" policy, despite being the bette quality option. Very honest and transparent attitude by the staff.
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Posted 7 years ago
Easy order process, with free collection from out local Waitrose store
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Posted 7 years ago
John Lewis is rated 2.7 based on 2,441 reviews