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John Lewis Reviews

2.7 Rating 2,441 Reviews
41 %
of reviewers recommend John Lewis
2.7
Based on 2,441 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over A Month
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025
Anonymous
John Lewis 1 star review on 26th June 2025
Anonymous
John Lewis 1 star review on 26th June 2025
Anonymous
John Lewis 1 star review on 26th December 2024
Richard
John Lewis 1 star review on 26th December 2024
Richard
John Lewis 1 star review on 23rd October 2024
Anonymous
John Lewis 1 star review on 23rd October 2024
Anonymous
15
Anonymous
Anonymous  // 01/01/2019
I bought a Karcher FC5 floor cleaner. Amazing next day service.
Helpful Report
Posted 7 years ago
The staff in the perfume department was helpful and friendly.
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Posted 7 years ago
Everything is under one roof
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Posted 7 years ago
Price matching so I didn't have to order from lots of different shops. Handy drop off at local Waitrose shop so I could pick up when I wanted to. Super quick delivery.
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Posted 7 years ago
Courteus, helpful and friendly service. A pleasure to shop in the John Lewis Home store in Bournemouth.
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Posted 7 years ago
Customer service is incredible. Stuff is really friendly and helpful. Fair prices with excellent warranties.
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Posted 7 years ago
I find John Lewis as a whole provides a very good service and the quality of products can be relied on for quality. Service is quick and efficient.
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Posted 7 years ago
Brilliant service, speedy delivery and 2 year guarantee.
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Posted 7 years ago
Excellent service, able to pay via PayPal and quick delivery
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Posted 7 years ago
Very helpful on getting new stock for me as I contacted them stating I would really like the product and they made this happen.
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Posted 7 years ago
As always excellent service. High quality items and had just what I wanted. I didn't wait at the till despite it being Saturday afternoon. The young lady who served me was pleasant.
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Posted 7 years ago
John Lewis customer service were so helpful when we were trying to sort out our purchase of a Mattress and the disposing of the old one .
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Posted 7 years ago
Easy delivery and returns, and great customer service!
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Posted 7 years ago
Extremely good communication about the order, extremely well wrapped parcels and products within the boxes. Excellent returns process for the one item I didn't want.
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Posted 7 years ago
The shop was very busy. As an assistant came out I approached him. He was going to lunch but stopped and served me, even after i said not to worry I will wait for another assistant, he insisted on serving me.
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Posted 7 years ago
Service was quick, very informative and helpful.
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Posted 7 years ago
Excellent service both parcels in store the next day ready to collect
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Posted 7 years ago
Excellent service both parcels in store the next day ready to collect
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Posted 7 years ago
Ordered the item at 1930 on Sunday, the parcel was ready for collection before 1300 at my local Waitrose. Excellent, speedy service.
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Posted 7 years ago
I ordered an item on line on Saturday evening, received an email in confirmation and a security phone call 10 mins later. On Sunday morning I received an email and text to let me know that the item was ready for collection at my local Waitrose.
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Posted 7 years ago
John Lewis is rated 2.7 based on 2,441 reviews