Lost Rockstar / Avora London Reviews

Name: Lost Rockstar / Avora London
Rating: 4.05

4.1 Rating 950 Reviews

76 %

of reviewers recommend Lost Rockstar / Avora London

4.1

Based on 950 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Email:

info@lostrockstar.co.uk

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Lost Rockstar / Avora London 5 star review on 7th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On May 31st, 2020 I ordered a t-shirt and sweatpants. I accepted the expensive shipping to Germany. The package arrived on June 8th, 2020, unfortunately the jogging pants are much too tight. I wrote to the seller on 06/10/2020 (within the 14 day period) and explained to him that the jogging pants did not fit and I would like to send them back. Then I got this answer "Hello Returns are 14 days. You are over 14 days No we do not offer free returns. "In my opinion, this is absolutely unfriendly and the seller is violating his own alleged services! I will not order there again and advise everyone against this shop!”

Helpful Report

Posted 4 years ago

Hello Pascal I think you have misunderstood the email to you. Our returns policy is 14 working days, as long as items are sent back to us, we have no problem to refund to you. We do not offer free returns and returns costs are at your own expense. Regards

Posted 4 years ago

“Love the jeans”

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Posted 5 years ago

Thanks so much for the 5* review, much appreciated!!

Posted 4 years ago

“the quality of the clothes are great but there customerservice is so bad! I ordered a shirt but the send met de wrong size! they sad i get a discountcode never recieved anything! And when they finally respond. They tell me to contact the next day and then there is no respons again!”

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Posted 5 years ago

“Fine standard”

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Posted 5 years ago

Thank you for taking time out to leave a fantastic review

Posted 4 years ago

“Great product, I haven’t seen on other websites and arrived quickly”

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Posted 5 years ago

Thank you so much for the kind review. We try hard to source fresh clothing you don't find everywhere!

Posted 4 years ago

“Good quality clothing..happy with my purchase”

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Posted 5 years ago

Thank you so much for taking the time out to leave a fantastic review! It's much appreciated.

Posted 5 years ago

“Very very good”

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Posted 5 years ago

Hi Dawid Thanks so much for your feedback and we look forward to welcoming you back soon. Regards

Posted 5 years ago

“Great quality and looks good. Managed to grab some shorts in the sale and they look so good on. Can not wait to make a purchase again.”

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Posted 5 years ago

Hey Ryan Thanks for the Top marks! We do appreciate it an look forward to seeing you return soon! Regards

Posted 5 years ago

“Good company”

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Posted 5 years ago

Hey Adeel Thanks so much for leaving the full 5 stars on your review. We do appreciate it a lot! Regards

Posted 5 years ago

“Quick delivery”

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Posted 5 years ago

Hi Carmen Thanks for the top 5 stars! We look forward to welcoming you back soon! Regards

Posted 5 years ago

“Brilliant quality”

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Posted 5 years ago

Thanks so much for giving us full marks! Much Appreciated.

Posted 5 years ago

“The website has improved a lot would be great if there was an app also and a better way of tracking parcel.”

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Posted 5 years ago

Hi Zara Thanks for noticing the small upgrades we've been making - your feedback is much appreciated and its good to know it doesn't go unnoticed. We'll shortly be able to bring you an App, and the parcel tracking should be possible via the emails dispatched from our system :) If you have any more feedback on this, or you'd like to share with our team details of your experience we'd love to hear from you. Regards

Posted 5 years ago

“Love my leggings. Very quick delivery will defo be ordering again”

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Posted 5 years ago

Hi Gemma Thanks so much for the review. We are pleased to hear you love your Gym King Womens leggings. We are currently looking to stock more GK Womens lines so keep an eye out for new bits soon! Regards

Posted 5 years ago

“Quick delivery and great service”

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Posted 5 years ago

Hi Gareth Top man, thank you for the 5* review! It's much appreciated and we are grateful for your custom. Regards

Posted 5 years ago

“Quick delivery, I'm so happy”

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Posted 5 years ago

Thanks so much for giving us top marks! We look forward to seeing you back soon

Posted 5 years ago

“Love this website!”

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Posted 5 years ago

Thank you so much for your custom and fabulous 5* review! It's much appreciated. Regards

Posted 5 years ago

“Very good service, and great quality products”

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Posted 5 years ago

Hi Perry Thanks so much for taking time out to leave a fantastic review. We look forward to welcoming you back soon. Regards

Posted 5 years ago

“Fast delivery but also very easy website to use with alit of choice of merchandise as well”

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Posted 5 years ago

Hey Alastair Thanks so much for the 5* positive review. Regards

Posted 5 years ago

“Came late but good product”

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Posted 5 years ago

Hi Laura Please be advised that your order has left our warehouse with Royal Mail who have delays due to the coronavirus. The consignment number is: 2D0482399000000008615 And your patience and understanding is appreciated. Regards

Posted 5 years ago

“I purchased some shorts, but received jeans. Then didn’t receive a response to the only method of communication a week later.... still waiting.”

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Posted 5 years ago

Hi Jeff Apologies for the mix up. Please do check our returns policy here: https://www.lostrockstar.co.uk/returns-policy/ Where you will find how to send an incorrectly picked item back to us. Regards

Posted 5 years ago

Lost Rockstar / Avora London is rated 4.1 based on 950 reviews