Jomashop Reviews

Name: Jomashop
Rating: 3.64

3.6 Rating 2,791 Reviews

66 %

of reviewers recommend Jomashop

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Metrics

3.6

Based on 2,791 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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877-834-1434

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"it was an original Ferrari collection Ray Ban sunglass, I would by again"

Jomashop 5 star review on 26th April 2024

Anonymous

"it was an original Ferrari collection Ray Ban sunglass, I would by again"

Anonymous

"it was an original Ferrari collection Ray Ban sunglass, I would by again"

Anonymous

"it was an original Ferrari collection Ray Ban sunglass, I would by again"

Anonymous

"it was an original Ferrari collection Ray Ban sunglass, I would by again"

Anonymous

"Jomashop cancelled my order, but money one month later still not returned. Jomashop informed me that my already fully paid order will not be delivered. Still one month later no PayPal refund. This is my second Jomashop order, and both have been a complete disappointment! Regards, Gemologist Mr. Casimir von Schantz F.G.A. D.G.A."

Jomashop 1 star review on 22nd April 2024

Casimir Von Schantz

114

Anonymous

Anonymous // 01/01/2019

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Unverified Reviewer

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“My order arrived quicker than I expected! I am very pleased with the sunglasses! I thought the frames were black when I ordered, but they're blue...no problem since that's my fav color. The quality is authentic and my eyes are happy when I'm driving :)”

Jomashop 5 star review on 17th November 2022

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Posted 1 year ago

Stephanie

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“Love my glasses!!!!”

Jomashop 5 star review on 16th November 2022

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Posted 1 year ago

Mabel

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“Excelente página, la recomiendo millón ya que todo me ha llegado muy bien. Calidad y precio 100% execelentes, el envío súper rápido y todo llegó muy bien. Es la 3era vez q compro y no será la última.”

Jomashop 5 star review on 15th November 2022

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Posted 1 year ago

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Anonymous

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“If you want to find out how inept, grossly negligent and fraudulent this company is, please read on. You can’t make this stuff up because no one could believe that this could be true, but it is! Their watch repair department is a complete joke. They either can’t read English or they are so arrogant that they disregard the information from the customer that explains the problem. Their customer service department is devoid of service and they will not help you even if this happens to you: I purchased a brand new Raymond Weil quartz watch in early February. When I went to change the time and date on it, the stem seemed uncharacteristically loose and made it difficult to change both the time and date. Not knowing if this was typical of this watch, I accepted it for the time being. Then a month or so later the date window stopped advancing overnight so it became obvious that there were multiple defects with this new watch. I called Jomashop to alert them that I was sending it in for repairs and included a detailed explanation of the problems. It cost me $22.75 to mail it back. Eight weeks later I received it back and once out of the box, I went to adjust the time to my time zone and upon pushing the stem back in, the watch stopped working all together! I couldn’t get it to restart even after several attempts of pulling out the stem and pressing it back in. I called and told Jomashop that their repair failed so badly that now my watch wouldn’t run, so they told me to send it back a second time which I did, again giving detailed instructions of what makes the watch stop running. Seven weeks later I receive it back, take it out of the box, reset the time and the watch stops again! I figured they never even looked at it, but I was wrong. It was obvious that they opened the back of the case because it was full of dozens and scratches and deep gauges along with scratches on the bracelet and the bezel. It looked like someone either used a claw hammer and channel-lock pliers to remove the back, or they just threw if down a gravel road and ran over it a couple times with their car. Either way, I still have a broken watch on the inside and a damaged watch on the outside. Obviously I was livid and called and demanded my money back. They apologized and said they would put a “new movement” in it so it should solve the problem. I said if that is the case than you better make sure you repair the outside of the watch to “like new” condition before I would accept it back. I sent it back for the third time and waited another 6 weeks. I get it back again and I notice that the watch was in the same damaged condition it was when I received it the last time. I then went to reset the time and the watch stopped again, FOR THE THIRD TIME! Do you think they actually gave me a new movement that just happened to have the same defect as my original one? Here is where the fraud part begins. So now more than 6 months have passed since I sent it in the first time and I still have a broken and damaged watch and I still have no idea if the first defects were ever repaired since it won’t run! I sent in back a fourth time, but this time I included the box, the manuals, extra bracelet links and demanded a cash refund. Given their repair department is incapable of repairing watches and given they lied about the movement being replaced and given they damaged the watch while pretending to repair it, you’d think they’d make the cash refund out of embarrassment alone, but not Jomashop. Their unmatched customer service department said “Nope. We don’t do that!” Jomashop is not an “authorized dealer” for any of their premium watch lines they sell. They offer their own warranty which means if your watch has a problem, you are screwed and they will make no effort to resolve the problem other than more lies and excuses. Please do yourself a favor and go to a reputable company that actually stands behind their products and cares about their customers. Jomashop only cares about Jomashop. This is now in the hands of my attorney. Thanks for listening and I hope I have saved you from being another victim.”

Jomashop 1 star review on 8th November 2022

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Posted 1 year ago

Josh Camaro

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“Shipping was fast, my watch arrived much earlier than expected. Sent from NY to FL. The product was clean and works great. Well worth the money. I will buy from Jomashop again.”

Jomashop 5 star review on 31st October 2022

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Posted 1 year ago

Majid Fiazi

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“Ordered sunglasses , came without box and packaging in Bubble wrap”

Jomashop 3 star review on 18th October 2022

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Posted 1 year ago

Pat King

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“Do not buy anything of value that comes with a warranty. Customer service is nonexistent. You would be better off buying a nice watch from the trunk of a car. Bought a Tag Heuer and starting having problems within months of purchase. No damage, scratches, or dings, but Jomashop refuses to support an obvious defect. Stay away, pay a few hundred more, and buy from a reputable dealer. Don’t waste your time or money.”

Jomashop 1 star review on 17th October 2022

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Posted 1 year ago

Nakamichi

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“So far so great with all 4 separated orders of sunglasses. Price drop are absolutely true bargains for Prada, Gucci and Rayban. Orders come as promise in safe packing. I'm completely 100% satisfied!”

Jomashop 5 star review on 7th October 2022

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Posted 1 year ago

Hong

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“Hi team, I ordered a Tissot as gift and looking forward to receive one from you. However I m really upset when received a broken box from Jomashop. It is so disappointed. I try to contact you via chat and Whatsapp but can't. Via chat, the chat bot as lot of question but not bring me to talk with a supporter. Via WhatsApp there is no answer. I really like to Tissot box but it is broken and I don't know how I can give it to my relatives as gift.”

Jomashop 2 star review on 4th October 2022

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Posted 1 year ago

Isa822

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“The fountain pen I ordered was labelled as new, but when it arrived it was obvious that it had been previously used. Ink was still in the converter, and was all cruddy at the opening which means it sat that way for some time. The item did not have any other apparent defects so I decided to keep it, but it is deceptive to sell something as new when it clearly is not.”

Jomashop 3 star review on 28th September 2022

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Posted 1 year ago

JOMASHOP It's FRAUD To Ship Wrong Merchandise Then Refuse To Return.

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“Jomashop shipped the wrong necklace. This business does not have a clear process in place to handle returns. Jomashop claims to offer returns yet they played games with multiple emails. After uploading the image of the item shipped -multiple times, Jomashop continued the bait and switch in their emails x6 stating "We have not received the images".I called trying to return the item and have them ship the necklace I actually ordered - what do they do? Jomashop hung up 2x. I waited a full week and without a return label and no info on if my item would be shipped I called my AMEX. Amex has frozen the funds from JOMASHOP and on SEPT. 22 2022 AMEX has disputed this order. RUN AWAY from shady companies who ship wrong merchandise then hang up on customers”

Jomashop 1 star review on 22nd September 2022

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Posted 1 year ago

Sofiane

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“I bought parfum. 16 days after I received email confirmation tracking number shipping after that. 3 days wich 19 days after I order they cancel my order. Very very. Very. Slow shipping. No bad service and they lie they put. Huge price fake discounts”

Jomashop 1 star review on 16th September 2022

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Posted 1 year ago

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Anonymous

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“Great selection of top notch automatic movement watches!”

Jomashop 5 star review on 15th September 2022

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Posted 1 year ago

Kevin Hendricks

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“Fantastic deal on my new ORIS Artix GT Day/Date Automatic. Arrived super fast. Had sized and its on my wrist right now. 100% satisfied with the watch, the deal. the shipping and with Jomashop. Couldn't be happier.”

Jomashop 5 star review on 14th September 2022

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Posted 1 year ago

Isidro Coahuilazo

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“Coloqué la orden # M3123592 el dia Agosto 1 del 2022 y hoy Septiembre 9 del 2022 no me han entregado el paquete con destino México. El pago se hizo via amazon pay. En el teléfono de servicio al cliente no resuelven y dan una atención de pésima calidad.”

Jomashop 1 star review on 9th September 2022

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Posted 1 year ago

Bryan R.

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“Beautiful, brand new watch at a great price, with super fast shipping, what more could you want”

Jomashop 5 star review on 8th September 2022

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Posted 1 year ago

Mariella Gonzalez

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“The bestttt I love Jonás shop. 100% original my ítems”

Jomashop 5 star review on 1st September 2022

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Posted 1 year ago

Noah

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“Very quick and easy. The best prices from any legitimate retailer. Quick shipping”

Jomashop 5 star review on 31st August 2022

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Posted 1 year ago

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“I purchased the Casamorati Lira 1888 by Xerjoff from Jomashop. I fell in love with this fragrance after buying a remake of it from oil perfumery, so much that I wanted the real thing. I was a little nervous buying it from Jomashop, because I’m new to 2nd hand shops. Despite that I don’t regret this purchase at all, I bought two bottles, the price was great and came with a discount, also shipping was super fast.”

Jomashop 5 star review on 30th August 2022

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Posted 1 year ago

Jesse

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“Selection of watches was great. Purchased a Seiko 5 automatic. Came new in the box in perfect condition. Beautiful watch. Well packed and delivery was on time.”

Jomashop 5 star review on 24th August 2022

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Posted 1 year ago

Razvan Puiu

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“This is second time buying from Jomashop and I can say that I had an extraordinary experience with the buyer each time. I’m really happy with their products and I think they have the best deals.”

Jomashop 5 star review on 10th August 2022

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Posted 1 year ago

Snoopy

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“I had never ordered from Jomashop before this but I will definitely be ordering from here again. Smooth and worry free from start to finish.”

Jomashop 5 star review on 1st August 2022

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Posted 1 year ago

M.C

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“I made a purchase on 28/06/22and was noticed shipped on 29/06/22to this day it has not arrived. I contacted customer service got late reply. Called DHL that they said Jomashop is not using DHL Express (Door to door) but DHL e-commerce service it will go through third party forwarder when once the parcel arrived the country. The parcel had no updat detail since 08/07/22. The total value of the order worth $40 Jomashop charged $37 and adapted very delaying delivery option. Bad experience!”

Jomashop 1 star review on 18th July 2022

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Posted 1 year ago

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Anonymous

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“My order was supposed to be delivered on Friday June 25. Still didn't get it. Didn't get money back as well. Very disappointed. Thank you, Dinara.”

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Posted 1 year ago

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Anonymous

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“Muy costosos los honorarios adicionales de DHL fueron 50 dólares adicionales, adicionales a los 25 ya cobrados”

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Posted 1 year ago

Francois

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“The watch was delivered across the ocean a lot faster than expected! Everything went fluently. As expected, I had to pay import taxes of 25% on the product and shipping.”