John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price matched guaranteed a TV recently bought, great service from order to delivery. Would definitely use again.”

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Posted 8 years ago

“Could choose delivery date, well packed and delivered on time.”

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Posted 8 years ago

“John Lewis gave amazing customer service on a faulty item I returned even though it was 4 days over receipt date no quibble no hassle.Love John Lewis !!!Customers always come first I have found on every visit nothing is to much trouble and product knowledge is second to none.”

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Posted 8 years ago

“Excellent customer service, good price matching policy, great reviews. Would thoroughly recommend.”

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Posted 8 years ago

“cheese balls and christmas crackers”

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Posted 8 years ago

“We needed a new TV set. John Lewis staff were very helpful in explaining the various options and pointed out that one of the TV models we liked had two variants of which one was slightly cheaper due to John Lewis "never undersold" policy, despite being the bette quality option. Very honest and transparent attitude by the staff.”

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Posted 8 years ago

“Easy order process, with free collection from out local Waitrose store”

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Posted 8 years ago

“Brilliant super fast delivery at excellent prices”

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Posted 8 years ago

“Very reliable and quick service.”

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Posted 9 years ago

“I recently purchased a large flat screen TV. After aw weeks of use it suddenly want off--No signal. I checked the various antenna connections and deduced it was the input RF amplifier gone down. On telephoning John Lewis to ask for help at 1930hrs I was assured an Engineer would be sent round the next day. No questions asked just action. During the evening I went on a more thorough search of antenna connections and found a disconnect behind a heavy settee caused by our pet. All ok when reconnected. We called JL and cancelled the visit. The response was great many thanks for "saving" their time etc. Whole heartedly recommend John Lewis after sales service.”

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Posted 8 years ago

“Love this shop always good choice & prices quick delivery”

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Posted 8 years ago

“Excellent service, as usual.”

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Posted 8 years ago

“Always good prices on known and own brand items Delivery spot on”

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Posted 8 years ago

“Great range of products, good warranty and good prices.”

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Posted 8 years ago

“Good Price”

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Posted 8 years ago

“Good service. Good price and delivery”

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Posted 8 years ago

“Fantastic shop selling high quality items. Fantastic customer service who, when some glasses arrived smashed, they helped us resolve with no problems and a great attitude.”

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Posted 8 years ago

“great product - great price - click + collect at local JL very simple and convenient !”

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Posted 8 years ago

“Hi we shop at John Lewis quite a lot becourse we find there service is great and you can not fault their after care.nothing us to much trouble”

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Posted 8 years ago

“Bought a moto 4 g dual sim online. Delivered as expected, without any problems. Phone works fine. Great to buy with confidence, and the benefit of a two year guarantee.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,473 reviews