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Just Eat UK Reviews

1.2 Rating 219 Reviews
4 %
of reviewers recommend Just Eat UK
1.2
Based on 219 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 56%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
6 - 12 Hours
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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Just Eat UK 1 star review on 24th July 2025
Matt
Just Eat UK 1 star review on 23rd April 2025
Anonymous
Just Eat UK 1 star review on 23rd April 2025
Anonymous
Just Eat UK 1 star review on 23rd April 2025
Anonymous
Just Eat UK 1 star review on 21st February 2025
Anonymous
Just Eat UK 1 star review on 4th February 2025
Anonymous
Just Eat UK 1 star review on 4th February 2025
Anonymous
25
Anonymous
Anonymous  // 01/01/2019
Never use just eat again absolutely vile people left my child with out food 3 hours
Helpful Report
Posted 5 years ago
DO NOT USE Absolutely terrible service - I ordered a takeaway 16/05 and it never arrived, NO answer from the restaurant as I frantically dialed for the next hour after the delivery time, so contacted the just eat chat service after waiting for a queue for nearly 2 hours - A message flashed up about high call volume, and then I didn't move position again that night - so I had to start cooking tea for 3 really unhappy teenagers who I had promised the first treat in lockdown. I contacted just eat chat service the next day, they weren't willing to help and told me to contact the restaurant myself when I told them I had already done this and there was no answer, they tried telling me tough. I asked for a manager and as shocked when an agent said they don't want to speak to me - (WFT) I refused to take this as an answer and pushed to speak with a manager - they left me waiting for nearly 1.5hrs before a manager came on chat and said I needed to contact the restaurant - I explained the situation again and after some strong wording, they advised they would call them at 5 pm that day and call me back. surprise surprise no callback - I have been on chat since then numerous times with promises of callbacks - I have been on Twitter, Facebook, linked-in, and Instagram to get a callback- THEY IGNORE ALL. I have been promised lots of callbacks from managers and they have never happened. As a last resort, I have opened a complaint with a company called RESOLVER, and if you are in the same position as me, I would recommend they have written to me offering my own back (wow) and £5 compensation - for real. I'm so frustrated it's unreal. I HAVE NEVER EXPERIENCED SUCH BAD SERVICE IN ALL MY 40 YEARS
Helpful Report
Posted 5 years ago
DO NOT USE Absolutely terrible service - I ordered a takeaway 16/05 and it never arrived, NO answer from the restaurant as I frantically dialed for the next hour after the delivery time, so contacted the just eat chat service after waiting for a queue for nearly 2 hours - A message flashed up about high call volume, and then I didn't move position again that night - so I had to start cooking tea for 3 really unhappy teenagers who I had promised the first treat in lockdown. I contacted just eat chat service the next day, they weren't willing to help and told me to contact the restaurant myself when I told them I had already done this and there was no answer, they tried telling me tough. I asked for a manager and as shocked when an agent said they don't want to speak to me - (WFT) I refused to take this as an answer and pushed to speak with a manager - they left me waiting for nearly 1.5hrs before a manager came on chat and said I needed to contact the restaurant - I explained the situation again and after some strong wording, they advised they would call them at 5 pm that day and call me back. surprise surprise no callback - I have been on chat since then numerous times with promises of callbacks - I have been on Twitter, Facebook, linked-in, and Instagram to get a callback- THEY IGNORE ALL. I have been promised lots of callbacks from managers and they have never happened. As a last resort, I have opened a complaint with a company called RESOLVER, and if you are in the same position as me, I would recommend they have written to me offering my own back (wow) and £5 compensation - for real. I'm so frustrated it's unreal. I HAVE NEVER EXPERIENCED SUCH BAD SERVICE IN ALL MY 40 YEARS
Helpful Report
Posted 5 years ago
Absolutely shocking!! Don't even bother using them. They never assign a driver to your order. Always takes over 30 minutes to get through to customer service. Nearly impossible to get your money back. & if your order is cancelled (because it doesn't arrive) you are not able to leave feedback via Just Eat's platform. I don't understand how a company like this can still be allowed to exist!
Helpful Report
Posted 6 years ago
No service when dealing with issues with food. They don't refund you, just tell you to go to the restaurant. What's the point in them? They are just a payment facility for take aways, rather than a sales channel for take aways. Poor service, poor staff.
Helpful Report
Posted 8 years ago
""disorder takeaways all around
Helpful Report
Posted 8 years ago
Just Eat UK is rated 1.2 based on 219 reviews