Jomashop Reviews

Name: Jomashop
Rating: 3.64

3.6 Rating 2,791 Reviews

66 %

of reviewers recommend Jomashop

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3.6

Based on 2,791 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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"it was an original Ferrari collection Ray Ban sunglass, I would by again"

Jomashop 5 star review on 26th April 2024

Anonymous

"it was an original Ferrari collection Ray Ban sunglass, I would by again"

Anonymous

"it was an original Ferrari collection Ray Ban sunglass, I would by again"

Anonymous

"it was an original Ferrari collection Ray Ban sunglass, I would by again"

Anonymous

"it was an original Ferrari collection Ray Ban sunglass, I would by again"

Anonymous

"Jomashop cancelled my order, but money one month later still not returned. Jomashop informed me that my already fully paid order will not be delivered. Still one month later no PayPal refund. This is my second Jomashop order, and both have been a complete disappointment! Regards, Gemologist Mr. Casimir von Schantz F.G.A. D.G.A."

Jomashop 1 star review on 22nd April 2024

Casimir Von Schantz

114

Anonymous

Anonymous // 01/01/2019

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Stephen Wienner: Order: 2W68594

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“Jomashop's warranty doesn't compare to a reputable watch dealer! Everyone who buys from Jomashop should be aware that you are not getting a normal manufacturer's warranty on your product. You are trading warranty coverage for the pricing. I'm done with Jomashop. I will only use them to get reputable watch dealers to match their price. I am a repeat customer (3 expensive watches). On the last watch, Tudor Black Bay Bronze Automatic Men's Watch, the leather band broke within 2 months under normal use. They would not stand behind their sale, and correct/replace the defective band.”

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Posted 1 year ago

VOKHANG

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“I ordered a Tissue Watch and have some feedbacks: 1/ Delivery Time: I paid 25usd for DHL international shipping - but Unfortunately, it took 1 month to ship. And the service which shipped to me is VIETNAM POSTAL, I think DHL changed service to ship. They did the Customs house clearance process easily. but for Delivery time, I will put it is poor. Because I have to pay more 100usd for import tax. 2/ Quality of Watch: Brilliant, I like this watch. I have some concerns that The box of Tissue seems be different than other on youtube. Also does not have guilde book, but never mind. 3/ Next purchase: I will think again and check about Delivery service. I rather pay more if they use DHL EXPRESS. I want to receive it quickly because I still have to pay IMPORT TAX/”

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Posted 1 year ago

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Anonymous

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“Everything is always professional”

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Posted 1 year ago

Neil Burling

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“Jomashop were able to supply me with a Tudor Black Bay Ceramic, which no watch seller in Australia were able to do! I opted for Jomashop to pay the import duty to Australian customs which made the import totally effortless. Shipping was just $33.00. Tracking was very accurate and the door to door shipping really fast, though only complaint was the shipping company left the watch on the front porch!🥵 I was overseas and fortunately my wife was home, otherwise it would have been sitting there for couple of weeks. (Not Jomashop fault, but given the value of the item, I naturally assumed we would need to collect from UPS office if no one was home) Now onto the watch... Absolutely love it! I wasn't able to actually see and touch before buying (as none in Australia), so it was a bit of a gamble gamble. If your the same as me, just go for it, the Black Bay ceramic is gorgeous and I have no regrets. The way the indices 'pop' with contrasting colours is stunning. All original box and tags included (I did wonder) and the watch comes with a really cool rubber (looks like leather) strap with a second NATO strap, to give two different looks. I note the watch price has dropped $US450,so looks like I paid top dollar, but it was for a special birthday and my wife wanted it in time for a present. Will definitely buy from Jomashop again, already have my eye on the next watch!”

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Posted 1 year ago

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Anonymous

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“Fantastic one”

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Posted 1 year ago

Hieu Nguyen

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“The box is not the same as the one on the website, I have contacted to change it, but I have answered around”

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Posted 1 year ago

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Anonymous

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“First time using Jomashop. Recently bought an Omega seamaster and de ville and was extremely pleased with the experience. The watches were brand new as described, well packaged and shipped/delivered on time. Customer service is a bit delayed in getting back to you but overall, pleased with the purchase and would buy and recommend others as well.”

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Posted 1 year ago

Chris

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“Received watch in good condition and did not have to wait long at all for shipping. Will buy again from here”

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Posted 1 year ago

Amir A

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“Don’t count on customer service! It only provides you with “ we are deeply regret” and nothing else. On my recent purchase I realized that the same Jomashop site also has the same watch in steel, and I emailed them to change my purchase from rose gold to steel. I was informed the next business day that “ sure, please provide us with the item number and we will change your item.” Two days later I received an emailed that your watch was shipped. After I informed them that why they shipped an item that I had already requested for change, all I got was “ we are sorry, and accept our apologies!? They would not cover the cost of return for their mistake. To top that , as soon as I returned my watch they increase the cost of steel watch by 600 dollars!!!!! If that isn’t a crime or price gouging it is definitely not a good customer service.”

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Posted 1 year ago

Jonas Biel

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“Envío a tiempo y muy buen buen precio.”

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Posted 1 year ago

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Anonymous

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“NEVER BUY ANYTHING FROM HERE. THERE CUSTOMER SERVICE IS HORRIBLE!!! I bought over $400 in cologne, and as soon as I had ONE little problem with just one of the colognes they had poor support!!! HORRIBLE COMPANY, STAY FAR FAR AWAY!!!”

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Posted 2 years ago

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“Scam artists par excellence - I ordered two expensive shawl from them (each almost $1000). One came as advertised and another came in an open box with the packaging ripped. I told fedex about the open box, called their customer service about the defective item and followed up diligently. They did a return but did not even send me a return label. I sent them photos of the defect, and they still did not care. They did not even refund the full amount I paid. I called and asked why, and they said they deducted shipping cost on the item (it was sold to me with FREE SHIPPING). Their customer service folks were rude and dismissive. Will never shop with them again. There are plenty of online merchants with better ethics than a bunch of cronies sitting in Brooklyn NY thinking they can get away after screwing people up. I am a regular shopper with them, and have spent thousands of dollars with them just in the past 6 months. Buyer beware. Their prices are competitive (not out of this world). But their handling of issues makes them suspect through and through. Now I do not even trust their merchandise to be authentic - they will not do the right thing, that I know for a fact. Final straw for me when one of their support guys (and I think they only have a handful of people) told me "do what you want to do".”

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Posted 2 years ago

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Anonymous

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“Recently purchased a Zenth Defy El Primero 21. Jomashop had THE BEST price AND warranty I could find. And believe me, I looked. Unfortunately, the first watch that was delivered had issues. Despite my disappointment, Jomashop refunded my shipping costs and had a prepaid return label as well as an exchange form in my inbox that day. I returned the defective watch and within 5 business days I had new watch in hand. This one has been running flawlessly. I understand that things happen, even to the best. It is how those issues are handled that matter and I have to say Jomashop came through. I will not hesitate to buy through them again.”

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Posted 2 years ago

Brandon W

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“Every watch I buy from jomashop comes on time of not earlier and in perfect condition.”

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Posted 2 years ago

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Anonymous

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“My item was missing three items (I ordered five ties), with a partially opened box. Could be JomaShop's fault, could be FedEx, but regardless, I received horrible service (was surprised I could even reach someone as I have an unanswered email that has still yet to be answered, was on hold for 2 hours with nothing, and decided that chat was the best option, which still took a while). The representative was accusatory and not helpful at all- I was told to send pictures of my box and email it to her - this was tough, as I did take a picture of the damaged box, but it was only from one angle. I was told by the rep that this will not suffice, and for all the rep knows, it would be "without proof and that the rep would have to go on my word, which isn't enough." Somehow, I am out now around $300 for something JomaShop will not try to help on. Also, my second package was late as well, so there's that.”

Jomashop 1 star review on 26th April 2022

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Posted 2 years ago

Jonathan Matthews

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“Fantastic transaction, as always! On time, as promised, highly recommend.”

Jomashop 5 star review on 14th April 2022

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Posted 2 years ago

Boca Raton

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“Great prices on watches, wallets and handbags. Terrific sale items. Quick delivery. Great selection.”

Jomashop 5 star review on 13th April 2022

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Posted 2 years ago

Gerald Schlechter

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“Items pictured on the website do not match items sent. Customer service said they use stock photos and the shirts aren't meant to match the photos on the site. Deceptive marking if you ask me. I added a pic of the shirt color I received vs the online pic of the shirt i thought i was getting.”

Jomashop 1 star review on 11th April 2022

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Posted 2 years ago

Jomashop is rated 3.6 based on 2,791 reviews