John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They had the Panasonic camera I wanted at a competitive price with a fast collect in store service.”

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Posted 8 years ago

“Helpfull staff and good quality merchandise at reasonable prices”

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Posted 8 years ago

“Fabulous service as always. Our Miele Washing Machine arrived earlier than expected and was installed without fuss by very nice chaps. Well done JL!”

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Posted 8 years ago

“Very efficient shop and extremely helpful staff. Great relaxed atmosphere in their shops too.”

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Posted 8 years ago

“The product was of good quality - the price was competitive - & the delivery options were ideal”

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Posted 8 years ago

“The service they provide is excellent, even at this busy time of year. I ordered my products one day and received them the following day. That's called being efficient.”

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Posted 8 years ago

“Choice, description of goods and at a competitive price. Delivery speedy and well packaged in cardboard box, no plastic to recycle or landfill wories”

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Posted 8 years ago

“I bought a Karcher FC5 floor cleaner. Amazing next day service.”

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Posted 8 years ago

“The staff in the perfume department was helpful and friendly.”

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Posted 8 years ago

“Everything is under one roof”

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Posted 8 years ago

“Price matching so I didn't have to order from lots of different shops. Handy drop off at local Waitrose shop so I could pick up when I wanted to. Super quick delivery.”

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Posted 8 years ago

“Courteus, helpful and friendly service. A pleasure to shop in the John Lewis Home store in Bournemouth.”

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Posted 8 years ago

“Customer service is incredible. Stuff is really friendly and helpful. Fair prices with excellent warranties.”

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Posted 8 years ago

“I find John Lewis as a whole provides a very good service and the quality of products can be relied on for quality. Service is quick and efficient.”

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Posted 8 years ago

“Brilliant service, speedy delivery and 2 year guarantee.”

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Posted 8 years ago

“Excellent service, able to pay via PayPal and quick delivery”

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Posted 8 years ago

“Very helpful on getting new stock for me as I contacted them stating I would really like the product and they made this happen.”

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Posted 8 years ago

“As always excellent service. High quality items and had just what I wanted. I didn't wait at the till despite it being Saturday afternoon. The young lady who served me was pleasant.”

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Posted 8 years ago

“John Lewis customer service were so helpful when we were trying to sort out our purchase of a Mattress and the disposing of the old one .”

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Posted 8 years ago

“Easy delivery and returns, and great customer service!”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,473 reviews