John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a washing machine. Delivered on time and installed. Very courteous and helpful delivery men.”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Easy to order online. Good communication on expected delivery times, with updates. And the guy even carried the cot in to the right room in the house for us. Cot seems great so far apart from one thing - it stunk of paint when we first got it and had to air it out for a week to get rid of the smell, and even now its not completely gone.”

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Posted 8 years ago

“Speedy delivery, excellent customer service and quality products”

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Posted 8 years ago

“Found items on website at competitive prices. Ordered without any problems. Kept informed about delivery times and arrived ahead of schedule after they called to check if it was OK to arrive earlier than planned. Really helpful delivery men who took items round to the back of the house to store items in conservatory until they were needed with the kitchen refit.”

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Posted 9 years ago

“Excellent service. Keep you updated on your delivery of purchase and always on time or before!!! Never late.”

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Posted 8 years ago

“The staff are very friendly and provide a very welcoming environment! Very pleased with the customer service, couldn't have asked for any more!”

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Posted 8 years ago

“Very prompt service. Lovely keyboard for grandaughter.”

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Posted 8 years ago

“Velvet noir was sent to me by influenster. it was amazing to receive this complimentary masacara. It's soft and fluffy. One of my faves right now. I also like the design on the masacara it's very unique”

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Posted 8 years ago

“Easy to use internet, good value, good quality, quick delivery and excellent customer services”

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Posted 8 years ago

“good service , helpful friendly staff”

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Posted 8 years ago

“Helpful staff”

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Posted 8 years ago

“Helpful staff”

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Posted 8 years ago

“Excellent delivery as usual.”

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Posted 8 years ago

“Service is always outstanding”

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Posted 8 years ago

“Very helpful!”

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Posted 8 years ago

“I can't tell you that!! You'd all want it.”

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Posted 8 years ago

“Great service and products.”

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Posted 8 years ago

“My order came very fast, and looks exactly like the photo”

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Posted 8 years ago

“They sent me the clothes I had ordered swiftly. I am delighted by the quality of the clothes. The great plus with John Lewis is that should items purchased turn out to be unsuitable I know I will receive an immediate refund. We”

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Posted 9 years ago

John Lewis is rated 2.7 based on 2,473 reviews