John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service. Lovely keyboard for grandaughter.”

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Posted 7 years ago

“Velvet noir was sent to me by influenster. it was amazing to receive this complimentary masacara. It's soft and fluffy. One of my faves right now. I also like the design on the masacara it's very unique”

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Posted 7 years ago

“Easy to use internet, good value, good quality, quick delivery and excellent customer services”

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Posted 7 years ago

“good service , helpful friendly staff”

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Posted 7 years ago

“Helpful staff”

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Posted 7 years ago

“Helpful staff”

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Posted 7 years ago

“Excellent delivery as usual.”

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Posted 7 years ago

“Service is always outstanding”

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Posted 7 years ago

“Very helpful!”

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Posted 7 years ago

“I can't tell you that!! You'd all want it.”

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Posted 7 years ago

“Great service and products.”

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Posted 7 years ago

“My order came very fast, and looks exactly like the photo”

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Posted 7 years ago

“They sent me the clothes I had ordered swiftly. I am delighted by the quality of the clothes. The great plus with John Lewis is that should items purchased turn out to be unsuitable I know I will receive an immediate refund. We”

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Posted 7 years ago

“The advice from staff is great and very helpful and accurate”

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Posted 7 years ago

“The friendly chap at the checkout made me laugh out loud lolololololol.”

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Posted 7 years ago

“Today I was at Milton Keynes John Lewis. Popping in to the coffee shop with my sister-in-law on crutches we has fabulous customer service. Their were 3 men working and they were completely focused and attentive to customers. One notice the crutches and pointed to the nearest table and cleared it for us. Service was quick, attentive and efficient. Also friendly. Caroline Khambatta (customer of over 30 years.)”

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Posted 7 years ago

“The two who delivered my fridge/freezer yesterday were absolute gentlemen and an asset to John Lewis. I've never experienced such personal service from any other company. .. A big thank you.”

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Posted 7 years ago

“Competitive price, extended warranty and speedy, convenient delivery = happy customer.”

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Posted 7 years ago

“I ordered a new washing machine with installation and also requested for the old machine to be disposed. I selected my delivery date for 3 days time. Received updates on my time slot by text and on that morning, a call from the delivery team to advise me of the exact arrival time. Excellent install. Tidy and friendly service.”

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Posted 7 years ago

“Always excellent quality goods abs service.”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,441 reviews