John Lewis Reviews

Name: John Lewis
Rating: 2.66

2.7 Rating 2,441 Reviews

41 %

of reviewers recommend John Lewis

2.7

Based on 2,441 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About John Lewis:

Uks biggest premium department store.

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John Lewis 1 star review on 26th June 2025

Anonymous

John Lewis 1 star review on 26th December 2024

Richard

John Lewis 1 star review on 23rd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always great prices prompt delivery and guarantees that are longer than most manufacturers or retailers offer”

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Posted 7 years ago

“Brilliant service,great price,fast shipping and easy to use.”

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Posted 7 years ago

“John Lewis Watford – (Beauty Counter) Great customer service when I needed help with a product, and when they didn’t have it they spent a lot of time looking for alternatives. AW”

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Posted 7 years ago

“John Lewis have the best customer service I've ever experienced - the colleagues are happy to go the extra mile and are incredibly helpful when recommending products.”

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Posted 7 years ago

“I've ordered a few times from j Lewis in the last year. every order was processed efficiently and the packaging was excellent. would buy again just for the service”

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Posted 7 years ago

“Excellent choice of products at competitive prices.”

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Posted 7 years ago

“Pleasant environment to shop in and exceptionally well trained staff”

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Posted 7 years ago

“Thanks Arjan from John Lewis in Solihull, your customer service today was FAB.”

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Posted 7 years ago

“Efficient clean installers. Excellent results from Bosch tumble dryer”

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Posted 7 years ago

“I found This John Lewis company most helpful. The products first class. I wish I had ordered from John Lewis in the first place. Many thanks.”

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Posted 7 years ago

“Bought a dyson v8 Absolute cordless vac cleaner from John Lewis and a few days later found it cheaper in one other shop. I went back to John Lewis with proof of this and got my price match of £16 refunded to me with no problems at all. The staff were excellent, and having been a customer of the London Oxford Street store for many years l (and all my family) are very happy to have a John Lewis store in Solihull - love our Waitrose too! Many thanks.”

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Posted 7 years ago

“Good choice and very helpful staff, good quality”

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Posted 7 years ago

“Always excellent products at a good price match Never disappoints”

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Posted 7 years ago

“Very good price and delivery.Very helpful and friendly staff.”

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Posted 7 years ago

“Communication for delivery time was really useful. Thank you”

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Posted 7 years ago

“Free delivery over £50. Free collection from Waitrose over £30. Free return to Waitrose. The whole process is so painless. I now buy most things through John Lewis.”

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Posted 7 years ago

“I have ordered a lot of items from John Lewis and their customer service has been exceptional. Very pleased with the all round service they provide.”

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Posted 7 years ago

“They made me happy by respecting me as a Human Being, sending me courteous emails regarding the update of my order and dispatch date and arrival of goods without unnecessary packaging.”

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Posted 7 years ago

“Very good item purchased easy to use website and very quick and easy delivery to a store so no waiting in and could collect at my convenience”

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Posted 7 years ago

“John Lewis service is formidable, the products offered are of excellent quality and shipping is always flawless and fast. I've bought a lot of bed and bathroom products and I've always been very satisfied.”

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Posted 7 years ago

John Lewis is rated 2.7 based on 2,441 reviews