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Jomashop Reviews

3.6 Rating 2,778 Reviews
66 %
of reviewers recommend Jomashop
Company Reviews Questions Metrics
3.6
Based on 2,778 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Returns Process
Could Be Better
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5
Unverified Reviewer
Anonymous
Unverified Reviewer
“it was an original Ferrari collection Ray Ban sunglass, I would by again”
Jomashop 5 star review on 26th April 2024 Jomashop 5 star review on 26th April 2024 Jomashop 5 star review on 26th April 2024 Jomashop 5 star review on 26th April 2024 Jomashop 5 star review on 26th April 2024
Helpful Report
Posted 8 hours ago
1
Casimir Von Schantz
Casimir Von Schantz
Verified Reviewer
“Jomashop cancelled my order, but money one month later still not returned. Jomashop informed me that my already fully paid order will not be delivered. Still one month later no PayPal refund. This is my second Jomashop order, and both have been a complete disappointment! Regards, Gemologist Mr. Casimir von Schantz F.G.A. D.G.A.”
Jomashop 1 star review on 22nd April 2024 Jomashop 1 star review on 22nd April 2024
Helpful Report
Posted 4 days ago
3
David Carter
David Carter
Verified Reviewer
“I got a good Citizen Super-Titanium EcoDrive watch for a good price. A watch that is guaranteed for 5 years is worth more than one with 12 month coverage, or with a custom warranty which is invalidated by cosmetic damage to the watch exterior. If I had known the limitations of the "Jomashop" warranty, I would still have purchased this watch and been happy with it. But it would be nice if Jomashop was clearer about its policies, and 5* if it verified Citizen's own comprehensive 5 year warranty on its Citizen offerings. I found I could register my watch directly with Citizen for their coverage for six years, so I think I'm good. But other customers don't know this, and I'm still unsure if this will be honored if I have a problem.”
Jomashop 3 star review on 15th April 2024
Helpful Report
Posted 1 week ago
5
Marissa Ramos
Marissa Ramos
Unverified Reviewer
“Recibí el producto en menos tiempo del que lo esperaba, es mejor de la descripción. Estoy contenta con la compra y si encuentro otro artículo que llene mis expectativas volveré a comprar con ellos.”
Jomashop 5 star review on 6th April 2024 Jomashop 5 star review on 6th April 2024
Helpful Report
Posted 2 weeks ago
1
Lala
Lala
Verified Reviewer
“Received FAKE PERFUME. Alien goddess intense .”
Jomashop 1 star review on 3rd March 2024
Helpful Report
Posted 1 month ago
1
Verified Reviewer
Anonymous
Verified Reviewer
“Wrong item was shipped but the company still argues that it is the right one. When asked for a refund, charged me for shipping.”
Jomashop 1 star review on 28th February 2024
Helpful Report
Posted 1 month ago
5
Verified Reviewer
Anonymous
Verified Reviewer
“As expected all around. Fairly high demand watch was available at a fair price.”
Jomashop 5 star review on 9th November 2023
Helpful Report
Posted 5 months ago
1
Michelle
Michelle
Verified Reviewer
“: I ordered the Tag Heuer golf watch, and I had some issues since receiving it. Firstly, the box did not come with a charger head. There was a small box in which I thought the charger head would be, but it was empty. Additionally, the wireless charger does not work at times and looks like there's some rust on it. The magnet on the watch for the ball marker is also very weak. I don't think I received a new watch, because it looks as if it was used.”
Jomashop 1 star review on 21st September 2023
Helpful Report
Posted 7 months ago
1
Brett Mahon
Brett Mahon
Verified Reviewer
“Do not buy from Jomashop!! I have bought 2 watches from them. They were both listed as new not pre-owned. The pre-owned watches clearly list whether the box and papers are included with the watch. The new watches do not mention it at all. A reasonable person would assume that the new watches come with papers and box. Why wouldn’t they? None of the watches, new or pre owned, are eligible for manufacture warranty. That is understood and plainly stated. But the papers are VERY IMPORTANT to collectors in the watch community. They can significantly affect the value of the watch if you decide to sell or trade later down the line. Jomashop customer service is either ignorant of that fact or just dishonest. They told me that none of their new watches comes with papers which isn’t true because one if the watches I bought did. They then told me they aren’t allowed to send papers for new watches which doesn’t make sense…. The bottom line is I would not have purchased the watch for the price I did had I known the NEW watch would not include the papers. It should have been at least another 1-2 thousand dollars cheaper and they should inform their customers what they are or are not getting.”
Jomashop 1 star review on 26th August 2023
Helpful Report
Posted 8 months ago
5
Jose Arias
Jose Arias
Verified Reviewer
“I made a fragrance order, it took a while to reach my country by the carrier, however, everything arrived in order and in perfect condition.”
Jomashop 5 star review on 10th August 2023
Helpful Report
Posted 8 months ago
1
Advocate Raza
Advocate Raza
Verified Reviewer
“Pair 349 aud for this item. Paid 30usd for express shipping which meant 12 days in their books I guess. This was a wedding present for my best friend. It doesn’t end there! Paid 52 gbp to dhl for this to be cleared. Got it. And it’s BROKEN. Literally looks like it’s worth 50.”
Jomashop 1 star review on 26th May 2023
Helpful Report
Posted 11 months ago
5
Jeff Bain
Jeff Bain
Verified Reviewer
“I made two purchases and and quite pleased. The prices were great on my Visconti Opera, and a Wonderful Tissot Le Locle Chronometre which has kept perfect time since first setting it. I set it to my iPhone and I do not believe it has lost a second in over two weeks. Great watch.”
Jomashop 5 star review on 14th May 2023
Helpful Report
Posted 11 months ago
1
CA
CA
Verified Reviewer
“I ordered 2 watches from Jomashop. One of them is the Citizen Promaster Blue Angels with a BLUE face. What I received was the version in BLACK. After speaking with Bibi, I sent pictures of the order showing BLUE & of the watch showing clearly it is BLACK. All I've received so far is an argument. I disputed the charge with my bank & Jomashop switched the picture of the watch on their site to deceive the bank. Luckily I had a picture of the watch when I ordered it.”
Jomashop 1 star review on 3rd May 2023
Helpful Report
Posted 11 months ago
3
Aruzhan
Aruzhan
Verified Reviewer
“I ordered a watch from Armani Exchange. The box came in a terrible condition. As if it were a used product!”
Jomashop 3 star review on 12th April 2023 Jomashop 3 star review on 12th April 2023 Jomashop 3 star review on 12th April 2023
Helpful Report
Posted 1 year ago
1
Youngmin Jeong
Youngmin Jeong
Unverified Reviewer
“They charged me twice and ignored my inquiry. And it's been 11 days since I placed my order and they haven't started shipping yet.”
Jomashop 1 star review on 20th March 2023
Helpful Report
Posted 1 year ago
5
Eric
Eric
Verified Reviewer
“Fast delivery to Europe and product was exceptionally priced. Very satisfied with purchase.”
Jomashop 5 star review on 3rd February 2023
Helpful Report
Posted 1 year ago
1
Unverified Reviewer
Anonymous
Unverified Reviewer
“Placed an order as Chrismas gifts, and never received them. Been calmly waiting for Jomashop to support, then now was asking to contact carrier by myself. I tried but got transferred around by UPS.”
Jomashop 1 star review on 13th January 2023
Helpful Report
Posted 1 year ago
1
Ann B
Ann B
Verified Reviewer
“BEWARE!!!!! If I could give ZERO stars, I would do that! I ordered a pair of Costa Sunglasses for a Christmas present. My friend wore them TWICE and the lens fell out. Jomashop refused to take any responsibility for what was OBVIOUSLY a faulty item, or a fake one! Real Costa Sunglasses do NOT fall apart like that. They did offer me $15 to get them repaired....thanks for nothing. I'm out $134.”
Jomashop 1 star review on 8th January 2023
Helpful Report
Posted 1 year ago
5
Zibi
Zibi
Unverified Reviewer
“Very easy and fast transaction. I chose a shipment to Europe including customs fee.”
Jomashop 5 star review on 27th December 2022
Helpful Report
Posted 1 year ago
1
Romain
Romain
Verified Reviewer
“I have been waiting my watch for more than a month, I still haven't received it (France). No information available on the tracking of the watch on the Jomashop website.”
Jomashop 1 star review on 23rd December 2022
Helpful Report
Posted 1 year ago
5
John G.
John G.
Unverified Reviewer
“I recently ordered my new Longines Hydroconquest here on Jomashop and it was super easy and by far the best price that I could find. Checkout was a breeze. The only thing is the shipping is through UPS and I paid extra money to have my package sent the next day. Well that turned into 4 days, but that has nothing to do with Jomashop. All in all I can’t complain because I saved a lot using Jomashop. I’ll definitely be buying more watches here just hope UPS can get their act together. Love my new watch! Also, my watch didn’t come with a Longines warranty card it came with a Jomashop warranty card, should I have had one through Longines in the box as well? I’ll have to look into that.”
Jomashop 5 star review on 12th December 2022 Jomashop 5 star review on 12th December 2022
Helpful Report
Posted 1 year ago
5
Unverified Reviewer
Anonymous
Unverified Reviewer
“Quick delivery, great price. I love my Tissot watch!”
Jomashop 5 star review on 12th December 2022
Helpful Report
Posted 1 year ago
5
Al
Al
Unverified Reviewer
“Very guick delivery, products genuine, excellent prices. I just purchased be third watch from them and it's arriving tomorrow! It helps that I live in NY I think.”
Jomashop 5 star review on 8th December 2022 Jomashop 5 star review on 8th December 2022
Helpful Report
Posted 1 year ago
5
Madelaine Perez
Madelaine Perez
Unverified Reviewer
“Buen precio, calidad garantizada y envió rápido, gracias.”
Jomashop 5 star review on 2nd December 2022
Helpful Report
Posted 1 year ago
5
Mr Seaweed
Mr Seaweed
Unverified Reviewer
“Great watch. Best price. Fast shipping which was worry free!!! Thanks Joma!!!”
Jomashop 5 star review on 28th November 2022
Helpful Report
Posted 1 year ago
5
Verified Reviewer
Anonymous
Verified Reviewer
“Bought two kinds of watches and they are all brand new like I am the first person who opened the box from the factory. The packaging is excellent when they ship the item. Their return policy is okay, the customer handle the shipping fee like $13.”
Jomashop 5 star review on 25th November 2022
Helpful Report
Posted 1 year ago
1
Steve
Steve
Verified Reviewer
“RUN AWAY FROM JOMASHOP AS FAST AS YOU CAN!!!! If you want to find out how inept, grossly negligent and fraudulent this company is, please read on. You can’t make this stuff up because no one could believe that this could be true, but it is! Their watch repair department is a complete joke. They either can’t read English or they are so arrogant that they disregard the information from the customer that explains the problem. Their customer service department is devoid of service and they will not help you even if this happens to you: I purchased a brand new Raymond Weil quartz watch in early February. When I went to change the time and date on it, the stem seemed uncharacteristically loose and made it difficult to change both the time and date. Not knowing if this was typical of this watch, I accepted it for the time being. Then a month or so later the date window stopped advancing overnight so it became obvious that there were multiple defects with this new watch. I called Jomashop to alert them that I was sending it in for repairs and included a detailed explanation of the problems. It cost me $22.75 to mail it back. Eight weeks later I received it back and once out of the box, I went to adjust the time to my time zone and upon pushing the stem back in, the watch stopped working all together! I couldn’t get it to restart even after several attempts of pulling out the stem and pressing it back in. I called and told Jomashop that their repair failed so badly that now my watch wouldn’t run, so they told me to send it back a second time which I did, again giving detailed instructions of what makes the watch stop running. Seven weeks later I receive it back, take it out of the box, reset the time and the watch stops again! I figured they never even looked at it, but I was wrong. It was obvious that they opened the back of the case because it was full of scratches and deep gouges along with scratches on the bracelet and the bezel. It looked like someone either used a claw hammer and channel-lock pliers to remove the back, or they just threw if down a gravel road and ran over it a couple times with their car. Either way, I still have a broken watch on the inside and a damaged watch on the outside. Obviously I was livid and called and demanded my money back. They apologized and said they would put a “new movement” in it so it should solve the problem. I said if that is the case than you better make sure you repair the outside of the watch to “like new” condition before I would accept it back. I sent it back for the third time and waited another 6 weeks. I get it back again and I notice that the watch was in the same damaged condition it was when I received it the last time. I then went to reset the time and the watch stopped again, FOR THE THIRD TIME! Do you think they actually gave me a new movement that just happened to have the same defect as my original one? Here is where the fraud part begins. So now more than 6 months have passed since I sent it in the first time and I still have a broken and damaged watch and I still have no idea if the first defects were ever repaired since it won’t run! I sent in back a fourth time, but this time I included the box, the manuals, extra bracelet links and demanded a cash refund. Given their repair department is incapable of repairing watches and given they lied about the movement being replaced and given they damaged the watch while pretending to repair it, you’d think they’d make the cash refund out of embarrassment alone, but not Jomashop. Their unmatched customer service department said “Nope. We don’t do that!” Jomashop is not an “authorized dealer” for any of their premium watch lines they sell. They offer their own warranty which means if your watch has a problem, you are screwed and they will make no effort to resolve the problem other than more lies and excuses. Please do yourself a favor and go to a reputable company that actually stands behind their products and cares about their customers. Jomashop only cares about Jomashop. This is now in the hands of my attorney. Thanks for listening and I hope I have saved you from being another victim.”
Jomashop 1 star review on 24th November 2022
Helpful Report
Posted 1 year ago
5
B
B
Unverified Reviewer
“I had a great experience, the discount was amazing and all the fees were included at checkout which is great when you are dealing with the parasitic Canadian government and their random customs charges. The watch is beautiful and I really have t take. It off since I got it. Highly recommended. B”
Jomashop 5 star review on 24th November 2022
Helpful Report
Posted 1 year ago
5
Sais
Sais
Unverified Reviewer
“It's really recommended, easy ordering and payment with the option of paying taxes and customs on order for countries other than the USA, it's a huge time saver at the reception, it's great. The items are as advertised, fast shipping, it's really perfect. Conclusive experience and I would not hesitate to do business with them again without a doubt.”
Jomashop 5 star review on 24th November 2022 Jomashop 5 star review on 24th November 2022 Jomashop 5 star review on 24th November 2022
Helpful Report
Posted 1 year ago
5
Unverified Reviewer
Anonymous
Unverified Reviewer
“You have worked hard for this model! You have associated the modern with the ancient. It's a great timepiece! Congratulations and keep up the good work”
Jomashop 5 star review on 20th November 2022 Jomashop 5 star review on 20th November 2022 Jomashop 5 star review on 20th November 2022 Jomashop 5 star review on 20th November 2022
Helpful Report
Posted 1 year ago
Jomashop is rated 3.6 based on 2,778 reviews
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