John Lewis Reviews

Name: John Lewis
Rating: 2.65

2.7 Rating 2,473 Reviews

40 %

of reviewers recommend John Lewis

2.7

Based on 2,473 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fair price with good warranty system”

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Posted 8 years ago

“All staff were so helpful in every way possible -- they could not give more attention or take more trouble.”

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Posted 8 years ago

“see my submission”

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Posted 8 years ago

“Helpful people.”

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Posted 8 years ago

“I bought a 492 Sony LCD TV. The price was the cheapest I had seen on the internet. The sales person spent 20 minutes going through all my various options and new the product well.”

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Posted 8 years ago

“nice product nice service nice price”

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Posted 8 years ago

“Fantastic, quality products with excellent, no hassle aftercare....you cant go wrong!”

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Posted 8 years ago

“Price matched a washing machine, great customer service”

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Posted 8 years ago

“Bought a Samsung washing machine excellent service from first ordering to delivery keep in touch all the time and the driver phones to tell you to tell you what time to expect them”

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Posted 8 years ago

“Bought a Samsung washing machine excellent service from first ordering to delivery keep in touch all the time and the driver phones to tell you to tell you what time to expect them”

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Posted 8 years ago

“Had no problems with their delivery,”

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Posted 8 years ago

“They marched the pricing of a competitor for me. They provided a good service as the staff were very knowledgeable.”

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Posted 8 years ago

“I recently bought a new Lumix bridge camera and the staff in the camera department were very knowledgeable and gave a good demonstration. Also you get a 2 guarantee.”

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Posted 8 years ago

“Easy and always reliable.”

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Posted 8 years ago

“Very quick delivery, easy return when I bought the wrong trousers! Quickly sent me the right ones the next day and refunded me within 4 days over the Christmas period.”

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Posted 8 years ago

“They supplied the goods ordered promptly and I was delighted with the product and selection of goods”

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Posted 8 years ago

“Item was price matched but feel the process could've been quicker!”

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Posted 8 years ago

“very quick delivery”

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Posted 8 years ago

“They matched the lowest price and pick up was easy and quick. No fuss, no hassle.”

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Posted 8 years ago

“helpful staff, and easy delivery and returns process.”

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Posted 8 years ago

John Lewis is rated 2.7 based on 2,473 reviews